Free Traffic Legal Advice

I received a PCN on 26/04/2025 for allegedly being in a bus lane in Yeading Lane, Northolt.

Attached PCN https://drive.google.com/file/d/1TjBwEwCWVuCQ6PjhNIHcMFXhwe6nCAEp/view

In hindsight, yes, I should have posted here first. Frankly, I forgot about this forum (since the move from pepipoo) and thought to give it a go

I went to challenge online, however there was an error:
https://drive.google.com/file/d/18_8HvaxFAFwPmfjLfomoeF0AvqzEBWlq/view

I had to resort to appealing via email in the PCN (26/04/20205). See email chain:
https://drive.google.com/file/d/1qisOCAEolZwEslZ1GHi7HDNeYG3WwH0R/view

Weeks went by and no reply, I did log into the website to view but status always showed “Issued” with outstanding “£80.00”. I sent them follow up emails with no response, 10th June and 30th July. No way to call either.

Eventually after following up for the last time almost 3 months later, I sent an appeal online. I didn’t want to be hit it anything unexpected since my email was never acknowleged and I never received any response in the post.

Acknowledgement email: https://drive.google.com/file/d/14HHyWRqpwk3d_sm7f7VUAlGlFTz5O_HG/view

Today, 09/09/2025 I received an enforcement notice.
https://drive.google.com/file/d/1O9XnL5adqcgE5h6saz_2kUi4hb7SgOsc/view

I've had no reply to either of my appeals, and I’m being served an enforcement notice nearly 5 months later. This feels very unfair!

What is the best way to approach this?

Thanks in advance

All uploads: https://drive.google.com/drive/folders/1AHoCW7JW65hpmUa-Silx0AJ6bwOCHUW1

Thanks! Is it worth submitting via email again, considering their track record?

As for the reps, the same template as before will suffice? Do I have to use their set grounds for representation on the other side of the EN?

Thanks