Author Topic: I park services - Parking without registration of free 30 mins parking - Mere Green  (Read 1111 times)

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Hi, I have been contacted by dbcl for debt recovery after receiving a parking charge for parking without registering car reg (to receive the 30 minutes of free parking). Sorry if this is too much detail.


The driver parked onsite for 4 minutes in total. They have pictures as evidence of the car entering at 14:17 and departing the car park at 14:21. The driver was using one of the businesses on site and did not read the signage as they went straight inside to ask about parking and if it was part of the business. The business workers said the driver shouldn’t park there and to use their own parking around the side of the site. The driver then moved the car. The driver did not read the signage to see that the car reg is still needed to be inputted into the machine to validate 30 mins of free parking.


https://www.flickr.com/gp/203612447@N06/N4x45GN340
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I called when I received an initial letter for £160 from debt collectors so they do know who the driver is at the time of the incident and they have pictures (I was very stressed at the time and have learned since I should not have contacted them). I am the registered driver of the vehicle. It was not possible to appeal for a parking penalty reduction as my log book address was not up to date due to a recent move. This has since been updated. I also requested the initial PCN letters sent to my old address and pictures of the CCTV.


£160 seems like a massive overcharge for 4 mins of parking. I have now received a letter from claim from dcb legal. I believe I can dispute this charge as it was only 4 mins of parking and there should be a grace period? I'm worried it will be more difficult to defend since I contacted them on phone.


I have emailed both ipark and dbcl to confirm my current address for all future correspondence.


Is there anything else I need to do at this point other than contact the solicitor to confirm I will be defending the charge?


Thank you for any advice.

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STOP doing all the wrong things and digging a great big hole for yourself!!! Never, EVER, EVER communicate with powerless debt collector. All they can do is try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear.

DCBL are nothing more than the equivalent of brown smelly stuff you may tread in. Ignore them.

Ipark are a firm of ex-clapper scammers. Ignore them too. You should never have tried to appeal to their better side as they simply don't have one.

If you follow the advice I give you and answer the questions, you will not be paying a penny to Ipark Services.

Please answer this question: Have you received a Letter of Claim (loC) from DCB Legal (not DCBL)?
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thank you for your help.
Yes I received the letter of claim a couple of days ago.
https://www.flickr.com/gp/203612447@N06/Li9a1027Zi


You've chopped the top off that letter. Just respond by emailing the following to info@dcblegal.co.uk and CC yourself:

Quote
Subject: Response to your Letter of Claim Ref: [reference number]

Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon, putting it in clear breach of the Pre-Action Protocol for Debt Claims.

As a supposed firm of solicitors, one would expect you to comply with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions exist to facilitate informed discussion and proportionate resolution. You may wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), require the exchange of sufficient information to understand each other’s position. Part 6 clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter refers to a “contract” yet encloses none. That omission undermines the only foundation upon which your client’s claim allegedly rests. It is not possible to engage in meaningful pre-litigation dialogue while you decline to furnish the very document you purport to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:

1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.

2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.

3. The precise wording of the clause(s) allegedly breached.

4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.

5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.


I am entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction, and I require it to meet my own obligation under paragraph 6(b).

If you fail to provide the above, I will treat that as non-compliance with the PAPDC and Pre-Action Conduct and will raise a formal complaint to the SRA regarding your conduct. I reserve the right to place this correspondence before the Court and to seek appropriate sanctions and costs (including, where appropriate, a stay and/or other case management orders).

Until your client complies and provides the requested material, I am unable to respond properly to the alleged claim or to consider my position. It would be premature and a waste of costs and court time to issue proceedings. Should you do so, I will seek immediate case management relief pursuant to paragraph 15(b) of the Practice Direction and an order compelling provision of the above.

Please note, I will not engage with any web portal; I will only respond by email or post.

Yours faithfully,

[Your name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Hi, I received a response today to the email I sent based on the template response you drafted for me. Is this another sit and wait situation since they have just asked for payment and have not mentioned going to court yet? Advice gratefully received....

Dear #####

We write in response to your correspondence received in our office.

The parking charge has been issued due to parking without registration of free 30 minutes parking. The signs on site would have clearly outline the terms and conditions of the site.

When parking on private land, the contractual terms of the site are set out on the signs. You are entering a contract and agreeing to the terms by parking and staying on the site. Parking in breach of the terms as stipulated on the signage means that you are then breaking the terms of the contract.

The Notice to Keeper was issued to you on 22/04/2025 A copy is attached. You were afforded the opportunity to; appeal the parking charge, transfer liability to the driver (if it was not you) or make payment. Neither a successful appeal, nor an adequate nomination were received, yet payment remains outstanding.

The Reminder Notice was issued to you on 20/05/2025. A copy is attached. This notice reiterated that payment was outstanding and confirmed that legal action may be taken, and additional costs incurred if the parking charge was not paid.

Our Client applied to the DVLA for the details of the Registered Keeper of the Vehicle. Your name and address were provided. Our Client therefore correctly issued correspondence to you at that address. Having not received payment, address verification was carried out prior to the Letter of Claim being sent. Your new address was located and as such the Letter of Claim was issued to you at the traced address.

Schedule 4 (4)(1) of the Protection of Freedoms Act 2012 (“the Act”) states “The creditor has the right to recover any unpaid parking charges from the keeper of the vehicle”. For the purpose of the Act; “keeper” means the person by whom the vehicle is kept at the time the vehicle was parked, which in the case of a registered vehicle is to be presumed, unless the contrary is proved, to be the registered keeper. The DVLA confirmed that you were the Registered Keeper at the time the parking charge was issued and as no transfer of liability has been received by our Client, they have the right to recover the parking charge from you as the Keeper of the vehicle.

The amount owed is a genuine pre-estimate of the losses incurred in managing the parking location to ensure compliance with the clearly displayed terms and conditions. However, in Parking Eye Ltd v Beavis, it was found, both at County Court and Court of Appeal level, that appealing a Parking Charge on the basis that the amount is not a genuine pre-estimate of loss is, in fact, not a successful legal defence.

The sum added is a contribution to the actual costs incurred by our Client as a result of your non-payment. Our Client’s employees have spent time and material attempting to recover the debt. This is not our Client’s usual business and the resources could have been better spent in other areas of the business. Had you of paid as per the Contract, there would have been no need for recovery action so the amount due would not have increased. 

Please find attached the evidence we currently hold on file, however if there are any documents or information that you have requested, but that are not enclosed, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute. We respectfully draw your attention to paragraph 2.1(c) of the Protocol and remind you that both parties are expected to act reasonably and proportionately.

You now have 30 days from the date of this email/letter to make payment of £160.00. Failure to make payment will result in a Claim being issued against you without any further reference.

Payment can be made via bank transfer to our designated client account: -

Account Name: DCB Legal Ltd Client Account
Sort Code: 20-24-09
Account Number: 60964441
You must quote the correct case reference (####) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/.

If you are at all unsure of your legal position, you may wish to seek independent legal advice.

Kind Regards,


It’s only DCB Legal. You can ignore or, if it were me, I would respond with the following:

Quote
Subject: Your Letter of Claim – Ref: [reference number]

Dear Sirs,

Thank you for your latest template response.

You have still failed to comply with the Pre-Action Protocol for Debt Claims and the Practice Direction on Pre-Action Conduct. In particular, you have not provided:

• A copy of the landowner contract conferring authority to enforce and litigate;

• A contemporaneous photograph of the signage in situ on the material date and a site plan of sign locations;

• The precise contractual term(s) allegedly breached;

• A proper breakdown and legal basis for the inflated sum claimed.

Your selective quotation from Schedule 4 of the Protection of Freedoms Act 2012 is noted. You will be well aware that any right to recover from a keeper under paragraph 4(1) is expressly conditional upon full compliance with the mandatory requirements of the preceding paragraphs, which is denied.

Your attempt to dress up a plainly unrecoverable £70 “debt recovery” add-on as a “contribution to costs” is likewise noted. You will be aware of the growing body of County Court authority treating such sums as an abuse and unrecoverable in small claims proceedings.

In light of your continued non-compliance with the Protocol and your refusal to provide the basic documents requested, there is nothing further to discuss at the pre-action stage. Should your client commence proceedings, the claim will be defended, your conduct will be brought to the Court’s attention, and an order for costs will be sought.

For the avoidance of doubt as to my position, I refer you to the reply given in Arkell v Pressdram [1971].

Yours faithfully,

[Name]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks for the response. I had planned on replying but they actually issued the claim form from the county court only 7 days after emailing me.
https://flic.kr/p/2rM8JfN
I have since sent an acknowledgement of service online saying I intend to dispute the whole claim. Can you please advise how I best word my defense? Thank you

What’s the issue date of the claim? Allow 5 days for service and then count 28 days (plus any weekend/bank holiday days) and that is the deadline for submitting the defence.

Did you submit the AoS using MCOL?

Here is the standard advice on submitting the defence:

Until very recently, we never advised using the MCOL to submit a defence. However, due to recent systemic failures within the CNBC, we feel that it is safer to now submit a short defence using MCOL as it is instantly submitted and entered into the "system". Whilst it will deny the use of some formatting or inclusion of transcripts etc. these can always be included with the Witness Statement (WS) later, if it ever progresses that far.

You will need to copy and paste it into the defence text box on MCOL. It has been checked to make sure that it will fit into the 122 lines limit.

Quote
1. The Defendant denies the claim in its entirety. The Defendant asserts that there is no liability to the Claimant and that no debt is owed. The claim is without merit and does not adequately disclose any comprehensible cause of action.

2. There is a lack of precise detail in the Particulars of Claim (PoC) in respect of the factual and legal allegations made against the Defendant such that the PoC do not adequately comply with CPR 16.4.

3. The Defendant is unable to plead properly to the PoC because:

(a) The contract referred to is not detailed or attached to the PoC in accordance with PD 16, para 7.3(1);

(b) The PoC do not state the exact wording of the clause (or clauses) of the terms and conditions of the contract (or contracts) which is/are relied on;

(c) The PoC do not adequately set out the reason (or reasons) why the claimant asserts the defendant has breached the contract (or contracts);

(d) The PoC do not state with sufficient particularity exactly where the breach occurred, the exact time when the breach occurred and how long it is alleged that the vehicle was parked before the parking charge was allegedly incurred;

(e) The PoC do not state precisely how the sum claimed is calculated, including the basis for any statutory interest, damages, or other charges;

(f) The PoC do not state what proportion of the claim is the parking charge and what proportion is damages;

(g) The PoC do not provide clarity on whether the Defendant is sued as the driver or the keeper of the vehicle, as the claimant cannot plead alternative causes of action without specificity.

4. The Defendant submits that courts have previously struck out materially similar claims of their own initiative for failure to adequately comply with CPR 16.4, particularly where the Particulars of Claim failed to specify the contractual terms relied upon or explain the alleged breach with sufficient clarity.

5. In comparable cases involving modest sums, judges have found that requiring further case management steps would be disproportionate and contrary to the overriding objective. Accordingly, strike-out was deemed appropriate. The Defendant submits that the same reasoning applies in this case and invites the court to adopt a similar approach by striking out the claim due to the Claimant’s failure to adequately comply with CPR 16.4, rather than permitting an amendment. The Defendant proposes that the following Order be made:

Draft Order:

Of the Court's own initiative and upon reading the particulars of claim and the defence.

AND the court being of the view that the particulars of claim do not adequately comply with CPR 16.4(1)(a) because: (a) they do not set out the exact wording of the clause (or clauses) of the terms and conditions of the contract which is (or are) relied on; and (b) they do not adequately set out the reason (or reasons) why the claimant asserts that the defendant was in breach of contract.

AND the claimant could have complied with CPR 16.4(1)(a) had it served separate detailed particulars of claim, as it could have done pursuant to PD 7C, para 5.2, but chose not to do so.

AND upon the Court determining, having regard to the overriding objective (CPR 1.1), that it would be disproportionate to direct further pleadings or to allot any further share of the Court’s resources to this claim (for example by ordering further particulars of claim and a further defence, with consequent case management).

ORDER:

1. The claim is struck out.

2. Permission to either party to apply to set aside, vary or stay this order by application on notice, which must be filed at this Court not more than 7 days after service of this order, failing which no such application may be made.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain