Author Topic: Smart Parking PCN – Excess of the Permitted Free Time – McDonald's near Heathrow Airport  (Read 58 times)

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Hello,

Upon entering the car park, the driver found a space, parked up, and went inside the McDonalds, ordered food and ate inside. After eating the driver took a multiple virtual meetings from the car park and when they left the car park they had exceeded the maximum parking period by 90 minutes. I, the registered keeper, received a PCN through the post (unsure of the exact date) and appealed with the following statement on Jan 25th.

I have received your Parking Charge Notice (Ref: SPxxxxxxxx) for vehicle registration mark XXXXXXX, in which you allege that the driver has incurred a parking charge. I note from your correspondence that you are not seeking to hold me liable as the registered keeper, under Schedule 4 of the Protection of Freedoms Act 2012 ("The Act"). You have chosen not to issue a Notice to Keeper in accordance with The Act, and it is now too late for you to do so.

There is no obligation for me to name the driver and I will not be doing so. I am therefore unable to help you further with this matter, and look forward to your confirmation that the charge has been cancelled. If you choose to decline this appeal, you must issue a POPLA code.


Smart Parking denied the appeal on the 6th of Feb with the attached letter.

Smart Parking Appeal Rejection

CCJ Claim Form

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You have to file a defence or Acknowledgement of Service by 6 July.
If you file AoS you have to file a defence by 20 July.
Please post the original PCN to see the basis for the defence. You say that it was issued too late; what are the relevant dates?

If the PCN is issued on 20/1/25 for an alleged contravention on 8/1/25 then it will be deemed to be delivered on 22/1/25, 14 days after. Any later issue date will make it too late for the requirements of PoFA 2012. Smart has form for lying about only needing to issue the PCN within 14 days of receiving the details of the registered keeper, rather than within 14 days of the parking event.

Quote
(4)The notice must be given by—

(a)handing it to the keeper, or leaving it at a current address for service for the keeper, within the relevant period; or

(b)sending it by post to a current address for service for the keeper so that it is delivered to that address within the relevant period.

(5)The relevant period for the purposes of sub-paragraph (4) is the period of 14 days beginning with the day after that on which the specified period of parking ended.

(6)A notice sent by post is to be presumed, unless the contrary is proved, to have been delivered (and so “given” for the purposes of sub-paragraph (4)) on the second working day after the day on which it is posted; and for this purpose “working day” means any day other than a Saturday, Sunday or a public holiday in England and Wales.

If this is the McDonalds on Mondial Way then we have previously established it to be outside the area of statutory control by Heathrow Airport.

Presumably you did not appeal to POPLA, who may well have cancelled this for you?
« Last Edit: July 01, 2026, 10:46:26 am by jfollows »

Thank you for the quick response.

I don't have the original PCN, is there any way to get those details? When I log into their system, it just shows images of the driver entering and exiting the car park, but no details of when letters were sent.

Yes it is the McDonalds on Mondial Way.

I did not appeal to POPLA.

The only other date I have is an automated response from them responding to my appeal. Automated Email Response

Send a Subject Access Request to Smart asking for all personal details they hold on you, which will include the PCN.

If you're going to defend this on the basis of late service, it's vital that you can elaborate on this properly. Presumably your original appeal, therefore, was just a guess?

File an AoS by 6 July so you have until 20 July to receive the PCN and use it as a basis for your defence.
« Last Edit: July 01, 2026, 10:31:33 am by jfollows »

Smart normally respond to SARs pretty quickly.

Might be worth asking Smart for proof of posting - the chances of Smart requesting keeper details, printing out the PCN and then posting it (all on 20th Jan 2025) would seem very remote.