Hi all,
Thank you for your responses.
I have tried calling several times today, but no one has answered. There is also an automated message stating that appeals cannot be made by phone. At this point, I am unable to access the website to either pay the fine or submit an appeal, and I also cannot reach anyone by phone to ask for guidance. It is extremely frustrating.
As a test, I tried the automated phone payment system, and it did recognise my ECN number (which website cant find it) and proceeded to the payment stage. I did not make the payment — I only checked to confirm whether the system could locate the fine.
To be honest, I am not sure what else I can do at this stage.