This is not a PCN, but a Charge Certificate. It means you have missed the PCN. It should be possible to get the process reset by waiting for the Order for Recovery. However, as one piece of post has already gone astray (do you have problems with the post?), you need to be pro-active, ringing TEC every week to see if Lambethg have registered the debt. Once that has been done, you can download the appropriate forms and send them to TEC. As long as you are in time, it is a tick-box exercise. N.B. if yoiu send in the forms before the debt is registered, TEC will return them. Others will confirm if I have the process right, and tell you the details of the necessary form.
