I have received a swift ‘no’ from Wise Parking. Can anyone advise on the next steps?:
Wise Parking Ltd is a company registered in England and Wales (Company no. 13563592)
Wise Parking Ltd
PO Box 7989
DAVENTRY
NN11 1HJ
www.wiseparking.co.ukPCN PROCESSING | MANAGEMENT | CONSULTANCY | PERMITS | ANPR | SELF ENFORCEMENT
24/03/2026
Dear Sir/Madam,
Re: Parking Charge Notice Number [REDACTED] (Vehicle: [REDACTED])
Site: [REDACTED]
Issue date: 11/03/2026
Contravention Date: 10/03/2026
Thank you for your appeal received on 20/03/2026 regarding the above detailed Parking Charge Notice. We have reviewed the case and considered the comments that you have made. This appeal has been considered in conjunction with the evidence gathered by our Automatic Number Plate Recognition cameras, any payment machines onsite as well as any payment services being used onsite. Our records show that the parking charge was correctly issued as your vehicle was parked in breach of the Terms and Conditions of Parking.
All signage on site states a valid ticket must be purchased covering the duration of your stay. We have been able to allocate a payment made for this vehicle registration, however, the tariff that was paid did not cover the full duration of the vehicle’s stay.
As the terms of parking say you should enter your full, correct vehicle registration number when making payment, we have checked your registration number against our records. As we know simple errors can happen we checked for any record matching the beginning of your registration, the middle, and the end all separately to see if we can identify a further payment which has been made which is likely yours to cover the full duration of the visit. There are none.
If you do not provide the full driver’s details, under PoFA Act 2012, the keeper of the vehicle is liable for the parking charge if the keeper does not provide the driver details.
All signage on site states a valid ticket must be purchased covering the duration of your stay. We have been able to allocate a payment made for this vehicle registration, however, the tariff that was paid did not cover the full duration of the vehicle’s stay. You have paid for 2 hours parking tariff but you were on site for 2 hours and 20 minutes.
We have had multiple payments via Pay By Phone app before, during and after your time on site therefore there is no fault with the app as payments were being made and registered correctly. A grace period of 10 minutes starts from the time that the person has paid up to to allow them to have reasonable time to return to their vehicle, the grace period is always at the end of the parking session. You were 10 minutes over the grace period allowed, therefore this parking charge has been issued correctly.
When a person enters the site, we allow a consideration period for them to read the parking signs and decide whether to accept the terms and conditions in place and park, in which case they have accepted the terms and conditions on site and the consideration period is not applicable, or whether they do not accept the terms and conditions of the site and leave within the consideration period and we do not issue a parking charge as the consideration period is applicable. In your case, the consideration period is not applicable as you chose to park on site and accepted the terms and conditions on site.
The signage clearly states: “failure to comply with the terms & conditions will result in the driver being liable for a parking charge of: £80”, which you accepted by parking on site.
The definition of parking as per the International Parking Community guideline called The Single Code Of Practice states: “As per The Private Parking Single Code Of Practice 2024, if the driver remains in a restricted/ANPR camera controlled area for longer than the consideration period of 10 minutes (which we allow for the driver to enter the car park, read the parking signs and if the driver does not agree with the terms & conditions in place and leave the restricted/ANPR camera controlled area) then the vehicle is considered as parked. A parking session is from the moment that you enter the car park to the moment that you leave the car park.”
The ANPR entry camera registers you entering the camera controlled area, the ANPR exit camera registers you leaving the car park. The time in-between is your time on site, irrespective of whether you are parked or not parked, as you have exceeded the consideration period by remaining in the restricted area.
As we have already stated, there was no fault with the Pay By Phone app as we have received multiple payments without any issues before, during and after your time on site. Also if you experienced difficulties with the app, there are payment machines on site where payment could have been made, or there is also an alternative app and a telephone payment number on payment tariff boards which is available to make payments for parking tariffs.
One of the terms & conditions detailed clearly on the parking signage clearly states: “A valid ticket must be purchased covering the duration of your stay.” This was accepted by you when you chose to park on site.
We are members of the IPC and abide by their code of conduct. We are audited regularly and have passed every audit conducted by an IPC auditor.
With regards to posting and delivery of parking charge notices, The Private Parking Sector Single Code of Practice states:
“A parking charge notice sent by post is to be presumed, unless the contrary is proved, to have been delivered on the second working day after the day on which it was posted. Therefore, parking operators must retain a record of the date of posting of a notice.”
We are responsible for the issuing and posting of the parking charge notice and can provide a copy of the proof of postage certificate. We are not responsible for delivery delays, which must be taken up with Royal Mail.
Consequently, after careful consideration your representation has been declined. It follows therefore that as the Parking Charge Notice was correctly issued, the discounted amount of £40.00 remains outstanding. Please now make payment of £40.00. Once the discounted settlement rate passes it will not be offered again.
Payments can be made online or by using the automated telephone line.
If you are unable to pay online or by telephone, you can post your payment by cheque or postal order made payable to Wise Parking Ltd. Please ensure you write your Parking Charge Notice number clearly on the reverse. Please do not send cash through the post.
You have now reached the end of our internal appeal and have a number of options:
1. Pay the Parking Charge within 14 days at the prevailing price of £40.00 by 07/04/2026. After this date, the full charge will be due at £80.00 and must be paid by 21/04/2026.
2. Make an appeal to the Independent Appeals Service (IAS) within 28 days of this letter. If your appeal is declined, the Parking Charge will be due at the full amount of £80.00.
Yours sincerely,
The Appeals & Legal Department
Wise Parking Ltd

