3. LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
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LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
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Hi

Silly mistake but I parked the car in the car park this afternoon and used RingGo to pay for parking. However in RingGo I used the registration plate for my old car and got a PCN.

I obviously have a copy of the RingGo payment, can I appeal the ticket?

Link to the parking ticket - https://imgpile.com/p/EHVTOf1#DI1xC24

Thanks
Amit
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #1 on: »
Well of course you can submit representations to the council. These would be based on you inadvertantly used the wrong registration number in the parking app, but did make a payment, therefore the council have not lost any money. You therefore ask that the PCN be cancelled on the basis that the council did receive the correct amount for the parking session.

This is an argument based on mitigation. Be aware that if you want to take them to London Tribunals, you will inevitably lose because adjudicators cannot consider appeals based on mitigation.  There may be a 'technical' appeal you could submit based on council mismanagement of the enforcement process. This is a speciality of 'Hippocrates' who, hopefully, will post here soon.
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #2 on: »
In your experience do councils ever accept this mitigation, i suspect I’m not the first person to make this mistake.
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #3 on: »
I would think you are one of thousands, since PbP parking came in ! Councils have a duty to behave fairly and promptly and in the public interest. They have lost no money from your mistake. I use RinGo up here in Crewe and Nantwich and have five cars listed, so I too, have to be careful ! So far so good.

So you need to compose a non-confrontational representation explaining what happened and asking, in view of you making payment, not avoiding it, that they cancel the PCN. Nothing ventured, nothing gained, and if they reject your reps, they'll re-offer the discount.
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #4 on: »
Thanks for the advice, will do.
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #5 on: »
Post a draft here.

Once upon a time a lot of councils would let you off for a first time mistake with pay by phone that had no disadvantage to them. Some still do.

There is statutory guidance that they have a "duty to act fairly and proportionately and are encouraged to exercise discretion sensibly and reasonably and with due regard to the public interest". In other words there should be a traffic management purpose in enforcing, but here they suffered no loss.

The PCN is fot not having a valid ticket and doesn't mention pay by phone.

I'll see if I can find the traffic order.



« Last Edit: December 19, 2025, 01:46:12 pm by stamfordman »
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #6 on: »
I was going to write the following, look forward to your feedback.

Also found this forum post https://forums.moneysavingexpert.com/discussion/6277814/ringgo-app-wrong-vehicle-pcn-claim-victory
—————————————————————————————————-

Hi

With regards to the PCN: RT47934614 and VRM R700 AGC I would like to appeal the penalty charge notice as the keeper of the vehicle.

A parking ticket was purchased using RingGo however the vehicle registration used was for my previous car (XG05 AWG). A copy of this transaction is uploaded, I paid for 90 minutes of parking.

Whilst this is the drivers error, I understand the statutory guidance gives local authorities a "duty to act fairly and proportionately and are encouraged to exercise discretion sensibly and reasonably and with due regard to the public interest".

As the council has lost no money from the mistake, and in view of the parking fee having been paid please could you cancel the PCN.

Thank you
« Last Edit: December 19, 2025, 05:53:58 pm by amit03 »
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #7 on: »
Where you able to find the traffic order Stamfordman and does the draft text look appropriate?
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #8 on: »
Had this letter from Excel parking (https://www.imagebam.com/view/ME19A4IR ), they seem to be insisting the driver is identified before processing the appeal.

Could I please get some guidance on how to proceed?
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #9 on: »
Quote from: amit03 on January 01, 2026, 04:00:26 pm
Had this letter from Excel parking (https://www.imagebam.com/view/ME19A4IR ), they seem to be insisting the driver is identified before processing the appeal.

Could I please get some guidance on how to proceed?

Looks like that letter is related to another parking fine that you must have received?
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Re: LB Richmond upon Thames - 83 Parked in a car park without displaying a ticket - Old Deer Car Park
« Reply #10 on: »
Yes sorry, wrong post. Please ignore
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