And for reference, here's the representation:
Dear Sir/Madam,
I am writing to ask that you cancel PCN XXXXXXXXX on discretionary grounds. I did not attempt to evade payment; I had paid for a visitor’s permit at the time and can provide the receipt. Although my car was in a Pay by Phone bay, I genuinely believed the visitor permit would cover me because the same RingGo app is used both for Pay by Phone parking and for residents’/visitors’ sessions in nearby bays. As a new resident on the street, I made an honest effort to pay correctly but was caught out by this confusing overlap.
I now understand that a visitor/resident permit is not valid in a sole Pay by Phone bay and that only a RingGo parking session for that bay is acceptable. I accept this and will be more careful in future, but I hope you will agree that:
- I did pay (albeit for the wrong product type), showing no intent to avoid payment
- This occurred in my first week living on St Peter’s Street, and I have since familiarised myself with the bay signage and rules
Given these mitigating circumstances, I respectfully request you exercise discretion and cancel the PCN.
Thank you for considering this request.
Yours faithfully,
Snow White
