Author Topic: ParkingEye Charge Notice for 3minutes in retail carpark.  (Read 498 times)

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Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #30 on: March 20, 2025, 01:15:32 pm »
Shall I go old school and appeal by post? (recorded delivery?)
No - do it online, it's free!

Also, if you ever send anything about these sort of charges by post, don't do it recorded. If the recipient declines to sign for the delivery, or it doesn't arrive for any other reason, all you're left with is proof your letter was not delivered. If you send it standard first class with a free certificate of posting, you enjoy a presumption of delivery.

But, in general, if you can do things online or by email it's sensible to do so.

Fair enough :)

I'll get it done after work so my focus is solely on submitting it correctly.  I'll let you guys know when it's done or if I have any questions during the process. 

b789

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #31 on: March 20, 2025, 01:19:19 pm »
Why have you redacted all the dates and times on the NtH? No one can give proper advice if you redact all the crucial information. Leave ALL dates and times visible on the notices!!!!!!

I have no idea - in-case it gives anything away I guess ;D

What do you think you're "giving away"? Take your tin foil hat off. These private parking operators issue over 40,000 PCNs a DAY!!!! Is your imagination running wild with images of some dark room full of computer screens and hoards of hooded youths scouring the internet for YOUR PCN? Even if they found it, what do you really imagine someone is going to do about you getting advice on how to deal with it?

Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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DWMB2

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #32 on: March 20, 2025, 01:24:48 pm »
I've told you before not to share photos of the FTLA moderation team.

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #33 on: March 20, 2025, 07:06:22 pm »
Appeal submitted - I'll make a note on my calendar if no response in 28days.  Thanks all - hopefully this will be a successful appeal.  First one I've ever fought  ;D

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #34 on: April 02, 2025, 01:54:54 pm »
Hey guys - hope all is well.

I have just received this email from Parking Eye (attached). 

I wasn't expecting that reply.  Please can you kindly advise how to proceed?

b789

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #35 on: April 02, 2025, 02:14:53 pm »
Respond with the following:

Quote
Subject: Re: Parking Charge Notice [Insert PCN Reference] – Response to your letter dated 2 April 2025

Dear ParkingEye,

Thank you for your most recent letter, the contents of which serve only to confirm that you have not read – or worse, have not understood – my original appeal.

Nowhere did I state that I was “not the driver.” I stated that I am the hirer of the vehicle. That is all you need to know. There is no legal obligation whatsoever—under statute or otherwise—for the Hirer to identify the driver to a private company such as yours. You are not a statutory authority, and the law does not grant you powers to demand such information. I further pointed out your statutory failings under Paragraph 14 of PoFA, which preclude you from pursuing the Hirer for this charge.

Instead of addressing the PoFA compliance issues I raised – such as your failure to include copies of all the documents required under Paragraph 13(2), or to serve a Notice to Hirer that satisfies Paragraph 14(5) – you have responded with a generic and irrelevant template letter demanding “evidence” that I have never been under any obligation to provide.

The law does not require me to assist you in correcting your procedural incompetence. Your legal right to recover this charge depends on strict compliance with the statutory conditions. You have not complied with them. That is the end of the matter.

I therefore repeat my expectation that you cancel this charge. If you decline to do so, then you must provide a POPLA code. I will not be entering into further debate about legal points you do not appear to understand.

Yours faithfully,

[Full name of Hirer]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #36 on: April 02, 2025, 02:20:59 pm »
Thanks b789.  When I appealed - there were 2 option to select;

1 - I am the Driver
2 - I am not the Driver
3- Additional notes

Along with my notes that I added as per one of the earlier posts, I selected number 2, as it would not let me continue to appeal without selecting 1 or 2 with my additional notes added.  I'm just concerned if I reply 'Nowhere did I state that I was “not the driver.”' they will come at me for it?

Also, unless I am being dumb, it doesn't give instructions of how to reply even if there was evidence.

b789

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #37 on: April 02, 2025, 02:44:30 pm »
As long as you explained that you were only selecting that option because it gave you no option to decline to identify as the driver, don't worry about it. Here is an amended response that covers that point:

Quote
Subject: Re: Parking Charge Notice [Insert PCN Reference] – Response to your letter dated 2 April 2025

Dear ParkingEye,

Thank you for your most recent letter, the contents of which serve only to confirm that you have not read – or worse, have not understood – my original appeal.

Nowhere did I state that I was “not the driver.” I stated that I am the hirer of the vehicle. That is all you need to know. There is no legal obligation whatsoever—under statute or otherwise—for the Hirer to identify the driver to a private company such as yours. You are not a statutory authority, and the law does not grant you powers to demand such information. I further pointed out your statutory failings under Paragraph 14 of PoFA, which preclude you from pursuing the Hirer for this charge.

For the avoidance of doubt, I was forced to select “I am not the driver” when using your deeply flawed online appeal portal, which does not allow an appeal to proceed unless one of your rigid categories is selected. This restriction is a textbook abuse of process. If you now intend to rely on that coerced selection to misrepresent my position, then you are being both dishonest and disingenuous. I made it absolutely clear in my original appeal that I do not admit to being the driver and I have never made such an admission. If you wish to play silly buggers by mischaracterising webform checkboxes instead of addressing the statutory defects in your Notice to Hirer, then I refer you to the answer given in Arkell v Pressdram (1971).

Instead of addressing the PoFA compliance issues I raised – such as your failure to include copies of all the documents required under Paragraph 13(2), or to serve a Notice to Hirer that satisfies Paragraph 14(5) – you have responded with a generic and irrelevant template letter demanding “evidence” that I have never been under any obligation to provide.

The law does not require me to assist you in correcting your procedural incompetence. Your legal right to recover this charge depends on strict compliance with the statutory conditions. You have not complied with them. That is the end of the matter.

I therefore repeat my expectation that you cancel this charge. If you decline to do so, then you must provide a POPLA code. I will not be entering into further debate about legal points you do not appear to understand.

Yours faithfully,

[Full name of Hirer]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #38 on: April 02, 2025, 02:55:46 pm »
Much appreciated, b789.  I will now sit and wait!  :)

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #39 on: April 03, 2025, 09:24:58 am »
Good morning!

So I have received a response (attached) and it is not good news!  :-\

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #40 on: April 03, 2025, 09:27:26 am »
Just to note as well - the Parking Eye signage which I have checked, says 1hr 30min max stay,  on their PCN they have stated their max is 1hr, and they are trying to have the driver for 1hr and 33m.  So they are wrong with their timings regardless.

DWMB2

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #41 on: April 03, 2025, 09:30:51 am »
Have you taken photos of this signage? If not, do so and show us.

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #42 on: April 03, 2025, 09:36:58 am »
Attached.

DWMB2

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #43 on: April 03, 2025, 09:54:28 am »
When did you take that photo, or have you just showed us the Google Street View image again?

If the latter, that was taken in August 2023. Proving the max stay was 90mins more than a year ago wouldn't be much use, and sticking to the PoFA argument would be wise.

Jibberjabber

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Re: ParkingEye Charge Notice for 3minutes in retail carpark.
« Reply #44 on: April 03, 2025, 09:59:54 am »
Yes it was Google - bummer, the Car Park is a couple hours away  :( Oh well, all a learning curve.

What is the procedure for POPLA now and the Code they have given me? I'm sorry to be asking you guys to drip feed me, this is all a new avenue for me!  :-\