Author Topic: Basingstoke & Deane - code 83 Parked in car park without displaying valid ticket - Paid for wrong location on RingGo  (Read 1075 times)

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Hello, thanks in advance for any advice support.

On 10th Sept 2024, my wife parked in a council-run car park in Basingstoke town centre. She was running late for a meeting and so used the Ringgo app to purchase 2 hours of parking (£2.30 plus £0.20 Ringgo fee) as she was walking to the meeting. On her return to the car (within the 2 hours she paid for) she found a PCN on her windscreen. She assumed that this was a mistake as she had paid, so when she got home she followed the instructions on the PCN to challenge it online. She stated that she had paid for the parking on Ringgo and that she had receipts. I don't know whether she sent copies of the receipts as I don't have a record of her challenge as it was online.

Last week she received a response to her challenge (which we naively thought would be a letter to say that the PCN had been cancelled!). It stated that there were no grounds for the cancellation of the PCN. The reason given was that they could see on their cashless payment system that a payment matching her details and corresponding to the date and time of the contravention had been received, but the incorrect car park had been selected. My wife parked in Castons Yard Car Park (1914) but accidentally paid for parking in Castons Car Park (1908), which was the pre-selected option in the Ringgo app. This was the first time she realised that she had made a mistake with the payment.

Castons Yard Car Park and Castons Car Park are on opposite sides of the same road, approximately 30 metres apart. The parking rates are the same (although Castons Yard actually has a 1 hour free parking option which Castons Car Park does not). She parks in Castons Yard regularly and has never done this before, but on the day in question she just saw the word "Castons" and the familiar price for parking and paid on the app.

We were extremely surprised that the council could see that parking had been paid for but still rejected the claim, simply for selecting the wrong car park with a very similar name and the same charges, especially when the council had not lost any revenue from this mistake.

Therefore, please can someone help me with the next steps of formally appealing this PCN?
1) Do we have much of a case or should we just give in and begrudgingly pay up in order to prevent the PCN going from £25 to £50?
2) Do we have to wait for the NTO to arrive before we appeal, or can we just contact the council now?
3) Please can someone help with any key wording that should appear in the appeal?

I've tried to attach relevant images below. Hopefully that works OK.

https://imgur.com/a/PXrbKdN

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« Last Edit: January 20, 2025, 01:16:45 pm by AJT »

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Please also post a copy of your challenge.
For convenience:












Thanks for uploading the pictures John - I was struggling with that!

I will try and get hold of the challenge that my wife submitted - as I mentioned she did it online and so I haven't seen it. I have asked her to check her emails to see if they sent an acknowledgement email with the text of her challenge. I will post here if she finds it.

This council's policy is too old to reference pay by phone stuff but I would go on with this as if they use very similar names and these apps often geolocate the wrong nearby code this will probably go beyond mitigation for an adjudicator.

It's also petty and I would ask them if they think this meets government guidance to act fairly (and where there has been no loss to them).

This council's policy is too old to reference pay by phone stuff but I would go on with this as if they use very similar names and these apps often geolocate the wrong nearby code this will probably go beyond mitigation for an adjudicator.

It's also petty and I would ask them if they think this meets government guidance to act fairly (and where there has been no loss to them).
+1
More than just guidance, I think; more a duty as a public body given penal powers by Parliament.

Hi everyone,

I've now received the NtO in the above case, and have drafted a formal appeal letter. I would be grateful if someone would review and offer any advice on whether I've covered everything I need to.

Thanks!


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Yes you've gone to town on that with the proverbial kitchen sink.

RingGo has a second cap G.

Maybe say hadn't got their reading glasses.

Can't see the relevance of running late - why wouldn't you use RingGo.
« Last Edit: March 14, 2025, 10:25:30 pm by stamfordman »

Don't send anything.

Confirm the sequence of events and correspondence pl.

Challenge - Sept. 2024
Their response: Jan. 2025
NTO dated 7 March.

Date of contravention: 10 Sept. 2024.

Date of service of NTO: 11 March 2025.

The regs:

Notice to owner
20.—(1) Where—

(a)a penalty charge notice has been given with respect to a vehicle under regulation 9, and

(b)the period of 28 days specified in the penalty charge notice as the period within which the penalty charge is to be paid has expired without that charge being paid,

the enforcement authority concerned may serve a notice (a “notice to owner”) on the person who appears to it to have been the owner of the vehicle when the alleged contravention occurred.

(2) A notice to owner may not be served after the expiry of the period of 6 months beginning with the relevant date.

....

(4) For the purposes of this regulation, the relevant date—
.....

(d)in any other case, is the date on which the relevant penalty charge notice was served under regulation 9.


10 Sept. to 11 March is 6 months and 1 day.

The NTO is void and you owe nothing IMO.......



Unfortunately I never saw the latest reply on this case by H C Andersen, and so I had already submitted representations.

Today I have received a rejection of representations letter which says that as it is a driver error, the charge must stand. I will try to upload pictures of the letters soon.

I'm honestly surprised at how completely unreasonable they are being about this, and I will take this to the tribunal.

Can I raise the fact that the NtO was delivered to me 6 months and 1 day after the PCN was issued as part of the tribunal appeal, or can I only appeal based on what I put in my representations?

Notice to Owner (not all pages included)

« Last Edit: March 29, 2025, 05:35:58 pm by AJT »

Notice of Rejection of Representations (not all pages included)


« Last Edit: March 29, 2025, 05:36:50 pm by AJT »

Quote
Can I raise the fact that the NtO was delivered to me 6 months and 1 day after the PCN was issued as part of the tribunal appeal, or can I only appeal based on what I put in my representations?

At adjudication you fire off all your ammunition ! As a private citizen, not expected to be up-to-speed on the minutaie of the parking regulations, you unfortunately did not make this point in your reps against the NtO, but it doesn't matter.  As HCA has said, issuing the NtO after 6 month is a clear, unequivocal, and undeniable procedural impropriety that is sure to get the PCN cancelled by the adjudicators.
 Basingtoke have acted quite disgracefully throughout. Their response to your informal challenge took them 3 months to send to you, and then they compound this tardiness with sending the NtO outside the legal limit of six months. Councils are under a legal duty to act promptly and fairly.

This is what the  Statutory guidance for local authorities in England on civil enforcement of parking contraventions 2022 says on the NtO: -

Quote
The NtO may be issued 28 days after serving the penalty charge, and we expect authorities to send them within 56 days. The ultimate time limit, in exceptional circumstances, is 6 months from the ‘relevant date’. There should be a very good reason for waiting that long to serve an NtO. The regulations set out the information that the NtO must give.

This is law in this set of regulations, (Regulation 20)
https://www.legislation.gov.uk/uksi/2022/71/regulation/20/made

As an update to this, I have today appealed to the Traffic Penalty Tribunal. I will update you on the outcome. Here is the text of my appeal:

--------
I would like to appeal the PCN BG02146886 on the grounds that the enforcement authority (Basingstoke and Deane Borough Council (BDBC)) have made procedural errors:

1)   BDBC failed to comply with the legal requirements for service of the Notice to Owner.

The Notice to Owner was served over 6 months after the date of issue of the PCN. This is in contravention of both “The Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022 – PART 5” and “Statutory guidance for local authorities in England on civil enforcement of parking contraventions”.
The PCN was issued on 10th September 2024, the Notice to Owner was served on 11th March 2025 (6 months and 1 day later).
Please see the attached evidence, which includes a timeline of the relevant dates from issue of PCN onwards.
As this requirement is very clearly set out in legislation, I believe that this should be sufficient reason to cancel the PCN and NtO on its own.

2)   BDBC have not acted fairly and reasonably in consideration of the informal and formal challenges submitted to them, and do not have any up-to-date policies which enable them to exercise discretion for users of pay-by-phone apps.

The case in question was a case of a minor keying error on the RingGo phone app, where the device geolocation had preselected an adjacent car park with a very similar name (please see Formal Representations letter for details). The driver did not have their reading glasses with them at the time and had acted in good faith to make a payment for 2 hours parking, but did not realise that the app had pre-selected “Castons Car Park” instead of “Castons Yard Car Park”. The parking charges are the same for both car parks and no revenue was lost by the council and payment had been made in good faith.
The council’s unwillingness to exercise discretion in this case, when they have admitted that they have received payment through their cashless payment system covering the date and time of the contravention, and considering the similar name and location of the car parks, is inconsistent with the Statutory Guidance which states “An authority has a discretionary power to cancel a PCN at any point throughout the process. It can do this even when an undoubted contravention has occurred” (extracts attached). The fact that the Notice of Rejection of Representations states that "As this is a driver error, I regret that the charge must stand" suggests that the parking officer would have liked to cancel the PCN but were not sufficiently aware of their ability to use discretion as laid out in the statutory guidance.
The guidance also states that the authority should "approach the exercise of discretion objectively and without regard to any financial interest in the penalty" - which raises the question why BDBC still wish to enforce the PCN when they have already received the correct payment and understand that it was only a minor error in the payment process.
BDBC also far exceeded the statutory guidance to respond to the first informal challenge “with care and attention and in a timely manner” – the Secretary of State recommends 14 days, whereas BDBC took over 4 months. Even then the letter was sent with the phrase “We can see that there is a record of a payment matching your details on DATE, covering the time of the contravention”, indicating that little care or attention had been taken in the writing of the letter (even though it took 4 months to send!). In the Notice of Rejection of Representations it also says “We have considered your representations about the penalty charge issues on the &DOFFC”, which further indicates that BDBC have not taken the care and attention that they should in dealing with any of this matter.
BDBC do not have an up-to-date policy for dealing with parking enforcement, which has not been updated since 2017. This means that there is no guidance on how discretion should be handled by their parking officers with regards to using pay-by-phone apps. Therefore it is not possible for BDBC to demonstrate that they are dealing with cases such as this in a fair and consistent manner.

Summary
I believe that BDBC have have not complied with relevant legislation and have acted unfairly and unreasonably throughout this process.
As their opinion appears to be that no discretion can be made for a minor error, I do not believe that they should have any discretion applied to their own errors. Therefore I request that the PCN and NtO are cancelled.

UPDATE - Appeal rejected by Traffic Penalty Tribunal.

1.   Mr TXXX submitted that the Council served the Notice to Owner too late and not in accordance with the time limits stated in the Regulations.
2.   The Penalty Charge Notice was issued on 10 September 2024.The Notice to Owner was served on 11 March 2025.
3.   He contends that the Council did not give adequate consideration to representations and did not have an up-to-date policy to deal with matters arising from payment by phone.
4.   The driver did not have their reading glasses when paying. The RingGo app selected ‘Castons Cark Park’ instead of Castons Yard Car Park’.
5.   According to https://www.legislation.gov.uk/uksi/2022/71/regulation/20
‘Notice to owner
20.—(1) Where—
(a)a penalty charge notice has been given with respect to a vehicle under regulation 9, and
(b)the period of 28 days specified in the penalty charge notice as the period within which the penalty charge is to be paid has expired without that charge being paid,
the enforcement authority concerned may serve a notice (a “notice to owner”) on the person who appears to it to have been the owner of the vehicle when the alleged contravention occurred.
(2) A notice to owner may not be served after the expiry of the period of 6 months beginning with the relevant date…….
(4)For the purposes of this regulation, the relevant date—
(d)in any other case, is the date on which the relevant penalty charge notice was served under regulation 9.’
6.   The case concerns a Regulation 9 penalty charge notice, issued and served on 10 September 2024.
7.   The Notice to Owner was issued on Friday 7 March 2025.
8.   Mr Thompson identifies no prejudice caused to him by the deemed service date being 1 day late. 
9.   Glasgow City Council v  Decision of Upper Tribunal Scotland https://www.scotcourts.gov.uk/livestream/court-of-session/case-xa38-24/  underlines that a failure to follow regulations  or a procedural irregularity that causes no prejudice is not fatal to the enforcement of the penalty charge notice.
10. No real prejudice arose. Accordingly, any lateness of service by 1 day does not invalidate the enforcement process as a whole.
11.The Council adequately considered the pre-appeal representations including the mitigation in accordance with its discretionary policy. For instance, its Rejection of the informal representations stated:
‘We have checked our cashless payment system, which allows us to search for all the payments made by motorists. We can see that there is a record of a payment matching your details ….. covering the time of the contravention.
However the location which you have selected is incorrect (1908). The correct location where your vehicle was observed is 1914. It is the driver's responsibility to ensure that payment is made for the correct, date, time and location.
Instructions signposted where you parked, explain how the system works and gives the location details which you need to select when making payment. You may now pay the reduced penalty charge of £25.00, which will be accepted as settlement providing payment is received by the council within 14 days of the date of this letter. After this period, the reduced payment will no longer be available and the full penalty charge of £50.00 will be payable.’
12. The Civil Enforcement Officer’s notes and photographs establish that the vehicle was parked in the adequately signed Castons Yard Car Park without payment made for this location.
13. The matters raised by the Appellant are noted but these are mitigating circumstances that do not amount to a statutory ground of appeal. The Adjudicators have no power to take such mitigation into account.
14. I find that the Council has established that the vehicle was parked as alleged in the Penalty Charge Notice. The penalty charge remains payable to the Council.