I received a response to my challenge by email today and they have decided not to cancel the second PCN. Here’s their response:
Penalty Charge Notice: CR47017611
Date of Contravention: 10/08/2024
Vehicle Registration Number: LX56OXC
Nature of Contravention: 12S - Parked in a residents' or shared use parking place or zone without a valid virtual permit or clearly displaying a valid physical permit or voucher or pay and display ticket issued for that place where required, or without payment of the parking charge
Thank you for writing to us.
We have carefully considered what you say but we have decided not to cancel your Penalty Charge Notice (PCN).
There is signage in place which explains that the bay you parked in is for people with a resident's permit or for people paying to park by RingGo. The sign also explains how to pay by RingGo.
You were issued a PCN because you did not have a resident's permit that was both valid and clearly displayed, and the Civil Enforcement Officer (CEO)'s handheld computer showed no valid period bought by RingGo. Even if you have a permit, you have to display it so that a CEO can see all its details.
Please note that it is the driver's responsibility to park correctly and in accordance with the restrictions in place.
I am afraid the PCN cannot be withdrawn for your stated reason as there is no statutory exemption that applies for this situation. Therefore, the PCN was correctly issued and remains enforceable.
You have these choices:
• You can pay the discount charge of £65.00 if your payment reaches us within 14 days of the date of this letter. If you choose to pay the discounted amount of £65.00 then the matter will be closed and you will have lost the right to appeal to the Environment & Traffic Adjudicators.
• You can pay £130.00 within 28 days of the date your PCN was issued.
• The registered keeper can formally challenge the PCN after the Notice to owner (NTO) is issued. The registered keeper will automatically receive the NTO if the PCN has not been paid within 28 days of being issued. The NTO offers the registered keeper the chance to formally challenge the PCN or pay the full £130.00. If the registered keeper decides to formally challenge the PCN, they should wait until the NTO arrives.
How to pay:
• by phone 0345 3000 614 (24hr) touchtone using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
• online at
www.croydon.gov.uk/transportandstreet and select parking fine payment. Pay using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
• in person at any Post Office using cash, cheque or debit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Or by cash only at any outlet displaying the Paypoint Logo. You will need either your PCN or a letter containing your PCN number and barcode. It is very important that you retain your receipt as a record of your payment.
What would be my best course of action here? Is a formal challenge likely to be successful in this case or would it be more likely to end up costing the full £130 instead of £65? Thank you for all advice so far