I have a company car where the car reg got cloned in late July. I realised this mid August when the PCNs, congestion charges and parking fines started getting sent to my accountant (my trading address). I called the Met police the same day (11th August), and got a call reference number only - the office on the phone told me that car cloning was technically not a crime and a crime reference number could not be issued. When I asked how I could challenge the PCNs I had received, I was advised to use the call reference number provided.
The first PCN I got was from Lambeth council, for a 52m - Failing to comply with a prohibition on certain types of vehicles, on 29th July. The PCN was dated 4th August. I was with my family, driving to Wales for a holiday, on the date of the contravention, nowhere near where the contravention occurred in London. The cloned vehicle is the exact same make, model and colour as mine.

I challenged the PCN, within the time frame (either the 12th or 13th of August). I provided as evidence the call reference number with the Met, my airbnb receipt with dates showing I was in Wales on the said day, and credit card receipts showing myself at a rest stop outside Bristol and another one at a shop in Mumbles, Wales, on the day. I have no further evidence, as I wasn't really taking any pictures of my car on our holiday!
Lambeth Council wrote to me on the 9th of September (letter received yesterday) saying that I have not provided sufficient evidence.


They are insisting on a crime reference number. I have sent an email to the email address they advise in their letter earlier today, but knowing the Met, I am unlikely to get a positive response within 14 days, if ever. I am of course able and willing to provide them photos of my vehicle - however on this point, I added some stickers to my bumper on the advice of the police - this would however have been after the date of the contravention. Not sure if I need to advise the council of this?
I have looked at other threads of similar cases and have noted that the Met are in error and should in fact give me a crime reference number, but I am a regular civilian and have no idea how I am to compel the police to admit a crime has happened and a crime reference should be issued.
I will update here if the Met police do surprise me and oblige with a Crime Reference Number, but assuming the worst and they do not, what are my options? How do I represent my case with the E&TA (I assume that is the logical next step?)
Tangentially, I have also spoken to the DVLA, and my new V5C logbook arrived to my accountants office yesterday, should be with me tomorrow.
Thanks and regards,
motorn1by2