Free Traffic Legal Advice

Hi all,

Received this PCN (front & back) from Parking eye a little while ago for an 'overstay' beyond 2 hours at an ASDA carpark. Bit of a delay with posting here due to being busy with the start of the summer but the dates of receipt for this were a bit awkward anyway - alleged overstay of was 02/07/26, issue date seems to be 06/07/26, date on the letter is 13/07/26 (note it might say 'reminder' but this is the first letter!) and I could have received it no earlier than 17th or 18th July as I found it on the mat on the 19th Sunday having been away from the 17th for a long weekend.

I can elaborate on circumstances but in general was a case of lots of back and forth between car and shop to get different bits I'd forgotten each time/queues etc. (various things we needed to go away at short notice etc.). Have some receipts on me (6 transactions) timed towards the back end of the window, card statement shows another 2 transactions but had binned those receipts by the time the PCN came through.

Have already contacted CEO@asda.com with a strongly worded email and PCN pictures/receipts but haven't heard back yet so will let know here if I do. Must have spent thousands if not tens of thousands of pounds with the store over the years..

Believe the 'discount' deadline was 19th (the day I found it!) so that has gone but the appeal deadline will be 10th/11th August so would appreciate your help in tackling this please/advice on next steps - appeal to ParkingEye/POPLA (if so what to say) or to ignore? And before anyone asks, happy to go all the way with this.

Thanks all.

Out of interest is there any other Asda store in Ashford?

Nope

Can anyone please provide me with any specific wording that I need to put in my appeal then?

No, use as-is, but you will need to submit a more detailed appeal to POPLA when this first appeal is rejected, so you need to understand things properly by then, do some research! Submitting anything you don't properly understand is a bad idea, and the purpose of this forum is to give you advice so that you can help yourself.

1. Your case is your responsibility - the purpose of this site is to offer advice. Advice is given by volunteers, who post in their spare time, when they can. We do not manage your case for you - you remain responsible for handling your case, meeting any deadlines, and ultimately making any decisions.

https://www.legislation.gov.uk/ukpga/2012/9/schedule/4 paragraph 9 will give you ammunition if they claim use of PoFA 2012; if they say they are pursuing the keeper on the "reasonable assumption" that they are the driver, that's also something that can be countered, and there are examples of cases on the forum.

Yes, they will say issued 6 July means posted 6 July means presumed delivered 8 July. Not the best avenue for an appeal. The legislation allows for a presumption of delivery so you would have to prove otherwise.

You could enter details and ask if it is still okay to appeal. Explain the thing with the dates.

Once they allow a late appeal you can send the stated text.