Dear FTLA
I paid my PCN in full within the 14-day discount period using your council online payment portal. I received a payment confirmation email for the £80 charge on.
Subsequently, I discovered that your system had erroneously processed two identical payments of £80 from my credit card for this single PCN. To rectify this duplicate charge, I contacted my bank to initiate a chargeback for £80. Later, I also noted that the Council had separately processed a refund of £80. Consequently, I have received two refunds for the same overpayment.
Despite the original PCN being settled on time, I have now received a Charge Certificate dated 21 August 2025, which increases the penalty to £240. This certificate is invalid and should not have been issued, as the matter of the original payment was resolved, albeit with an overpayment that was later corrected.
The banking and system errors that led to the duplicate transaction were beyond my control. The original payment was made within the statutory period, and the penalty should therefore be considered paid.
Please advise on the immediate steps I should take to resolve this issue and have the Charge Certificate rescinded.
Thank you all in advanced
