Driver parked in this barrier controlled car park to attend conference at the attached Hotel, Park Regis. Upon departure they paid the £16

fee via App. The barrier raised and allowed departure.
The RK then recived an invoice from Ocean Parking for "Failure to pay for the full duration of stay"
However according to the latest info on the Hotel website it appears this is just not possible. It states
"exit from the car park can only be achieved when the correct payment is made"Driver contacted Hotel who say they have no control (unlikely)
Driver told to contact Hotel again and speak to manager.
It is also noted the invoice also refers to a completely different date and time of the "event" in its text, to that on the right hand side.
suggestions welcome.
Image parkingchargefront(1)(1) in the Brum parking album
Image parking charge backpdf in the Brum parking album
Image Screenshot 20260714 112444 Samsung Browser in the Brum parking album