Free Traffic Legal Advice

I am submitting a formal escalation under Step 2 of the DVLA’s complaints procedure regarding my original complaint (submitted 25 April 2025) concerning misuse of my personal data by Private Parking Solutions (London) Ltd.

The Step 1 response I received on 30 April 2025 contains a material inaccuracy: it states that "Private Parking Solutions (London) Ltd have confirmed that no appeal was made by yourself."

This is demonstrably false.

I submitted a formal complaint, which under Section 11.2 of the Private Parking Single Code of Practice (PPSCoP) must be treated as an appeal. I also sent a follow-up email. I have timestamped and CC’d copies of both emails, and can confirm they were delivered to the correct published contact address for PPS.

Despite this, PPS continued enforcement action and issued a further reminder without responding, in breach of the PPSCoP. This amounts to unlawful use of DVLA data, and now also includes a misrepresentation by the operator to a government agency.

I am attaching a detailed supporting statement with evidence, including the emails sent, the NtK and the reminder letter.
Please investigate the issue properly and confirm whether the DVLA will now take enforcement steps under the KADOE contract for this clear breach and misrepresentation.

Complaint to DVLA – Step 2 Escalation

Operator name: Private Parking Solutions (London) Ltd
Date of PCN issue: 12 March 2025
Vehicle registration: [INSERT VRM]
Original complaint submitted: 25 April 2025
Step 1 response received: 30 April 2025

This is a formal Step 2 escalation under the DVLA’s complaints procedure. The Step 1 response issued on 30 April 2025 failed to address the core elements of my complaint and instead relied on a misleading and factually incorrect statement from Private Parking Solutions (London) Ltd. The DVLA accepted, without verification, the operator’s claim that “no appeal was made by yourself”. That claim is demonstrably false and is now evidenced with this Step 2 submission.

On 22 March 2025, I submitted a formal complaint to Private Parking Solutions (London) Ltd by email, which under Section 11.2 of the Private Parking Single Code of Practice (PPSCoP) must be treated as an appeal. I followed up with a second email when no response was received. The operator ignored both communications and instead issued a reminder letter dated 11 April 2025. I hold timestamped, CC’d copies of both emails.

The DVLA’s Step 1 response failed to address the actual basis of my complaint, which was that the operator has used DVLA-supplied data unlawfully by:

• Issuing a Notice to Keeper that does not comply with PoFA 2012,
• Falsely asserting that keeper liability applies,
• Ignoring a formal complaint/appeal in breach of Sections 11.2 and 11.3.1 of the PPSCoP,
• Continuing enforcement despite the complaint being unresolved,
• Making a false statement to the DVLA that no appeal was received.

Rather than investigating these points, the Step 1 response provided a boilerplate explanation about the lawful release of data to ATA members and redirected me to the BPA, despite my complaint being about post-access misuse of data—not the initial request. This is a wholly inadequate response.

The DVLA is the Data Controller for keeper data released under KADOE. It is not enough to say that operators are members of an ATA. The PPSCoP is incorporated into the KADOE contract, and continued access is conditional on compliance. Once an operator breaches that Code, as has occurred here, their use of the data becomes unlawful. The DVLA’s obligation as Data Controller is to investigate misuse, especially when it continues after notification.

Private Parking Solutions (London) Ltd has clearly breached the Code of Practice and misused my personal data. Worse still, they have misled the DVLA. The Step 1 response failed to consider this, failed to verify basic facts, and failed to fulfil the DVLA’s own oversight obligations under the UK GDPR and the Data Protection Act 2018.

I am now requesting a proper investigation at Step 2. The evidence proves that correspondence was sent and ignored. This renders the operator’s continued use of my data unlawful and the false representation to the DVLA an aggravating factor. I ask the DVLA to take action under the KADOE contract and to confirm what steps will be taken, including warning, suspension, or termination of access.

Attached:

• Copy of formal complaint email sent 22 March 2025 (CC’d copy)
• Copy of follow-up email [INSERT DATE] (CC’d copy)

Name: [INSERT YOUR NAME]
Date: [INSERT TODAY'S DATE]

Supplementary Evidence – Step 2 Complaint re Private Parking Solutions (London) Ltd – [complaint reference number]

Dear Head of Complaints,

I am writing to provide supplementary evidence in support of my Step 2 complaint regarding misuse of my personal data by Private Parking Solutions (London) Ltd (PPS).

On 6 May 2025, PPS issued a formal written rejection of my appeal. This completely contradicts the statement they made to the DVLA, which claimed that “no appeal was made by yourself”. That assertion formed a central part of the Step 1 response and was evidently false.

The attached letter from PPS confirms beyond doubt that they did in fact receive, process, and internally consider the appeal I submitted—just as I had originally stated. This proves that PPS not only breached the PPSCoP by ignoring my initial complaint and continuing enforcement, but also knowingly misled the DVLA during an official data protection investigation.

This is not a minor discrepancy. It is now clear that PPS falsely denied receipt of an appeal in an attempt to avoid scrutiny for their misuse of DVLA data. Their behaviour calls into question their fitness to retain KADOE access.

I request that this newly received evidence be added to the record for my Step 2 complaint and that it be taken into account when determining whether a breach of the KADOE contract has occurred and whether enforcement action is now warranted.

yours faithfully,

[Your Full Name]
[VRM or PCN number if helpful for linking]

Subject: Request for ICA Review – DVLA Complaints Case [INSERT DVLA REFERENCE]

Dear DVLA Complaints Team,

I am writing to formally request that my complaint be referred to the Independent Complaints Assessor (ICA), following your Step 2 response dated 20 May 2025.

I remain dissatisfied with how the DVLA has handled this matter. My complaint raised serious concerns about misuse of personal data by Private Parking Solutions (London) Ltd and the submission of false information to a government agency.

Specifically, PPS falsely claimed that no appeal had been received, which the DVLA accepted and relied upon in dismissing my Step 1 complaint. I later submitted a copy of PPS’s written appeal rejection dated 6 May 2025, which proves beyond doubt that PPS did receive, process, and respond to my appeal. Despite this, the Step 2 response failed to acknowledge the significance of the operator’s earlier false statement, and the case has been closed without proper accountability or enforcement under the KADOE contract.

Given that the DVLA is the Data Controller for keeper information released under KADOE, I believe the matter has not been properly investigated and the response was based on incorrect and misleading information.

I request that this matter now be referred to the Independent Complaints Assessor in accordance with published procedure.

Yours faithfully,

[YOUR FULL NAME]
[VRM / PCN number if applicable]
[DVLA reference number]