Author Topic: Smart Parking PCN – paid for insufficient time– Turner Contemporary Car Park, Margate  (Read 1939 times)

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Thanks in advance for your advice and assistance.

I am the registered keeper of the vehicle named in the PCN.

The driver of the vehicle paid for 2 hours of parking which can be substantiated by a receipt from RingGo. The PCN alleged insufficient payment which was measured by ANPR entry/exit and not observation of parking time. The RingGo payment was for the period 10:50-12:50 whereas ANPR observes the vehicle entering and leaving between 10:48-12:59. The car park is a busy and small and mostly one way path alongside the Margate coast which requires careful and safe driving while obtaining and leaving the bays.

I do not have any photos of the signs at the car park and I do not live nearby so they are not easily obtained.

The NTK refers to POFA 2012 and appears to be issued slightly out of time though please double check me.

PCN Images: https://imgur.com/a/6CaUTZu


It feels preferable to contest over grace periods than let it go to court over an invalid NTK. Your thoughts on this are most welcome.

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The NTK is well out of time to enable Smart to transfer liability from the unknown driver to the known keeper, so continue to refer to the driver in the third person as you have done and appeal on that basis.

This is even too late for Smart to make its usual claim that it was “issued” within 14 days, because it clearly is not. However they will probably still reject your appeal, but then can either appeal to the IAS if you can be bothered or wait for a paperwork deluge which will eventually come to nothing. It may be a but tedious but you will pay £0. The rules for transferring liability have been in place for over ten years but Smart are regularly incapable of following them.

Thank you for the swift reply. I agree though am concerned Smart Parking will eventually bring this to court and argue I was the driver on the balance of probabilities negating the relevance of the out of time NTK.

Would a appeal under both grounds (invalid NTK and grace period) be sensible? I would welcome any templates yourselves have.

You can find a suitable appeal here by searching, or someone will probably be along shortly with one for you.

Thank you for the swift reply. I agree though am concerned Smart Parking will eventually bring this to court and argue I was the driver on the balance of probabilities negating the relevance of the out of time NTK.

Would a appeal under both grounds (invalid NTK and grace period) be sensible? I would welcome any templates yourselves have.
Smart will probably threaten court but “balance of probabilities” is nonsense and would not stand up in court; the reality is that they will use the court process to try and frighten you into paying but will discontinue before they need to pay the court fee if you defend with our advice and assistance.
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My thought about ‘grace periods’ is that the argument will lead you into weeds of subjectivity, whereas the NTK dates are objectively non-compliant. Smart has a track record of lying to get your money anyway, so I think you need to be on firm ground. See what others think.
« Last Edit: June 05, 2025, 08:10:42 am by jfollows »
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Please don't imagine that this would ever get as far as a hearing in court. Even in the extremely remote possibility that it ever did, there is no way that it can be decided on the balance of probability that you were the driver. There is established persuasive appellate case law that does not allow any decision that the Keeper must also be the driver.

If you're unsure, just have read of VCS v Edward (2023) to understand why it will not happen.

(not so) Smart Parking PCNs are never compliant with al the requirements of PoFA 2012 and can never hold the Keeper liable. As there can be no inference or assumption that the Keeper must also be the driver, you are worrying unnecessarily. I also note that the Notice to Keeper (NtK) is addressed to a company. In no known universe can a company be the driver.

The only downside is that (not so) Smart Parking have jumped ship from the BPA to the IPC which means that the only secondary appeals process is with the IAS. No initial appeal or secondary appeal with either company is going to succeed, which means that it will likely go all the way to a court claim. That is a good thing, not something you should be worried about.

As I mentioned, it will never get as far as a hearing. They know that they would be spanked if it ever went in front of a judge. They will rely on the powerless debt recovery letters to try and scare the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. You can safely ignore all debt collector letters as they are powerless to actually do anything.

Eventually, you will receive a Letter of Claim (LoC) from one of their incompetent bulk litigators of choice. We will provide the necessary response. Once the N1SDT Claim Form arrives from the CNBC, again we advise on how to respond and provide the defence. As this progresses, the claim will either be struck out or discontinued.

So, what is your concern? If you follow our advice, you will not be paying a penny to (not so) Smart Parking.

For now, you appeal, ONLY as the Keeper. If the vehicle is registered in the company name, then you are simply acting on behalf of the company.

Easy one to deal with… as long as the identity of the unknown driver is not revealed. There is no legal obligation on the known keeper (the company receiving the Notice to Keeper (NtK)) to disclose the identity of the unknown driver, and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that, if the unknown driver is not identified, liability for the charge cannot be transferred from the unknown driver to the known company keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
We are the registered keeper of the vehicle and we dispute your 'parking charge'. We deny any liability or contractual agreement and will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Smart Parking has relied on contract law allegations of breach against the driver only.

The registered keeper, being a company, cannot be presumed or inferred to have been the driver, nor pursued under any misapplied interpretation of the law of agency. Your NtK can only hold the driver liable. Smart Parking have no hope at should the IAS not uphold an appeal and we would defend any claim should you try and litigate this matter, so you are urged to save us both a complete waste of time and cancel the PCN.

When the appeal is rejected and we will give you a suitable IAS appeal. As I mentioned, this is not likely to succeed either but will force (not so) Smart Parking to pay of their privilege of using the IAS. (The IPC and the IAS both have the same director, which is why the IAS is a kangaroo court).
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I appreciate your thoughtful reply and I will read though the case you've referred to later today.

Interestingly enough, the Keeper is not at all a company and I haven't a clue why they would have addressed the NTK as such.

Would this change your wording given the error?

Yes, it may require a slight change. The only reason I assumed the vehicle is registered to a company is because the Notice to Keeper (NtK) is addressed to "The Company Secretary".

(not so) Smart can only use the information provided by the DVLA which is what they have from the V5C registration document for the vehicle. So, you need to look into that and explain to us why the NtK is addressed to a company officer, not a named individual.

If you are adamant that the V5C is registered to a named individual, then something is amiss.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Quote
we will give you a suitable IAS appeal.
When we do, let's throw in the landowner authority point, just to see how they deal with it compared to how they dealt with it when they were a BPA member.

I have just now double checked the vehicles V5C and it is in my name only - there is no mention of a company. The NTK does have the keeper's name on it (which I redacted) so I can only assume the 'The Company Secretary' was added due to an error. I cannot comprehend what would have caused that error.

I would be grateful for any revised template response that reflects that the keeper is NOT a company and plan to submit such to them tomorrow.

Thanks again all.

In which case just send the following:

Quote
I am the registered keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Smart Parking has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under any misapplied interpretation of the law of agency. Your NtK can only hold the driver liable. Smart Parking have no hope should the IAS not uphold an appeal and I will defend any claim should you try and litigate this matter, so you are urged to save us both a complete waste of time and cancel the PCN.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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As expected, Smart Parking denied my appeal. In summary, this is what they have written:

Quote
Having considered your appeal in detail we have decided to uphold the Parking Charge (PC) as we
believe that it was correctly issued in accordance with the terms and conditions advertised within the
area concerned. As your appeal was received within the initial discount period, we have extended the
discount period until 09/07/2025.


As you were informed in our initial correspondence, we can confirm that the above parking charge was
issued under the Protection of Freedoms Act 2012 (POFA 2012). The parking contravention occurred
on 18.05.2025, the registered keeper details were received on 29.05.2025, after which the Parking
Charge (PC) was promptly issued within the 14 days required under POFA 2012. You were also invited
to provided us with the driver’s full name.


If you wish to provided driver details please send them via email to: [redacted]


In the event that you fail to provide these details, we will use the provisions under POFA, 2012, and
continue to pursue you the registered keeper, for the outstanding balance.


Failure to provide these details, will result in Smart Parking using the provisions under POFA, 2012 to
pursue you, the registered keeper, for the outstanding balance of the PC.


We note the comments made within your appeal; however, we cannot rescind the PC on this basis. We
wish to confirm that the contravention of insufficient paid time occurred as our system confirms that
whilst 120 were purchased were purchased against Vehicle Registration Mark (VRM) [redacted], your
vehicle remained on site for 131 minutes. The signage onsite clearly informs motorist that they are
required to purchase a valid ticket for the full duration of their vehicles stay onsite. Furthermore,
additional time can be purchased at any point during throughout your vehicles stay, before exiting the
car park, allowing for any unexpected overstays.

The rest of the letter is about how to appeal to the IAS or how to pay. I find it disappointing that only on appeal have they now they have disclosed the times paid for vs the time on site.

I welcome other's thoughts on proceeding.

Just shows you the intellectual malnourishment within (not so) Smart Parking that they think that "issuing" the NtK within 14 days means that it is PoFA complaint with paragraph 9(4)(b). I don't think you can display more ignorance from a firm that has had over 13 years to get to grips with PoFA.

Not much more you can do for now except to submit an IAS appeal. If they don't concede, then it costs them, not you. Worth it, even if just for the Schadenfreude.

Appeal to the IAS with the following:

Quote
IAS Appeal – Smart Parking Ltd – Keeper Liability Invalid Due to PoFA Non-Compliance

I am the registered keeper of the vehicle and appeal this Parking Charge Notice in full. I deny any liability whatsoever. The charge is not enforceable against me under Schedule 4 of the Protection of Freedoms Act 2012 (“PoFA”) because Smart Parking failed to comply with the mandatory statutory deadline for delivering a Notice to Keeper (NtK).

PoFA Breach – Keeper Liability Not Available

The facts are these:

• Date of alleged contravention: Sunday 18 May 2025
• Date printed on NtK: Monday 2 June 2025
• Date “given” (i.e. presumed delivery): Wednesday 4 June 2025

PoFA Schedule 4, paragraph 9(4)(b) requires that where no notice was affixed to the vehicle, the NtK must be given by-:

sending it by post to a current address for service for the keeper so that it is delivered to that address within the relevant period.

Paragraph 9(5) defines that “relevant period” as:

The relevant period for the purposes of sub-paragraph (4) is the period of 14 days beginning with the day after that on which the specified period of parking ended.

This means Smart Parking had until Monday 2 June 2025 to ensure the NtK was delivered to me, the Keeper. That is the final day of the 14-day statutory window (relevant period) beginning on Monday 19 May. Even a primary school child is capable of doing the maths for this.

However, while Smart Parking may have dated (issued) the notice on 2 June, they did not ensure delivery by that date. The NtK was received around 4 June, outside the statutory period. “Issued” is not the same as “given”. Parliament chose the word “given” for a reason: what matters is when it is received, not when it was printed or posted.

Accordingly, Smart Parking has failed to establish keeper liability. That legal avenue is now closed.

Smart Parking’s Response – Factually and Legally Incorrect

In their rejection letter, Smart Parking claims:

...the Parking Charge (PC) was promptly issued within the 14 days required under POFA 2012.

This misstates the law. PoFA requires delivery within 14 days, not mere dispatch. That Smart Parking either does not understand this or believes it can ignore it is a serious concern—particularly as they falsely imply in correspondence that keeper liability applies when it does not. Considering they have had over 13 years to get to grips with PoFA, this seriously challenges the name "Smart".

Their additional comment that I “have been invited to provide the driver’s full name” is a red herring. There is no legal obligation to name the driver, and the burden of proof lies squarely with the operator. Once keeper liability under PoFA fails, they must pursue the driver directly—if they can.

If the IAS Upholds This Charge, It Endorses a Breach of Statute

This charge is legally dead on arrival. To uphold it in the face of clear statutory breach would suggest that the IAS is not a tribunal grounded in law, but a mechanism designed to rubber-stamp unlawful practices.

The IAS repeatedly claims its assessors are “qualified solicitors or barristers”. Yet no register is published, decisions are anonymised and unsigned, and no transparency exists. If this appeal is reviewed by anyone genuinely trained in the law, they will know that:

• Delivery of an NtK outside the 14-day window = no keeper liability
• “Prompt issue” is irrelevant and legally meaningless under PoFA
• Continued pursuit after statutory failure may breach consumer protection law

This should not be controversial. It is plain statutory interpretation. If the IAS assessor ignores this and upholds the charge, it will confirm widespread public suspicion that this process is neither independent nor legally competent.

Without Prejudice to the Above – Further Grounds for Appeal

1. Landowner Authority: Smart Parking must provide unredacted proof of a current, signed contract with the landowner specifically authorising it to issue PCNs and pursue legal action. This must comply with Section 14 of the BPA/IPC Private Parking Single Code of Practice (PPSCoP). No redacted, out-of-date, or unsigned documents will suffice.
2. Signage and Contract Formation: Strict proof is required of signage that complies with the PPSCoP and ParkingEye v Beavis [2015] UKSC 67. This includes dated photographs in situ, and a full site plan showing placement, font sizes, and visibility.
3. Enforcement System Reliability: If ANPR was used, Smart Parking must prove that the system was synchronised, maintained, and properly logging entry and exit, including consideration and grace periods defined under the Code.

Conclusion

The NtK was not delivered within 14 days. Keeper liability is therefore not available. PoFA is not optional, and timelines are not mere “guidelines.” The charge must be cancelled.

Should this appeal be rejected, I will be filing complaints with the DVLA, the IPC, and my MP, citing this case as evidence of systemic abuse and regulatory failure. The IAS will also be referenced as complicit if it fails to apply the law correctly.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

PoFA is not optional
Whilst it matters little in an IAS appeal, I'd be minded to change this. PoFA is optional, insofar as operators have no obligation to make use of its provisions. The difference is that if they either choose not to use them, or fail to use them properly, they cannot recover charges from the keeper.

Perhaps: "Without PoFA compliance, the keeper cannot be liable"