Hi I am hoping to get some advice about a parking fine that was issued to me 09/09/23 in Durham. I parked, walked to the parking metre I saw that was approx 5 parking bays away from my car. I opened the Pay by Phone app and it registered the parking metre. I paid for parking and on return to my car I had a parking fine! I appealed in good faith explaining that I had use the app and had purchased parking, I sent photos of the parking metre that I used, my car and the location to the parking metre, screenshots of the parking receipt too. Yesterday the appeal was denied. I could not understand this at all, I had genuinely paid for parking in the location that I had parked. It was only after looking into this even further I realised that the Pay By Phone app had automatically registered a location code and it was the wrong code! I did not check as I was standing beside the parking metre as I paid for parking, I did not see any other parking metre. The denial report said that I had parked at The Elvet, in Durham, but had paid the charge for The Avenue and it is a difference of 0.50p per half hour. I parked and paid for two hours! I am feeling so frustrated and annoyed about this. I had no idea there was another parking metre in the vicinity, but regardless I relied on the app and that has been a huge error. I have appealed again and as I realised what has happened I have added this information to my challenge to the appeal. I have also messaged Pay by Phone but they said it was my responsibility. While I understand that, their app should be correct. Is there anything at all I can do? Thanks in advance.
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