Hi guys
Thank you for your help. I have combined both suggestions in the following. Do I need to make any changes before I send it. Many thanks.
Dear Sirs
I refer to your letter of claim dated 31 July 2026. This is the second such letter of claim I have received from you as your records will show. I did not receive a response to this, and I do not believe it is reasonable conduct on the part of the prospective claimant to ignore my correspondence for 15 months, before issuing an additional Letter of Claim that does not address any of the queries I have already raised.
Since you last wrote to me, I have been in contact with your principal and include below their reply for your information. They clearly state that no parking violation had occurred. "I would like to assure you that we fully recognise and respect your leasehold right to park in your allocated space (Space 20). The parking enforcement scheme currently in operation does not, and is not intended to, override or diminish any such rights granted under your lease." Therefore, I strongly suggest you contact them and align your methods with their requirements as regards entitled residents' parking.
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From: customerservice@rmguk.com
Subject: Case Ref: (04335951)
Thank you for your email date the 3rd July 2025. Michelle Wood has read over your email and my response and is in approval of the below content.
To begin, I appreciate the opportunity to respond and clarify the rationale behind the parking enforcement measures in place at Merment House.
Firstly, I would like to assure you that we fully recognise and respect your leasehold right to park in your allocated space (Space 20). The parking enforcement scheme currently in operation does not, and is not intended to, override or diminish any such rights granted under your lease.
The enforcement system was introduced in response to ongoing issues with unauthorised parking across the estate. These included instances of both residents and non-residents parking in spaces not allocated to them, which caused significant disruption and inconvenience to those entitled to use those spaces.
To address this, a permit system was implemented to help our enforcement partner, UKCPS, distinguish between authorised and unauthorised vehicles. The requirement to display a permit is not a variation of your lease, nor does it seek to impose new conditions on your right to park. Rather, it is a practical measure to ensure that your rights, and those of other leaseholders, are protected from misuse by others.
We understand your concerns regarding the legal framework surrounding leasehold rights and enforcement. However, the permit system is not intended to interfere with your contractual rights, but to support them by deterring unauthorised use of private spaces. We do not dispute that you are entitled to park in your allocated space; we simply ask that you display your permit so that enforcement officers can verify your entitlement and avoid issuing a charge in error.
Regarding the Parking Charge Notice (PCN) issued to you, we acknowledge that this may have caused frustration. While we offered to cover the cost of the PCN as a gesture of goodwill, we understand your preference for cancellation and will take this into account in future reviews of enforcement procedures.
Finally, we note your intention to escalate this matter to the Housing Ombudsman. We will, of course, cooperate fully with any investigation and provide all relevant documentation and context to support our position.
We remain committed to managing the estate fairly and in accordance with leaseholder rights, and we thank you for your continued engagement on this matter.
Yours sincerely,
Jessica McGann
Property Manager
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Yours,
