Author Topic: Haringey Code 12r (parking without valid permit) in resident bay - 13 PCNs & appeals rejected  (Read 1273 times)

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inst1nct103

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My permit expired whilst I was abroad and I have received 13 PCNs for code 12 & 16 (parking in a resident bay without a valid permit). After appealing, I have now received 4 Notice to Owner forms (with more coming in the post I assume).

I was abroad for a few months for work, and my permit expired while I was away. My resident permit was valid before I left. I did not receive any email notification to remind me of the upcoming renewal required. During my time away, I had asked my sister to periodically switch on the car (every few weeks) so that the battery would not die.

One day, upon arrival, she noticed the car was not there and later discovered after speaking to a neighbour that it had been taken to an impound. She spoke to the impound on my behalf and was told that the car was taken away after receiving 13 consecutive PCNs. I find it quite abhorrent that each one was applied more or less one day after another (Appendix 1.1). There was no empathy or attempt to reach me about this.

I asked her to liaise with the impound to get the car. They had misinformed her about what documentation to bring (given I was on holiday) in order to collect the car. As a result, she called me several times and we had to go back and forth to get the right documents. They highlighted that there were 13 PCNs issued on the car before it was taken away. She paid the release fee and was able to take the car away.

While abroad, I individually appealed each PCN. Haringey did not honour the 30-day response time and took approximately 40 days to get back to me. They rejected each one (Appendix 1.2) with the same reason that the car did not have a valid permit, despite my clear explanation that I did not receive a permit expiry notification email. Also, it seems as though not all the PCNs are on the car. Either they have been blown away or removed..

I have a good track record of renewing my permits and prior to this have had three successful valid permits over the years. I am not sure what to do here. Quite honestly, if this were one or two tickets, I'd be happy to pay. But the amount of 13 PCNs is just too expensive, especially in this cost of living crisis. I was going to appeal these collectively online to the Tribunal and then, if required, attend court and represent myself.



My questions are:

  • I am confused about the challenge process. On the back of one of the Notice to Owner letters, it says I can make a representation against this Notice to Owner. They provided an additional form for this (Appendix 1.3). Does this mean I have another opportunity to challenge this with the council before making an appeal via the London Tribunals?
  • Is this the right move? While I understand that there is an omission on my part, I did not receive any expiry notification email, no letter in the post, and there is little clarification about their process. Why did they wait until 13 PCNs before deciding to take away the car, and not any less or more?
  • In the rejection letters, it's clear that some physical PCNs are missing. I am assuming they were blown away or potentially removed. Not sure if this counts for anything?



Appendix:

1. List of PCNs & Dates for each

ZN12411827
ZN12411612
ZN12413039
ZN12355191
ZN12354734
ZN12354552
ZN12354417
ZN12354326
ZN12354086
ZN1235398A
ZN12266976
ZN12212900
ZN1212851A





1.2. Appeal rejection (there are 13, but all have the same text and similar image) - Page 1 & 2







1.3. Notice to Owner letter & included appeal form (received 4 so far, later than 30 days, more I guess on the way) - Page 1, 2, 3, 4







« Last Edit: July 25, 2024, 09:21:03 pm by inst1nct103 »

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stamfordman

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What date did the permit expire.

Haringey's enforcement policy is not encouraging but they should have impounded well before 13 PCNs (they mention 7 as a reason to tow) and some could perhaps have been lower level code 19s if they conform to London Councils guidance.

NTOs are the second, formal stage to make representations to the council and apply to all windscreen PCNs except the one that resulted in the tow to the pound, where only a formal second stage rep can be made.
Which PCN is the pound PCN.

You must make reps against the NTOs (or pay) - otherwise you lose the tribunal appeal and you don't want £195 charge certificates. You have nothing to lose by sticking to deadlines and they may reoffer the £65 discount so you can take stock.

What have you previously received about permit renewal - have they promised reminders?

Penalising a resident to this extent is a factor.   

inst1nct103

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Thank you for the response

My permit expired on 25/04/2024. It seems as though the first PCN was applied on May 7th.

Do you have a link for where they mention 7 to tow? I looked up what you said about Code 19 and guessing it was from here. It says: "Code 19 - Parked in a residents’ or shared use parking place or zone with an invalid virtual permit or displaying an invalid physical permit or voucher or pay and display ticket, or after the expiry of paid for time".

Is my permit classed as 'out of date'? It's unclear as to what that refers to exactly.

Hmm, I'm not sure which PCN is the pound one. I would've assumed it's the last one but that has the same code as the earlier ones. I can enquire about this?

They typically send me an email reminder but I did not receive one. On the website here it says that I should receive one 5 weeks before expiry.

Okay that's good to know. I will appeal the NTOs and include some bits you mentioned about the towing happening much later, the lack of conformity to London Councils guidance and also the harshness of this given I am a resident.


H C Andersen

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Let's go back to the pound pl.

Where are the docs given to your sister at the pound? We must see these pl, they're essential.

We must know the PCN attributable to the removal and see this PCN; the amount paid to secure the vehicle's release; the 'representations paperwork'.

Do not make reps until these details have been sorted pl.


inst1nct103

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Thanks for your response.

I've had a look back through the documents and it was an additional PCN that was issued on 31/05. That was the pound PCN.

This was given along with the release document (single-sided) which I've attached below.

The PCN number is ZN12536367 and the amount paid to release the vehicle was £200. They required this PCN to be paid too which was £65, so in total £265 was paid.

Pound PCN



Release Document




John U.K.

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Did you not receive a sheet with guidance on next steps?

inst1nct103

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Nope, just this and the PCN copy. My sister was told that I would need to either pay or appeal the rest of the PCNs.

H C Andersen

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Thanks.

Your case involves virtually every piece of legislation and statutory guidance which applies to parking, plus the council's public law duty to act fairly.

IMO, your car was removed pursuant to statutory guidance which needs to be examined: https://www.gov.uk/government/publications/civil-enforcement-of-parking-contraventions/guidance-for-local-authorities-on-enforcing-parking-restrictions

Most councils have 'policies', but whether these 'have regard to' the guidance is frequently fertile ground for examination. Failure to have regard to the guidance is a 'procedural impropriety'.

As far as I can tell, your sister was charged the correct sum for recovering your car i.e. the removal fee, the discounted penalty but no storage charges. The authority may not recover any other penalties, only that related to the PCN which was the trigger for removal.

The guidance's reference to Persistent Evaders is reproduced below:
Persistent evaders
Some vehicle owners contravene parking regulations deliberately and often and fail to settle the debts they incur.

A vehicle owner can be classed as a ‘persistent evader’ if there are 3 or more recorded contraventions for the vehicle and the penalties for these have not been paid, represented against or appealed against within the statutory time limits, or their representations and appeals have been rejected but they have still not paid.

Usually, this is because the vehicle keeper is not registered, or is not correctly registered, on the DVLA database, and the owner is confident that they can avoid paying any penalty charges. Where a vehicle appears to be registered in the UK, but the identity and address are not registered, or are not correctly registered on the DVLA database, authorities should consider making the information available to the police who can, if appropriate, investigate any criminal offence.

When parked in contravention, a persistent evader’s vehicle should be subject to the strongest possible enforcement following the issue of the PCN and confirmation of persistent evader status. This is likely to involve immobilisation or removal.

The benefit of removal is that it requires proof of ownership and a registered address before the release of the vehicle, whereas immobilisation prevents law-abiding motorists from using valuable kerb space.

The TMA and regulations made under it prohibit an enforcement authority from immobilisation or removing the vehicle until at least 15 minutes [footnote 28] have elapsed following the issue of a penalty charge notice.

Currently, under the TMA regulations an authority can only obtain payment for the PCN of the contravention for which the vehicle is immobilised or removed and not any other outstanding PCNs.


The above gives plenty of meat to get your teeth into.

But if the authority didn't provide the representations info at the pound (this relates to the RTRA and Removal and Disposal regs) then this should deal with the last PCN and tow charge.


inst1nct103

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Thank you for the response. This is quite interesting.

I did not know about this 'Persistent evaders' guideline. With this in mind, do you think I should build my case (representation against the Notice to Owner) on this premise?

At the impound, they mentioned to my sister that I would need to appeal the PCNs, but did not provide any additional documents. If they should have provided documents related to representations info, then I can also challenge the pound PCN as you've mentioned too.

EDIT: So I've given the guidance a read and it doesn't seem like this negates or voids the previous PCNs. Rather, it seems to stipulate that to release the vehicle, I am only obliged to pay the PCN that triggered the removal.

In that case, I'm not sure if I have any grounds here?
« Last Edit: July 27, 2024, 11:20:35 pm by inst1nct103 »

stamfordman

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The persistent evaders guidance is nothing to do with your case unless Mr Anderson can explain.

Permit renewal: Haringey says:
You’ll get an email 5 weeks before your permit ends asking you to renew your permit. 

Check your email inbox and spam/junk folder.

They gave you enough days before issuing the first PCN to get out of the code 19.

You must double check with your sister what she was given at the pound as:
The vehicle will already have been issued a PCN that sets out the grounds on which representations can be made. However, the Secretary of State recommends that the notice about representations against the immobilisation or removal also gives full particulars of the grounds, procedure and time limit for representations.


Haringey policy from 2015 says:


So they could have removed a lot sooner instead of racking up PCNs - the storage charge is cheaper than a PCN so there is the angle of unfairness both in cash and in the number of PCNs.

How long have you been a resident and what is your record with permits?

inst1nct103

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Thanks for the response

I have checked my email and nothing is there.

I checked with her and she said nothing else was given paperwork wise. She was verbally told that I would need to appeal the PCNs, and the print out for the list of them (in the original post) was given. So as a recap, she was given the document that lists out all of the PCNs, the PCN receipt itself that triggered the removal and the vehicle removal receipt. Does this count?

Do you have a link for that policy excerpt?

I have been a resident here for ~five years but got my car in 2022. Since then, I have had 3 permits (13/05/2022 - 1 year, 02/05/2023 - 6 months, 25/10/2023 - 6 months).
« Last Edit: July 28, 2024, 11:38:55 am by inst1nct103 »

inst1nct103

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I've received an update as I raised a complaint to Haringey directly about this.

Quote
Thank you for giving us an opportunity to investigate your complaint. I am sorry that you are unhappy with the service you received from us.
 
I am informed that normally after 3 PCNs the vehicle is flagged for removal but when it is removed would depend on the level of demand on the removal trucks.  I can see from the PCN issued on 30th May that there were 5 PCNs attached to the vehicle and agree that the vehicle should have been removed sooner. Feedback has been given to our Parking Enforcement Team so they can speak with the staff responsible.
 
When a vehicle is being claimed at our pound customers are encouraged to send documents via email.  The member of staff that dealt with [NAME REMOVED] has confirmed that whilst a paper copy of the V5 was provided, no direction was given to provide hard copies.  They did say that they required a signed letter of authorisation from the registered keeper before they could release the  vehicle that and that they would also need ID.  This was then emailed to the pound before the vehicle was released to [NAME REMOVED].
 
Please be advised that matters relating to PCNs are handled under a statutory process that is quite prescriptive in terms of how and when a motorist can appeal. You should start to receive the Notice to Owners this week, and it is at that point you may submit formal representations. If your representations are rejected you will be sent a Notice of Rejection of Representations, along with an appeal form. You will then have the opportunity to submit an appeal to London Tribunals, where an independent adjudicator will review you case and make a decision.
 
I appreciate this may not be the response you were hoping for.
 
If you are unhappy with my response, you can ask our Feedback & Resolutions team to review your complaint at the second stage of our internal complaint’s process. Please let the team know what your desired outcomes are, this normally must be done within six months of the response. Their contact details are...

With that said, and based off the replies in this thread, I am planning to submit the formal representations with the premises being:

1. Being treated unfairly as a resident in the harsh issuing of these PCNs. I will highlight my track record as a resident of having permits over the years and how on this occasion, I was abroad and did not receive the email

2. The vehicle should have been removed much sooner (with further emphasis based on the reply above). The manner in which the PCNs were applied lacked the empathy and fairness that should have been exercised by the council

3. No other information or written paperwork received at the impound for how to make representations

Does this sound good? Anything I have missed?

Enceladus

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Did your sister ever move and repark the car? I assume not.

If the car wasn't moved then surely this is one continuous contravention? The first PCN is valid and the remaining should be cancelled. Or does that not apply here for some reason? The Council had the power to, and should have removed the car much earlier if it continued to be in contravention, not just issue more PCNs.

inst1nct103

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As you assumed, the car was in the same place. I was abroad for a few months and told her to start the car every few weeks just to keep the battery from zeroing.

From my understanding (correct me if I am wrong), each contravention is its own offence. Unless you've read somewhere otherwise?

Yes, according to that response I received, it's clear the council should have removed the car much earlier (at 3 or 5) so I think there is a case here?

Enceladus

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It's been the situation for a long time that the Council can't just issue new PCNs for the same contravention where one has already been served and the car has not moved.

Below is an example. Hopefully our administrator cp8759 will arrive shortly and will be able to pull out more examples from his chest of cases. I had also thought there was a key case, but I can't find it.

ETA Register of Appeals

Register Kept Under Regulation 20 of the Road Traffic (Parking Adjudicators)(London) Regulations
1993, as amended or Paragraph 21 of the Schedule to the Civil Enforcement of Parking
Contraventions (England) Representations and Appeals Regulations 2007, as applicable

Case Details
Case
reference

2110189461

Appellant James George Gibson
Authority London Borough of Haringey
VRM P844KKU

PCN Details
PCN HY64567480
Contravention
date

06 Jan 2011

Contravention
time

09:12:00

Contravention
location

Lausanne Road

Penalty
amount

GBP 80.00

Contravention In resident shared use place with invalid perm
Referral date
Decision Date 18 May 2011
Adjudicator Carl Teper
Appeal
decision

Appeal allowed

Direction cancel the Penalty Charge Notice and the Notice to Owner.

Reasons The authority's case is that the Appellant's vehicle was parked in a residents'
parking place or zone displaying an invalid permit when in Lausanne Road on 4,
5, 6, 7, 8, 11, 12, 13, 15, 18, 19 and 21 January 2011 at 09.00.

The Appellant's case is that the permit had not been renewed because they had
not received a renewal notice from the authority. The Appellant and his wife were
on holiday from 31 December 2010 until 23 January 2011 during which period the
Penalty Charge Notices were incurred.

I have considered the evidence and I find that the Appellant's vehicle was parked
in a residents parking place displaying an invalid permit when in Lausanne Road
on 4 January 2011. It is the Appellant's responsibility to renew their permit and they
are not entitled to rely on the courtesy renewal letter, which may not have been
received.

However, I find that the Appellant's vehicle committed one contravention of parking
in a residents' permit bay without clearly displaying a valid permit when in
Lausanne Road on 4, 5, 6, 7, 8, 11, 12, 13, 15, 18, 19 and 21 January 2011.

I find that one continuous contravention has occurred; the vehicle remains at the
same location throughout the period these Penalty Charge Notices were issued.
Further, I have taken into account that the residents' bay is operational from 8am to
6.30pm Monday to Saturday and I find that the situation would be the same if the
residents' bay was operational 24 hours a day 7 days a week.

There is no rule of law or regulation that entitles an authority to issue a penalty
charge notice every 24 hours or as in some of these Penalty Charge Notices less
than 24 hours. An enforcement authority has other powers at its disposal for a
continuous contravention, such as removal.

For the reasons given this appeal is allowed.

I certify this to be a true copy of an entry in the register
« Last Edit: July 29, 2024, 02:25:22 pm by Enceladus »