Author Topic: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery  (Read 279 times)

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Maskring

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Hello,

I am reaching out regarding a recent situation that requires your assistance:

A Notice to Keeper - Final Reminder was issued on 28/05/2024 for an overstay of 21 minutes at a McDonald's car park on 11/05/2024. Subsequently, a Notice of Debt Recovery from DCBL was sent on 10/06/2024.

From the middle of May until the beginning of June, the registered keeper was abroad. Due to unforeseen circumstances, this notice was missed until now. While this is not intended as an excuse, we are seeking advice on how to proceed.

The registered keeper is uncertain about who was driving at the time of the incident.

Your guidance on this matter would be greatly appreciated.

Thank you very much.

Update: here is a link with images https://imgur.com/a/PHjIY3O.
« Last Edit: June 24, 2024, 12:55:42 pm by Maskring »

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b789

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Where is the original NtK? What date was that original NtK issued? Reminders mean sod all. What will be important is the issue date (not the date of the alleged breach of contract).

The alleged debt becomes overdue 28 days after the PCN is issued.
« Last Edit: June 24, 2024, 02:00:02 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Maskring

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Don't know where the original is, this is what it was in the post. According to what is written on the reminder, apparently they sent one out on the 14/05/2024.

The Rookie

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Don't know where the original is, this is what it was in the post. According to what is written on the reminder, apparently they sent one out on the 14/05/2024.
As that would have arrived before you went away it seems likely it's 'lost in the post' - check the address on the reminder to confirm its 100% correct.
There are motorists who have been scammed and those who are yet to be scammed!

H C Andersen

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Then the RK submits a SAR to the creditor parking company, that's all they can do for now. This will elicit a copy of the NTK which is the key document at present.

If it's compliant with the legislation then the keeper may be held liable irrespective of who was driving.

https://www.ukparkingcontrol.com/privacy-policy

b789

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I wouldn't bother with a SAR. It would take too long, assuming they comply in the first place. It is a typical UKPC/DCB Legal scenario.

If the original PCN was issued on the 14th May (according to the reminder it is 14 days since issue) then the driver/keeper had until 11th June before any recovery action should have been initiated.

As they have instructed DCBL to add a fake £70 and intiate recovery on 10th June, they are in breach of their own BPA CoP.

As you are too late to appeal to POPLA, you will have to ride this out. It will go to a court claim but they will eventually discontinue if you follow the advice. I'll get back with whatever breaches of the BPA CoP I can find.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

H C Andersen

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Don't follow.

As I read it, the first letter is purely a reminder, which is permitted under the CoP.
The next letter is quick off the mark but I don't see that it's necessarily inconsistent with the CoP i.e. the creditor is now in the undefined 'debt recovery process'.

The RK does not know the date of the NTK, although the reminder states PCN issued 14 May. This is crucial because the reminder states that the RK could 'challenge' no later than 28 days from the date of the RK. This ends on 11 June and the DCBL letter is dated 10th therefore deemed served on 12th, after the end of the appeals period which we believe was stated in the RK.

IMO,a SAR is the only way, other than just asking, because there are no other options available at present other than to pay and neither the creditor nor the RK are going anywhere so time isn't really important.

OP, the other option if the RK thinks there might be a defence against the charge - but how would they know if they don't know the driver and circumstances - would be for them to put their thinking cap on, pull it over their eyes and ears and think long and hard about who was driving.

b789

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I will place money on this going all the way to a county court claim, which, if defended using the robust template defence will end in a discontinuation.

All the OP has to do is ride out the scary but harmless debt collector letters that are bound to follow and wait for an LoC either directly from the hideously inept UKPC in-house "legal dept." or through DCB Legal. Either way, they simply hoping that the OP is low-hanging fruit on the gullible tree that will cave in once they see the useless debt collector letters or when an actual claim is filed.

No-one who comes here or to MSE forums for advice on a UKPC PCN pays a penny unless they are too gullible or stupid to adhere to the advice. There is a thread running over on MSE recording well over 360 discontinuations and more every day.

Whether the OP goes through the motions or not, this will end up as a county court claim which is the best outcome as we know that UKPC/DCB Legal will not pay the hearing fee once it gets that far. They only rely on gullibility/ignorance/panic from their victim to pay or for it to go to a default CCJ.

Even in the remote chance that this OP were so unfortunate to be the only person whose claim gets to a hearing, they have a very good defence. UKPC are not in the habit of going all the way just to receive the inevitable spanking they usually get in court. They rely on the fact that over 95% of claims go unchallenged and end up as default CCJs.
« Last Edit: June 24, 2024, 07:12:41 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

H C Andersen

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In short OP, this creditor will pursue the keeper but, experience seems to show, will discontinue before court.

But nonetheless, this is no reason IMO why you should not go through the regular steps of finding out whether a compliant NTK was issued in order to ensure you have the full suite of notices.

I would still submit a SAR.

Maskring

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Thank you all for reply. It's a lot of wording you are using here, but this is what I understand given the situation: RK should ignore all future letters, and just wait to see if they will send a court hearing letter, correct?

What is SAR and should RK do this step?

Many thanks!

DWMB2

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Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
« Reply #10 on: July 02, 2024, 10:09:46 am »
SAR = Subject Access Request - any SAR ought to be sent by the registered keeper, as it is their data.

Quote
RK should ignore all future letters, and just wait to see if they will send a court hearing letter, correct?
Not quite, before any court action, they should send a 'Letter of Claim' or similar - come back if/when you get one of those.

H C Andersen

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Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
« Reply #11 on: July 02, 2024, 11:46:12 am »
IMO, the normal response from the average motorist would be to make contact with the parking company which hasn't happened so far. Were this to get to court, then the defendant's (your) actions would be deemed to be unreasonable IMO with possible financial consequences.

OP, you are placing hope in the parking company discontinuing, but not before  you've been put through the emotional wringer with a raft of formal-looking but meaningless letters followed by a Letter of Claim to which you would have to respond. At some stage you will have to discover what the hell has happened and make contact and if you leave it until a LoC then there's a procedural clock with which to contend whereas now there isn't.

You've been given the address of the creditor's data protection department, so my advice remains the same: contact them, tell them you're the registered keeper* and ask for all data which they hold on you. You do not need formalities. They'll respond and if they want further proof of your ID, they'll ask. No great shakes.

*-and ONLY this. Do not discuss, excuse or reveal anything other than you are the RK and have received a letter dated *** in respect of a PCN which you have not received. You should therefore be grateful if they would please provide all data which they hold on you regarding this PCN and treat this request as a Subject Access Request.

Or sit on your hands.

b789

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Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
« Reply #12 on: July 02, 2024, 04:20:45 pm »
I respectfully disagree with  the notion of requesting a SAR, at this stage. Additionally, there is no requirement for the OP to respond to anything, including an LoC.

I'm not saying they shouldn't but in my experience, it has never made one iota of difference to the outcome of a UKPC/DCB Legal claim as long as the claim is defended using the template defence. The very few that ever got as far as a hearing, and that was due to ****-ups made by the defendant by not following the advice properly, prior communication with UKPC did not enter into it.

The OP can send a SAR and receive all the necessary information but when the claim is served, and it will be, they cannot ague in their defence that they cannot fully understand what is happening based on the woefully inadequate PoC that DCB Legal will serve.

The current recommendation over on MSE is that a SAR should not be requested until after a claim has been served. The PoC will say that the defendant is being pursued as either the driver or the keeper.

Let them serve the claim. The PoC will be inadequate which, in itself is an abuse of process. You can guarantee that the sums claimed will be mendacious. They will claim that £70 are for "damages". They will be in breach of PoFA 4(5) by claiming for more than the amount on the original PCN. They miscalculate the interest and will not have provided any reference dates to prove their calculations. They will say that the PCN was "issued" on a date. However, the date they use is the date of the alleged contravention, not the date  the NtK was issued. We don't know the date the PCN was issued if they don't correctly state it in the PoC. Interest can only be calculated on the principal sum from the overdue date to a fixed date on or before the issue date of the claim. None of those dates are known. All breaches of due process and grounds to request that the claim be struck out.

Let the bottom-dwellers make their mendacious claim and provide added ammunition for them to realise that if they let it get in front of a judge, they are likely to get a spanking. They will discontinue before they have to pay the hearing fee.
« Last Edit: July 02, 2024, 04:28:47 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Maskring

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Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
« Reply #13 on: August 06, 2024, 03:14:59 pm »
Hello,

Quick update. Just received this through post: https://imgur.com/a/cEM8zWg


Thanks.

b789

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Re: UKPC - Notice to Keeper final reminder + dcbl notice of debt recovery
« Reply #14 on: August 06, 2024, 03:32:20 pm »
We really don't need to see useless debt collector letters. Ignore them. They are powerless to do anything except try and scare the gullible into caving in.

You will, eventually, get a Letter of Claim (LoC) from DCB Legal (not DCBL) and after that, an N1SDT claim form from the CNBC. No need to do anything until you get those.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain