Hi,
PCN received for not paying toll on Mersey Gateway Bridge Nbound on 27th March.
I did cross the bridge as detailed, however I also paid the toll afterwards.
I can't find any email receipt for the payment to confirm that I entered VRM correctly, but the payment is shown on my bank statement (for the following day: I paid on the day but I crossed but processed the next day).
I can easily believe that I may have typed something wrong, but I think it's unlikely (although possible) that I typed my VRM wrongly, didn't notice that the wrong vehicle type was listed, and also typed my email address wrongly.
I have an ARN number for the payment from my bank.
If I attempt to make representations on the merseyflow website, I get the message 'PCN not valid' see screenshot. Does anyone know if it takes a few days to be able to access on the website?
Does anybody have any advice on how to proceed?
Many thanks for taking the time to read!!


