I've had my car insured with Dynamo Insurance for breakdown, recovery etc, full EU cover. I had a problem in Belgium last year which resulted in a claim which was all settled. The policy expired in late March/early April and I noted that as well as the annual fee of £100+, they would also take another £15+ a month, thereby doubling the premium. I expected a slight price rise but not doubling. The account was set to auto-renew but I couldn't find out how to cancel the auto-renew. Logging in th the website was as useful as a chocolate teapot as there's no phone help at all, just all on-line.
I'd done the usual comparisons online and found that by starting as a new customer the price quoted would be slightly under the £100+ without the £15+ a month. So I signed up for that and tried many times to cancel the auto-renew to no avail. I ended up cancelling my credit card payment for the auto-renew payment but that missed a deadline by one day but the cc are trying to refund my money on that. I got so fed up trying to get through to a human at this company that I've given up and cancelled all payments to them and taken my business elsewhere. I'm still owed a refund from them, can anyone suggest how to proceed? Their AI cannot understand the complexities of the case as I ended up having 2 policies with them. Maybe a letter before intent to issue a county court claim to get my money back.
I've spoken to the recovery breakdown line people and they give a number for this company but usually say good luck, you'll never get through to them the phone line goes round in circles. there did seem to be a bit of human intervention in the email chain but that has now vanished. It's back to AI.
