3. Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit
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Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit
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Hello,

The situation is as follows:

The driver pulled up into the car park of the OK Diner - Derby at 08:32am in order to visit the diner for breakfast and to go to the toilet.

Parked up and exited the car to go into the diner but then realised the diner was shut so then walked to the small service/petrol station adjacent to the diner to use their facilities before returning to the car and exiting at 08:37am.

In total the car was in the car park for 5 minutes.

This is the NTK recieved:
https://ibb.co/cSsntd9p
https://ibb.co/v4F52jMR

When entering the car park there was a 'Parking for customers only' sign but it was not obvious that the car would need to be registered within the diner itself and since there was no clear opening times from the road it was only once in the car park that it was obvious that the diner was shut.

Unfortunately there are no current photos of the signage because we do not live locally in order to check and google streetview has no angles in wihc the signage is captured.

https://www.google.com/maps/place/OK+Diner/@52.8550103,-1.5820671,3a,75y,124.62h,71t/data=!3m7!1e1!3m5!1sn_WnsqMtO0PzPRLcb_oXyw!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D19.000997898489956%26panoid%3Dn_WnsqMtO0PzPRLcb_oXyw%26yaw%3D124.62081299161893!7i16384!8i8192!4m6!3m5!1s0x4879f81a22c52f4f:0xfdfcbc13f95670bf!8m2!3d52.8547066!4d-1.5818889!16s%2Fg%2F1trqgr97?entry=ttu&g_ep=EgoyMDI2MDQwNS4wIKXMDSoASAFQAw%3D%3D

We have seen that there are many complaints online regarding SmartParking LTD and the OK Diner locations.

Also whilst the apparent issue date of the fine notice was 26/03/2026, we did not receive it until yesterday (06/04/2026) leaving only 3 days to pay the fine before the 14 day period is up (as if that isnt intentional fearmongering). 

Please can we have some advice on what to do?

Thank you
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Re: Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit
« Reply #1 on: »
It would be advantageous to see the signs as it may be of great assistance. There is normally a 5 minute acceptance period prior to parking. Can you provide the opening times of the premises as it seems quite absurd that there is no opening times given on the sign if  that is the case. You can appeal and the parking company will no doubt submit the signs on site to prove they have issued it correctly.You can still be a pending customer until  you are advised the premises are closed. Do not under any circumstances name the driver.
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Re: Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit
« Reply #2 on: »
Annoyingly there doesnt seem to be any photos of the parking signage anywhere.

Also the diner opening times were on on the door of the diner but not obvious as you drove in (there's no opening times on the large roadside sign).

It turned out that the diner opened at 9am and the driver was there at 8:36.
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Re: Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit
« Reply #3 on: »
You need to get your appeal in if as you say there are no stipulated times of opening on the signs. You must indicate that are using the consideration period and given the fact you were not aware of the opening time you left. Of course in this instance you have made mention of using the toilet. If this goes to its limits was the need to use the facility necessary.
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  3. Smart Parking LTD - OK Diner Derby - Parking fine for 5 minute visit