I am the registered keeper of the vehicle.
The PCN is dated 4th July 2024 and relates to parking at Exe Bridge Retail Park on the outskirts of Exeter. I did not record the date that I received the PCN from Horizon Parking Ltd.
Local media reports that Horizon Parking Ltd brought in new parking charges at Exe Bridge Retail Park in December 2023.
https://www.devonlive.com/news/devon-news/new-penalty-charges-introduced-two-8930289The news report shows a close up image of a small sign and records the text on another sign as stating:
"If less than 60 minutes, simply park shop and go. Needing longer? If you're a customer, you'll need to spend in store to receive a parking voucher at the till. When ready to leave, scan the voucher and enter your vehicle registration to validate. Parking limited to three hours with voucher.”
The driver of the vehicle parked at Exe Bridge Retail Park to shop on the afternoon of 27th June 2024 having not visited since the new charges were introduced. The driver remained oblivious that new charges were in place. They state they were given no reason to seek out or read any of the signage around the retail park. It is their belief that there was no overt or eye-catching attempt to warn parkers that new charges were in place.
Horizon Parking Ltd records the driver’s arrival at the retail park as 15.49pm and their stay lasting one hour and 29 minutes.
During that time the driver shopped in two of the stores.
Their bank statement records those visits albeit the date on the statement is given as the following day, 28th June 2024. At neither store was the driver offered a parking voucher nor made aware that a parking voucher was required under new rules.
Via the banking app chat function the time of the transactions was provided to the driver by the bank. The dates and time of the transactions was as follows:
27th June 2024
TK Max 16.45pm
Marks & Spencer 17.05pm.
The driver has a screenshot of this exchange on chat (the bank could not send a digital image of the records).
This image from Google Maps shows the entrance to the car-park on Haven Road, Exeter, and is dated August 2024.
https://maps.app.goo.gl/FUFWe3gjDyWa3tiK9There are signs to the left and right of the entrance but they are bland with a white background and small lettering and do not attract attention. They are also placed where the driver would be concentrating on the road and cars ahead. It would be to my mind unreasonable to expect a driver to stop in that location to read the signs. In fact, a driver stopping to read the sign on the left would have to block the road as the sign is directly on the corner with Haven Road.
Local media related that users found the new rules confusing:
https://www.devonlive.com/news/devon-news/confusing-new-exeter-parking-rules-8988721I have not responded to Horizon Parking Ltd, nor their debt collectors, Empira and Debt Recovery Plus.
I recently received a Letter Before Claim dated 11th July 2025 from Gladstones Solicitors. I have not yet responded.
The cost for parking for part of a second hour for any non-shoppers is 4GBP. Horizon Parking sought 60GBP rising to 100GBP if not paid within 14 days. The amount sought has since risen from 100GBP to 170GBP to include time and resources spent facilitating the recovery of the unpaid parking charge notice.
Thanks in anticipation for any guidance on how to proceed.
[ Guests cannot view attachments ]