Author Topic: Universal Parking Enforcement - Passenger or Driver left the premises whilst vehicle parked on site - DUNSTABLE ROAD LU4  (Read 6385 times)

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Thanks a lot for the replies, everyone.

Just to clarify where each PCN stands:
PCNs A & B: IAS appeal dismissed. These are the two with the Letters Before Claim.
PCNs C & D: IAS appeal successful (upheld).
PCN E: Never arrived in the post. The portal is now locked, so I couldn't appeal it.

I really appreciate the help from the seniors here. I'm not great with legal terminology, so could someone please help me draft a solid response that includes the points mentioned in the last post?

The deadline to reply is the 14th August, but I want to get this sent off as soon as possible. Also a few words on what to expect after sending off the response will be highly appreciated.

Many thanks.

A couple of initial observations:

Your proposed response refers to 5 different PCNs, which you label A-E. However from a read of the response, it's not entirely clear which of these 5 are the subject of the Letters before claim.

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1. Definitive Legal Adjudication on Keeper Liability (POFA 2012)
The main problem with this argument is you haven't received definitive legal adjudication on keeper liability. Four cases have gone to the IAS on broadly identical grounds, 2 have been upheld and 2 have been refused. You mention that a "legally qualified IAS Adjudicator" has said that 2 of the appeals should be upheld, but a (presumably) equally legally qualified IAS Adjudicator has said that the 2 that are the subject of this case are enforceable. This is incorrect, and all 4 appeals should have been upheld and the charges cancelled, and you should point this out, but I'd avoid affording too much weight to the IAS process at all.

The risk you face in saying that the 2 that were upheld are somehow "definitive" is that it looks like you are saying "The IAS are correct and competent when they find in my favour, but are incorrect and incompetent when they don't find in my favour". A judge will/should have little regard for the IAS' findings, what he should care about is the law.

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They have no lawful right to pursue me for these debts. Any attempt to litigate these remaining claims despite an independent body ruling their transfer process illegal constitutes vexatious litigation.
Finding that they failed to transfer liability does not mean that their process was ruled to be "illegal". At any rate, this relates again to my point above - the "independent body" did not reach that same conclusion in these cases. I'm not sure you can argue they are acting vexatiously in pursuing parking charges that the IAS have found they are entitled to pursue. I'd switch the focus here. You can still point out that 2 identical appeals were upheld and the same conclusion should have been reached here, but I'd keep the focus on why (i.e. the legal basis behind it) rather than what the IAS found in other cases.

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3. Formal Request for ADR
They will point out that they have offered ADR in the form of an IAS appeal. They aren't required to offer it again in the event the resolution is not to your satisfaction. I'd skip this point. If it goes to a claim, there'll be mediation then anyway.

Finally, I'd make more explicit reference to the fact they've issued 2 letters of claim. State that you expect them to be consolidated into one claim if a claim is issued.

This is only a response to a Letter Before Claim so no need to be specific - just be robust / forceful.

I'd go with the following as a separate response to each LBC... (obviously you need to put in the correct parking charge no and car reg etc)


To whom it may concern,


Ref: Parking Notice xxxxxx from Universal Parking Enforcement for Registration Mark AB12 CDE.


I have received your Letter Before Claim and have duly noted its content.

I am happy to respond with the following points-

1. That liability for the debt is robustly denied and no money is owed by myself to your client.

2. That it is acknowledged that I was the hirer of said vehicle at the material time.

3. Unfortunately, I was NOT the vehicle driver at the material time and therefore there is no contract between myself and your client.

4. That there is no legal requirement for me to disclose who was driving at the material time and I am therefore exercising my right to say nothing in that regard.

5. That your client is unable to use Protection of Freedoms Act 2012 (POFA) to pursue the vehicle hirer (myself) because your client failed to serve the Notice to Hirer in the strict manner which Schedule 4 of POFA demands.

6. That your client is well aware of the previous point after a number of losses at the IAS appeal stage.

7. That in the absence of 'hirer liability' under POFA, there is no legal route by which I can be held liable in this matter.


I am sorry that I am unable to help you further in this matter.

Best wishes,

xxxxxx xxxxxxxx
« Last Edit: August 05, 2026, 05:32:42 pm by InterCity125 »

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3. Unfortunately, I was NOT the vehicle driver at the material time and therefore the is no contract between myself and your client.
Do we know that? Apologies if I've missed it in the thread, but I don't think we've established who was driving.

OP, don't state anything that is not true. You don't need to tell them who was driving, but you equally must not lie.
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In reply #16 the OP states;

"hirer was not the driver but present in the vehicle in all occasions"

It was well hidden amongst the various posts.

Was just about to amend the LBC response!

;D  ;D  ;D  ;D
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Thank you InterCity125 and DWMB2 for the responses.

That is correct, Hirer of the vehicle was present in all 5 occasions but Not the driver.

Does it mean the above draft is ready to go (separately for each LBC, with correct parking charge no and car reg details)

and that it needs to go via Royal Mail Signed For 1st Class to below?

Credit Investigation Services
Clyde Offices, 2nd Floor
48 West George Street
Glasgow
G2 1BP

Best Regards

In reply #16 the OP states;

"hirer was not the driver but present in the vehicle in all occasions"
Cheers - I thought it must be as I know you're not one to suggest falsely denying being the driver, I was on my phone so couldn't easily scroll back through!

Don't send 'Signed for' - if they don't sign for it, all you end up with is proof that your letter was not delivered. Send them regular first class from a post office and get a free certificate of posting.
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Hi all,

Thanks everyone for the guidance so far!
As per advice, I have posted my responses (First class standard) to both LBC separately today and have kept the certificates of posting for my records.

I am wondering what I should expect next from them. Will they send a court pack straight away, or is there usually another step?

Also, what specific things or red flags should I be watchful for right now so I can come back and notify everyone here for further advice?

Best Regards

N1SDT county court claim form, which has relatively short response deadlines, so don't miss it and post it here with only personal details and the password redacted when it arrives.