Them just grouchy cos you told them that the PCN was wrongly issued and the CEO should have observed.
For the record, PCN was not wrongly issued, just the CEO was a bit quick off the mark and didn't seem to allow time to check for exemptions.
General rule of thumb, don't criticise or complain....... as with any rule, there are exceptions.
Dear Sirs
Ref PCN??
As per your letter dated ?? please find attached Delivery Note, Commercial Invoice and a note from my company (on headed paper) confirming that I was making commercial deliveries at the time the PCN was issued.
Please note that the package contained ? 54" x 90" clear plastic table clothes, was approximately WxDxH cm in size and weighed 10kg.
Many Thanks for accepting the loading exemption, I look forward to your acknowledgement and cancellation of this PCN.
Hugs and Kisses.
Try that, if you cannot get a note from your company, it would be a poor show... I used to type my own and get my boss to sign..... signature is always "on behalf of company name"
I'd be very surprised if they do not accept but if they do, come back to us, I cannot see any way you will lose this but you may have to go all through the system.