3. TFL parking 'services' email address
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Eclipsed

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TFL parking 'services' email address
« on: February 01, 2024, 12:38:21 pm »
Hello,

Does anybody happen to have a contact  email address for TFL's parking services please? They claim they have sent a DVD out of video footage of an incident, but i have not recieved it. I also have some other questions. It could feasibly go back and forth, so i would prefer to email for the following reasons:

1) email is quicker
2) it is likely more reliable, as i already havent recieved some correspondence from them, which they claimed was sent in December.
3) i dont have a home printer
4) snail mail is not cheap these days. multiple letters of correspondance could rack up expense, which is ultimately the reason why im taking the time to appeal.

I did speak to somebody on the phone at TFL, who claimed there was no contact email address.

i'm not convinced this is true, so if anybody has ever had an email correrspondance from TFL, please forward me the relevant email address.

Many thanks   :)
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cp8759

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Re: TFL parking 'services' email address
« Reply #1 on: February 01, 2024, 10:19:21 pm »
RedRoutes@tflenforcement.com
CCCorrespondence@Tfl.gov.uk

However there is no guarantee that they'll respond, and you can't make representations by email because if you do, they'll claim you did not make representations in the "form and manner" stated on the PCN / notice to owner, which gives them grounds to disregard.
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I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

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Eclipsed

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Re: TFL parking 'services' email address
« Reply #2 on: February 06, 2024, 10:59:34 am »
Thank you for this. I will try!

:)
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Hippocrates

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Re: TFL parking 'services' email address
« Reply #3 on: February 06, 2024, 03:26:29 pm »
They sent me round the houses last year:

Abbey Ameen | Principal Solicitor| Public & Regulatory Law Team | Legal
Transport for London | 5 Endeavour Square,4th Floor, Stratford, Yellow Zone,
Stratford,E20 1JN
abbeyameen@tfl.gov.uk |

Due to the Covid19 situation all correspondence to TfL should be sent by via email wherever possible. Please notify us by email if you send any documents via Royal Mail.  Please do not send mail by signed for/recorded delivery. 
 
TfL and its subsidiary companies will accept service of legal proceedings by email at Rule6CPRService@tfl.gov.uk  Service by email will not be accepted at any other TfL email address.  Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size.
 
Good luck.  It is quite unhelpful and unsatisfactory that one cannot even register one's appeal online at the Tribunal.
« Last Edit: February 06, 2024, 03:28:26 pm by Hippocrates »
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There are known knowns which, had we known, we would never have wished to know. It is known that this also applies to the known unknowns. However, when one attends a hearing, Mr Rumsfeld's idea that there are also unknown unknowns fails to apply because, anyone who is in the know, knows that unknown unknowns are purely a deception otherwise known as an aleatory experience or also known as a lottery. I know that I know this to be a fact and, in this knowledge, I know that I am fully prepared to present my case but, paradoxically, in full knowledge that the unknown unknowns may well apply in view of some adjudicators' lack of knowing what they ought to know through no fault of their own.

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Eclipsed

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Re: TFL Red Routes pcn
« Reply #4 on: March 25, 2024, 08:31:41 pm »
Hi All,

After not recieivng the DVD of video footage of an alleged overstay in red routes street parking (by 4 minutes just), after 2 seperate phone requests, I have now finally recieved it at the third attempt about 3 days ago.  I thought the case would remain paused until i've had a fair chance to look at the evidence, but speaking to somebody there on the phone 2 weeks ago to make the request, they confirmed the PCN charge had since risen.

Anyway, after looking around at other sugestions and avice on here, I saw that somebody posted a quote to write in a letter/email, that I request to know from TFL what cameras they use and evidence of it (please see below)

============================
Dear Transport for London,

There is a CCTV camera outside 85-87 Lee High Rd, London, SE13 5NS, which is visible here: https://maps.app.goo.gl/BEtciGcRnDnAudxM8

I would like to know the make and model of this camera. Please also provide any documentation confirming the make and model of the camera.

Yours faithfully,
=============================

After attempting 2 diferent TFL emails addresses with no luck (even though they werent bounced back!)  i have sent this request on the TFL website online form 3 weeks ago. I still havent recieved a response.

I dont trust the postal mail , as its slower and things are not reliably being deleivered as had been prioved, and i cant afford to repeatedly pay £5 per signed for delivery for each correspondance which could mount up, making this fight for justice not worth it.

The TFL person on the phone i spoke to last has said there is only 14 days from them sending the letter (not helpful if it takes 6 months to arrive), for me to make represensations. However, i dont wat to make a representation until ive found out (and shared with you) the cameras they used on the street in question. Lee HIgh Road, in London.

what do i do in the next 4 days i have left frmo them to make a representation, so that the fine doesnt keep rising. (I did intially request the DVD footage within the first 30 days) can any experts please advise?

ALso if thety do reveal what cameras were used../ what do i do with that info? itll mean nothing to me.

Thanks,

Ninja Turtle
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cp8759

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Re: TFL parking 'services' email address
« Reply #5 on: March 31, 2024, 08:43:10 pm »
@Eclipsed virtually all TFL PCNs can be beaten at present, but we need to go back to basics: please post up the original PCN and the video, together with anything you've sent to TFL and anything you've received back.
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I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

Eclipsed

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Re: TFL Red route
« Reply #6 on: April 03, 2024, 02:18:54 pm »
Okay thank you.

The Below link, is the video they sent me. I left the red route box just 6mins past 4pm. (i think its 10am-4pm allowed parking), however i was a customer in the barbershop, thats right in front of where my car was parked. there was no CEO present. just this extremely distant CCTV.

https://www.youtube.com/watch?v=dbHYjTdCv6w

any advice welcome. many thanks.

PCN: GX10277652
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MrChips

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Re: TFL parking 'services' email address
« Reply #7 on: April 03, 2024, 02:25:32 pm »
Video is set to private so we can't access it
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Eclipsed

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Re: TFL parking 'services' email address
« Reply #8 on: April 03, 2024, 04:52:42 pm »
Okay apologies. its public now!
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cp8759

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Re: TFL parking 'services' email address
« Reply #9 on: April 03, 2024, 09:14:35 pm »
Far too late to make representations, asking for the CCTV does not pause the representations deadline, which expired back in October:



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I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

Eclipsed

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Re: TFL parking 'services' email address
« Reply #10 on: April 04, 2024, 01:25:34 pm »
Hi I was told on 2 seperate occasions by 2 different people at TFL Red Routes telephone line, that requesting DVD footgae DOES put the case on hold. ive also seen it posted on this forum by some people (possibly yourself?) that requesting DVD footage also puts the case on hold.

Representation cant be made if the evidence is not perceivced to be clear nor actually recieved, right?  its only just been recieved by me recently for my consideration.

And i beleive it was you or one of your admins who has previously suggested to write to TFL requesting info on the cameras that are used on a road with the alleged contravention.

With that in mind, what do you advise? what is the request for the camera model info for, and are they obliged to provide it?

Thanks for your help!
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cp8759

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Re: TFL parking 'services' email address
« Reply #11 on: April 04, 2024, 11:36:14 pm »
@Eclipsed requesting the footage only puts the PCN on hold for a couple of weeks, not six months, and sadly anything TFL say on the phone isn't worth diddly squat. You first post on here was on 1st February, the charge certificate was issued on 13 December, so you'd already lost the right to make representations before you made your first post. If you'd posted on here when you first got the PCN in October we would have explained all of this, but unfortunately that boat has sailed.

Representations should always be submitted before the 28 day dealing from the date of service of the PCN regardless of whether any footage has been received. There is no legal right to see any footage prior to making representations, this is a service TFL provides as a matter of courtesy, and they'd be within their rights to simply stop providing any footage at all if they felt like it.

You've also not told us if you ever received the charge certificate or the order for recovery?

Anyway, in the circumstances your only options are to make a begging request to TFL saying you've misunderstood the process and would they either consider late representations or accept the discounted penalty of £80, or in the alternative pay the £249 charge.

It must be stressed that this would be entirely down to TFL's discretion, you have no statutory right to challenge the PCN at this point. TFL would be entirely within their rights to send the bailiffs round.

I'm really sorry that this isn't what you want to hear, but we have to tell it how it is. This is an unfortunate example of what happens if people read other people's posts and try and go it alone without seeking detailed, case specific guidance from us.
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I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order

Eclipsed

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Re: TFL parking 'services' email address
« Reply #12 on: April 05, 2024, 02:38:40 am »
im sorry to read this, but thank you for info and guidance.
Clearly I havent understood the process, and feel a bit mislead by what TFL staff informed me on the phone with things being put on hold, and not given a clear indication of how long it would take a DVD to be sent/recieved.

I take it, the fact that no CEO was present to lay the PCN at the time of the alleged incident, is not worth anything either way then. it was just a posted (which i did recieve funnily enough!)

Cheers anyway.
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cp8759

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Re: TFL parking 'services' email address
« Reply #13 on: April 05, 2024, 08:51:53 pm »
Quote from: Eclipsed on April 05, 2024, 02:38:40 am
I take it, the fact that no CEO was present to lay the PCN at the time of the alleged incident, is not worth anything either way then.
Even if it were a smoking gun, there is no route to adjudication unless TFL agree to consider out-of-time representations and issue a notice of rejection. There's nothing to stop them doing that, but the likelihood of them being that nice is remote in the extreme.
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I practice law in the Traffic Penalty Tribunal, London Tribunals, the First-tier tribunal for Scotland, and the Traffic Penalty Tribunal for Northern Ireland, but I am not a solicitor nor a barrister. Notwithstanding this, I voluntarily apply the cab rank rule. I am a member of the Society of Professional McKenzie Friends, my membership number is FM193.

Quote from: 'Gumph' date='Thu, 19 Jan 2023 - 10:23'
cp8759 is, indeed, a Wizard of the First Order
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