3. Lost/missing PCN
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Lost/missing PCN
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Hello all

I left my car on a yellow line whilst popping into a shop and came back to find what appeared to be a PCN attached to my windscreen.  I grabbed it and shoved it into my pocket, intending to look at it when I got home, but when I took the envelope out of my pocket later, it was empty.  There is no sign of it inside the car, so it either fell out of the envelope at some point or it was taken out by person/s unknown (unlikely I know) or there was never one in there in the first place.

I don't know who deals with parking enforcement in this area as we have a small district council and they do not have their own CEOs.  Not sure who to contact or what to say. I don't want to incriminate myself, but I wanted to have sight of the PCN in case there are any irregularities that may allow me to avoid paying the penalty - I am on UC due to a recently diagnosed health issue so my income is low.

Any advice gratefully received

Many thanks

M
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Re: Lost/missing PCN
« Reply #1 on: »
Hi,

If you got a PCN ticket on your windscreen and lost it. Just wait for a PCN letter to come through, assuming you are the owner of the vehicle and it is registered at your current address.

Alternatively you can email the council of the borough you were in and ask if there are any actively issued PCNs against your vehicle registration and they will usually respond, I don't believe you would be incriminating yourself in anyway.

I had to do the same a few years ago, i.e. emailed a few council in the areas I drove through asking if there are any active PCNs against my vehicle as I had bought a new vehicle. The seller hadn't done the V5C transfer, had been way over a month, had to call DVLA to get a V5C issued to me and then check if I had incurred any potential penalties active, as vehicle wasn't registered to my name and address during that period so would of been sent to previous owner.

I would say wait for a letter, if you don't receive one within a week or two, you can follow it up if concerned.

Better to follow up such head on if aware rather than dealing with the aftermath of missed fines, accumulated fines etc.
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Re: Lost/missing PCN
« Reply #2 on: »
You won't receive a PCN letter through the post. Assuming a PCN was served, then the next notice would be a Notice to Owner served on the registered keeper no earlier than 28 after the PCN was served.

Give us the details of the road and we can work out who is the enforcement authority and direct you how to contact them.
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Re: Lost/missing PCN
« Reply #3 on: »
Hi

Thanks for the reply

The car was parked in Station Road East, Oxted RH8 so it's Tandridge District Council.  I know they were using the adjacent Local Authority (Sevenoaks) to do their parking enforcement at one point, but I believe it may be Surrey County Council that are responsible for this now.
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Re: Lost/missing PCN
« Reply #4 on: »
@Dave1UK - thanks for your reply

I think @H C Andersen is correct when he says I will not get a copy of the PCN but a NtO and at that point I will have lost my ability to pay 50% of the fine, which I may have to do if it turns out there are no grounds for appeal
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Re: Lost/missing PCN
« Reply #5 on: »
Surrey CC:

For queries about a parking fine, for example if you have lost the penalty charge notice or you are having a problem using the payment system, call our helpline on 0330 175 5930, where someone should be able to help you.
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Re: Lost/missing PCN
« Reply #6 on: »
Quote from: stamfordman on November 20, 2025, 10:45:22 am
Surrey CC:

For queries about a parking fine, for example if you have lost the penalty charge notice or you are having a problem using the payment system, call our helpline on 0330 175 5930, where someone should be able to help you.

Thanks I will give them a call
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Re: Lost/missing PCN
« Reply #7 on: »
I've just had this conversation with someone on the Surrey CC parking portal (incidentally run by Marstons Holdings)

Are they in the right?

Seems wrong that I can't see a copy of the PCN until I challenge it!



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I need a copy of the PCN as I lost the original

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Hello! I am here to assist.Could you please briefly outline the issue you are facing?

I need a copy of the PCN as I lost the original 
Hello?

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Thank you for choosing our webchat function today.
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Just looking into this

okay

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You only need the PCN number
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To either pay or challenge.
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All the details are on the website
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Just go to Surrey.gov.uk and type in challenge PCN

Yes but I wanted to see a copy of the PCN itself to make sure it is compliant

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You would need to challenge for any requests like that but you can see all the evidence online

I can see photographic evidence but there is no copy of the PCN as far as I can tell
Are you still there?

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All the details of the contravention are on the case
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You can either pay the discount or challenge

So are you saying you can't provide a copy of the original PCN?

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You would have to challenge online for any requests like that.
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Thanks for choosing the webchat function. Have a nice day.
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Re: Lost/missing PCN
« Reply #8 on: »
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Re: Lost/missing PCN
« Reply #9 on: »
Tney re not under any obligation to provide a copy of the PCN in this instance, in fact it would be impossible for them to have done so, for example how could they replicate the printing alignment with a copy? You don't need a copy of the PCN for your purposes, the best you could hope for would be a blank PCN IMO.

You can see from your last post that the info uploaded from the CEO's HHC is precise. The photos show a period of at least 2 minutes between first photo and service of PCN and you know that the time on the PCN was 17.07. Therefore IMO you're left with the printed info which a blank would reveal.

It's your carelessness which lost the PCN, you cannot visit this upon the council or expect them to change their procedures.

Try looking on this forum for other SCC PCNs issued recently. 
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Re: Lost/missing PCN
« Reply #10 on: »
They would have to provide a certified copy of the PCN at the tribunal and the CEO's notes that it was served should the appeal be that it wasn't.

It doesn't seem you have an exemption - collecting pre-ordered goods to load would be one.



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Re: Lost/missing PCN
« Reply #11 on: »
Quote from: stamfordman on November 20, 2025, 02:36:06 pm
They would have to provide a certified copy of the PCN at the tribunal and the CEO's notes that it was served should the appeal be that it wasn't.

It doesn't seem you have an exemption - collecting pre-ordered goods to load would be one.

It does seem strange that the PCN wasn't in the envelope, or my pocket or in the car when I looked for it.  I could argue that it wasn't served and let them prove otherwise...
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Re: Lost/missing PCN
« Reply #12 on: »
Others with better eyesight than me will no doubt offer their opinions, but it seems to me that there is something in the envelope in the last picture of your car. Whatever I am seeing, the adjudicator will also see.
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Re: Lost/missing PCN
« Reply #13 on: »
I could argue that it wasn't served and let them prove otherwise.

Which they would at adjudication as they would have to prove their case in any event. But this would be for the full penalty.

It's your money.
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