Hi All,
Okay so I paid my wifes PCN and decided to wait if a PCN would be sent to us for my vehicle since there was no other way I could check for one.
Early september I received a Charge Certificate where the PCN (I never received had gone up by 50%), I emailed the only address I could find (ParkingRep@ealing.gov.uk) the below message (included is their automated reply). I have not had anything from them since and they do not take phone calls for me to ask either. A few moments ago I logged in to their portal to see if the PCN was still live and for how much, and it is exactly as it was (£195). I also noticed some tabs along the top of their portal which I had not noticed or seen previously. These tabs include 'Make a Challenge/Representation, which when clicked brings up fields for all of their requirements to make a challenge. I'm a bit flummoxed as to what to do. Should I fill:
1. Fill in their form to contest the ticket
2. Wait for a letter re my initial email representation (worried about this in case their so called letters dont arrive and charges escalate)
3. Email them again on the only address I have for then asking for an update?
MY EMAIL TO THEM ON 19th Sep 23
Re PCN: EA58623517
I have received a charge certificate for the above alleged contravention. In the letter it states that you served on me a PCN and that this CC is served because I did not pay the said PCN.
I did not receive any such PCN and if one is not served, I will have no choice but co contest it through the proper channels.
Please write back with next steps.
Kind regardsAUTOMATED REPLY IMMEDIATELY AFTER:
Thank you for your email.
**Please do not reply to this message as it is an automated response**
Response times
Informal challenges = 30 working days
Formal* representations = 30 working days
*We will consider any written challenge submitted against the issue of a Penalty Charge Notice (PCN) up until the issue of a Charge Ccertificate. However, correspondence is only considered to be ‘formal’ once a Notice to Owner, Enforcement Notice or postal Penalty Charge Notice has been served to the registered keeper of the vehicle.
We aim to respond to all representations within the time periods stated above. Please avoid contacting us for an update about your case during this time, as this may cause further delay. Please also allow extra time for your correspondence to reach us if you have sent it in by post.
If your correspondence is received within the discounted period stated on the PCN, we will place the case on hold and honour the discounted amount regardless of how long it takes for a response to be issued.
Correspondence received after the issue of a Charge Certificate or Order for Recovery will be placed on to the case but there is currently no specific time period within which a response will be sent to you. Equally, if correspondence is received after a case has been paid in full, it will be placed on to the record but there is no statutory response period.
If you wish to contest the issue of a penalty at either the informal or formal stages then please do not make payment. Doing so will close the case and there is no form of appeal once the case is paid and closed.
Your details
Please ensure that you provide your PCN reference number, vehicle registration number, name and current address details when corresponding with us. Without these details we may not be able to locate your records and the case may progress.
Formal representations
Responses to formal representations are sent to the DVLA named registered keeper only. Once your representation has been received the case will be placed on hold and investigated. If the PCN is not cancelled then a Notice of Rejection will be served to the registered keeper of the vehicle with an option to make a payment or appeal to the London Tribunal.
You can check the status of your PCN by accessing our website:
https://www.ealing.gov.uk/info/201180/tickets_and_fines/2029/view_a_penalty_charge_notice
Please do not reply to this message - it is an automated response.
Many thanks
Parking Services
London borough of Ealing
