Author Topic: Horizon Parking Ltd - Failure to Pay/Validate - Exe Bridge Retail Park, Exeter  (Read 675 times)

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I am the registered keeper of the vehicle.
The PCN is dated 4th July 2024 and relates to parking at Exe Bridge Retail Park on the outskirts of Exeter. I did not record the date that I received the PCN from Horizon Parking Ltd.
Local media reports that Horizon Parking Ltd brought in new parking charges at Exe Bridge Retail Park in December 2023.
https://www.devonlive.com/news/devon-news/new-penalty-charges-introduced-two-8930289
The news report shows a close up image of a small sign and records the text on another sign as stating:
"If less than 60 minutes, simply park shop and go. Needing longer? If you're a customer, you'll need to spend in store to receive a parking voucher at the till. When ready to leave, scan the voucher and enter your vehicle registration to validate. Parking limited to three hours with voucher.”
The driver of the vehicle parked at Exe Bridge Retail Park to shop on the afternoon of 27th June 2024 having not visited since the new charges were introduced. The driver remained oblivious that new charges were in place. They state they were given no reason to seek out or read any of the signage around the retail park. It is their belief that there was no overt or eye-catching attempt to warn parkers that new charges were in place.
Horizon Parking Ltd records the driver’s arrival at the retail park as 15.49pm and their stay lasting one hour and 29 minutes.
During that time the driver shopped in two of the stores.
Their bank statement records those visits albeit the date on the statement is given as the following day, 28th June 2024. At neither store was the driver offered a parking voucher nor made aware that a parking voucher was required under new rules.
Via the banking app chat function the time of the transactions was provided to the driver by the bank. The dates and time of the transactions was as follows:
27th June 2024
TK Max 16.45pm
Marks & Spencer 17.05pm.
The driver has a screenshot of this exchange on chat (the bank could not send a digital image of the records).
This image from Google Maps shows the entrance to the car-park on Haven Road, Exeter, and is dated August 2024.
https://maps.app.goo.gl/FUFWe3gjDyWa3tiK9
There are signs to the left and right of the entrance but they are bland with a white background and small lettering and do not attract attention. They are also placed where the driver would be concentrating on the road and cars ahead. It would be to my mind unreasonable to expect a driver to stop in that location to read the signs. In fact, a driver stopping to read the sign on the left would have to block the road as the sign is directly on the corner with Haven Road.
Local media related that users found the new rules confusing:
https://www.devonlive.com/news/devon-news/confusing-new-exeter-parking-rules-8988721
I have not responded to Horizon Parking Ltd, nor their debt collectors, Empira and Debt Recovery Plus.
I recently received a Letter Before Claim dated 11th July 2025 from Gladstones Solicitors. I have not yet responded.
The cost for parking for part of a second hour for any non-shoppers is 4GBP. Horizon Parking sought 60GBP rising to 100GBP if not paid within 14 days. The amount sought has since risen from 100GBP to 170GBP to include time and resources spent facilitating the recovery of the unpaid parking charge notice.
Thanks in anticipation for any guidance on how to proceed.


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Luvery juberly... a Horizon Notice to Keeper (NtK) that is not PoFA compliant. As long as the drivers identity is not revealed, and there is no legal obligation on the Keeper to do so, then they cannot transfer liability from the unknown (to them) driver to the known Keeper.

Respond to the LoC with the following:

Quote
Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of evidence your client places reliance upon, and thus is in complete contravention of the Pre-Action Protocol for Debt Claims.

Furthermore, your client’s Notice to Keeper is not compliant with Schedule 4 of the Protection of Freedoms Act 2012, and no keeper liability is claimed. As such, your Letter Before Claim addressed to the registered keeper is legally baseless. You are attempting to pursue a party who is not liable in law, which constitutes a misuse of the pre-action process and would amount to an abuse of process should proceedings be issued.

As a firm of supposed solicitors, one would expect you to be capable of crafting a letter that aligns with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions do not exist for decoration—they exist to facilitate informed discussion and proportionate resolution. You might wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), stipulate that prior to proceedings, parties should have exchanged sufficient information to understand each other’s position. Part 6 helpfully clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter mentions a “contract”, yet fails to provide one. This would appear to undermine the only foundation upon which your client’s claim allegedly rests. It’s difficult to engage in meaningful pre-litigation dialogue when your side declines to furnish the very document it purports to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with the requirements of para 3.1(a) of the Pre-Action Protocol, I shall then seek advice and submit a formal response within 30 days, as required by the Protocol. Thus, I require your client to comply with its obligations by sending me the following information/documents:

• A copy of the contract (or contracts) you allege exists between your client and the driver, including an actual photograph of the signage at the location on the material date, and evidence that the driver saw, read, and accepted those terms
• The exact wording of the clause (or clauses) of the terms and conditions of the contract(s) which is (are) relied upon that you allege to have been breached
• The written agreement between your client and the landowner, establishing authority to enforce
• A breakdown of the charges claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” fee includes VAT

I am clearly entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction. I also need it in order to comply with my own obligations under paragraph 6(b).

If your client does not provide me with this information then I put you on notice that I will be relying on the cases of Webb Resolutions Ltd v Waller Needham & Green [2012] EWHC 3529 (Ch), Daejan Investments Limited v The Park West Club Limited (Part 20) Buxton Associates [2003] EWHC 2872, Charles Church Developments Ltd v Stent Foundations Limited & Peter Dann Limited [2007] EWHC 855 in asking the court to impose sanctions on your client and to order a stay of the proceedings, pursuant to paragraphs 13, 15(b) and (c) and 16 of the Practice Direction, as referred to in paragraph 7.2 of the Protocol.

Until your client has complied with its obligations and provided this information, I am unable to respond properly to the alleged claim and to consider my position in relation to it, and it is entirely premature (and a waste of costs and court time) for your client to issue proceedings. Should your client do so, then I will seek an immediate stay pursuant to paragraph 15(b) of the Practice Direction and an order that this information is provided.

Should your client proceed against the keeper despite the absence of PoFA compliance and any lawful basis for keeper liability, I will invite the court to strike out the claim as having no reasonable grounds and seek indemnity costs under CPR 27.14(2)(g).

Yours faithfully,

[Your Name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you!

Can I check please, when you say respond to the LoC with the text provided, do you mean I wait for a "Letter of Claim" as the document I have been sent is a "Letter Before Claim"?
Thank you.

Letter of Claim, Letter Before Claim, Letter Before County Court Claim... etc. Etc.

Same difference. Just follow the advice please.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain