3. Mistaken identity/what to do next
« previous next »
Pages: [1]

Author Topic: Mistaken identity/what to do next  (Read 967 times)

0 Members and 151 Guests are viewing this topic.

Mistaken identity/what to do next
« on: »
Hello,

Today I received a letter from Bristow & Sutor stating that I owe TFL £945. 
I phoned TFL who checked all my vehicles & account. There are no PCNs showing on my vehicles or accounts and nothing showing that has been forwarded to a debt collection agency.
I phoned Bristow & Sutor who told me the PCN number. They told me it was a white transit van. I have never owned a white transit van nor have I ever received any documentation regarding this. They told me to contact TFL.
I phoned TFL to dispute but I couldn't pass security as I don't have the address or reg number of the vehicle. I was told that they get their information from the DVLA and to give them a call.
I phoned the DVLA who told me they couldn't do anything without the registration number.
I phoned TFL back to get the registration number but they hung up because I couldn't pass security.

What the hell am I supposed to do ? I need to prove the vehicle has never belonged to me but I can't do that without the vehicle registration number.

Thanks
Logged

Share on Bluesky Share on Facebook

Re: Mistaken identity/what to do next
« Reply #1 on: »
Make a subject access request for a copy of the warrant
Logged
I help you pro bono (for free). I now ask that a £40 donation is made to the North London Hospice before I take over your case. I have an 85% success rate across 2,000 PCNs but some PCNs can't be beaten and I will tell you if your case looks hopeless before asking you to donate.
Like Like x 1 View List
Re: Mistaken identity/what to do next
« Reply #2 on: »
Also let's see the letter, hiding only name and address.

Are the name and address both correct?
Logged
Like Like x 1 View List
Re: Mistaken identity/what to do next
« Reply #3 on: »
This is the email I received. I thought it was a scam.

10 November 2025

Final Notice - PCN Overdue





Dear

 

My name is ..... and I am attempting to contact you because your Penalty Charge Notice due to Transport for London is still unpaid. A Warrant of Control has been issued against you and you must act now to avoid further, more serious consequences.



To avoid further action and costs you must pay the balance outstanding of £945.00. I must therefore urge you to contact me immediately on 01527372852 or visit www.bristowsutor.co.uk/Pay


Logged
Re: Mistaken identity/what to do next
« Reply #4 on: »
If it were me, I would send Bristow and Sutor an email and also a letter by recorded delivery stating that this is not your vehicle nor do you own a white transit van and that they should refer this back to their client TFL.

I would also say that if they should persist in writing to or contacting you again, unless it is to apologise and inform you that this has been dropped, you will treat it as harassment under The Protection from Harassment Act 1997.
Logged
Like Like x 1 View List
Re: Mistaken identity/what to do next
« Reply #5 on: »
So you've not had a printed letter delivered just an email?

No address on it?

Looks like a fishing expedition by the bailiff probably against you because you have the same or similar name.

I think you can ignore it unless something official comes.
Logged
Like Like x 1 View List
Re: Mistaken identity/what to do next
« Reply #6 on: »
Yes, just an email. No letter. Thanks.
Logged
Re: Mistaken identity/what to do next
« Reply #7 on: »
+1. Stick to procedure. Forget the vehicle, procedure first.

If a Warrant of Control has been issued then the first enforcement stage is for a Notice of Enforcement to be served on the person named in the warrant.

No NoE by post = no enforcement and NO powers of recovery.

You're the gatekeeper. Pl STOP making phone calls.

IMO, email TfL and copy to B&S. NB. TfL are the client.

If you have the name of whoever you spoke to, so much the better.

Dear ***
Alleged Debt......l

On *** I received the attached email purportedly issued by your agent, B **S. No mention of a Notice of Enforcement is made, neither has one been received. Subsequent telephone enquiries of both Transport for London and B ...S have led me to conclude that this is a scam.

I am writing to you to apprise you of the situation and request confirmation as to whether this demand is genuine, in which case your agent B ..S has acted improperly in not issuing a Notice of Enforcement, or is a scam, in which case I am certain that you would want to take action.

Yours..
Logged
Like Like x 1 View List
Re: Mistaken identity/what to do next
« Reply #8 on: »
+1
Logged
Re: Mistaken identity/what to do next
« Reply #9 on: »
thanks. Nothing like this has happened to me before. This is all new to me.

Whilst I know this has nothing to do with me, its all a bit of a worry and I can't help but think about bailiffs turning up ay my door & my credit score being affected !

I've sent the email above to TFL.
« Last Edit: November 13, 2025, 07:33:08 am by corblimey »
Logged
Pages: [1]
« previous next »
  3. Mistaken identity/what to do next