TFL Congestion charge PCN Autopay issue

Hi,

I recently changed my vehicle registration to a private plate and updated my TFL Auto Pay account on 15/02/2025. However, it is not reflecting on the website. Unfortunately, I had a similar issue previously, and I regret not taking a screenshot as proof of the update.

On 14/02/2025, before updating Auto Pay, I entered the Congestion Charge Zone and paid for a single entry. Afterward, I added the vehicle to Auto Pay. However, I have now received nine Penalty Charge Notices.

I wanted to check if anything can be done to resolve this so that I can pay the original congestion charge instead of the penalties.

So what does your road user charging account say when you log in and check what cars and payment details are on autopay?

When I logged onto the autopay account it wasn't showing up. But I know I added it after making the one off payment for driving on the 14th. I added it onto my autopay account. So last night when I logged on and checked the new registration wasn't showing up so I then added it again. It is now on there as it's showing up on there when I log on. I know I have until the 14th to send a representation to them.