Free Traffic Legal Advice

Hi,

TL:DR: What is a reasonable time for a PCN reference number to be supplied after advising that the reference is illegible?

Do I have a legitimate appeal now that the PCN issuer has not replied to my letter in nine working days?*

TL
Upon attempting to pay a parking PCN, I found that machine printed reference is illegible.

I wrote to the address printed on the back of the PCN (a subcontractor in a different area), and have dated and proof of delivery with signature.

I asked for the correct reference number to be sent to me within five working days. Nine working days later there is no reply.

The council website parking section lacks obvious information on my rights.

Do I have a legitimate appeal because of this?

I have not yet found what rules the council must follow nor the Gov't guidelines on what is a reasonable time to reply.

Kind regards,
Plucky

Thank you. The PCN number was printed on top of pre-printed PCN form text.

Plucky

PCN Google drive URLs - these work
https://drive.google.com/file/d/1-uPXG4Is5awxRnp-Xjp4oc2Gt4oxraOt/view?usp=sharing
https://drive.google.com/file/d/1Y9C0jtg3XrAFNiySBuYaxKRBuydPnHtH/view?usp=sharing

The next stage, assuming you have not paid or submitted representations, which you cannot do as the PCN number is not readable at all, is they will serve a Notice to Owner on the owner of the car as recorded by DVLA and which is on the V5C Registration Certificate for the car. They cannot do this until 28 days have elapsed since service of the PCN.

Are you the owner and if so, is the name and address on your V5C up-to-date ?