Author Topic: Overstay Horizon Parking Ltd/Quality Foods, Southall  (Read 3236 times)

0 Members and 73 Guests are viewing this topic.

Overstay Horizon Parking Ltd/Quality Foods, Southall
« on: »
Good day all,

Parking charge issued for 12 seconds late while leaving car park.
Now received Letter Before Claim.
Any and all advice appreciated.

Documents-
Quality foods/Horizon Parking album hosted in ImgBB
ImgBB · ibb.co


Location-
Find local businesses, view maps and get driving directions in Google Maps.
Find local businesses, view maps and get driving directions in Google Maps. · maps.app.goo.gl



Thank you

Share on Bluesky Share on Facebook


Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #1 on: »
Please take the time to provide good images on the PCN - both sides - redacting ONLY personal info.

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #2 on: »
Hope this is better?

Quality foods/Horizon Parking 1 album hosted in ImgBB
ImgBB · ibb.co

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #3 on: »
Hope this is better?

https://ibb.co/album/CJLnF8

No - appalling - one is at 90 degrees and we cannot see all the wording!

It is also a reminder notice when we need to see the original PCN.

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #4 on: »
Apologies

Please see

Quality foods/Horizon Parking 1 album hosted in ImgBB
ImgBB · ibb.co


Sorry,  I can't seem to find the Original PCN but will keep looking.

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #5 on: »
Hi all

Please can you let me know if anything else is needed?

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #6 on: »
Find local businesses, view maps and get driving directions in Google Maps.
Find local businesses, view maps and get driving directions in Google Maps. · google.com



Does the driver have any evidence of having paid the £2 parking fee?

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #7 on: »
Hi

There is attached transaction.


Quality Foods Parking Receipt album hosted in ImgBB
ImgBB · ibb.co



Thanks

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #8 on: »
ANPR shows entry at 15:45:19.365

The parking payment transaction time shows 15:49

ANPR shows exit at 16:45:31.751
(Not sure what the Decimal is about!)

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #9 on: »
Agreed.

Your confirmation of contract shows that you purchased 1 hours parking at 15.49.

This would take you to 16.49 - You left at 16.45 - Hard to see their reasoning unless it is purely a 'time on site' argument.

Please double check that the correct Reg was entered?

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #10 on: »
The machine has 'Predictive' text and as you type Registration number selects for you (if that makes sense?)
Also, no slip is printed by the parking machine, it's all online/automated.

NTK issue reason is - Failure to pay for full duration of stay.

ANPR captures on the way in but most likely is not/ can't assess how busy the parking is.
It may well take 5 to 10 minutes on a busy day/weekend to find a bay, then due to having to exit in to a main road,  there can be traffic build up leading out (as this exit ANPR pic shows a queue leaving).

Surely no Judge will entertain 11 seconds overstay as an ACTUAL overstay?

Sorry for the waffle, anything to do for me at this point please?

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #11 on: »
But it's not an overstay in this instance.

The BIGGEST single piece of evidence in this matter is your 'confirmation of contract' which demonstrates 1 hours parking being bought at 15.49 and specifies that your session will expire at 16.49.

A confirmation of contract is EXTREMELY powerful evidence in ANY contract dispute.

They will have next to no chance in court if it ever gets that far.

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #12 on: »
Reply to the LBC with the following;


To whom it may concern,

I can confirm that I have received your Letter Before Claim.

I am the Registered Keeper of the vehicle in question.

I refute that any charge is owed by myself to your parking operator client.

I would respectfully suggest that you ask your client to check their payment logs since full payment was made to cover my visit to the car park in question.

It appears very obvious that this PCN was issued in error without the correct checks being made.

It is alarming that my details were requested in the first instance since all keeper data requests from the DVLA require manual checking - in this instance the parking operator appears to show a total disregard for the correct process.

I also note that my details were then passed to a third party debt collector (yourselves) thus exaggerating the data breach.


I am happy that I have now clearly set out my legal position on this matter and I await confirmation from your client that the PCN has been cancelled - in the meantime, please remove my wrongly acquired keeper details from your system.


Best wishes,

xxxxxx xxxxxxxx
« Last Edit: March 11, 2026, 08:23:00 am by InterCity125 »

Re: Overstay Horizon Parking Ltd/Quality Foods, Southall
« Reply #13 on: »
Please see reply from Gladstone

VIA EMAIL ONLY

Our Reference:   

23 March 2026

Dear Mr

Request for Erasure of Personal Data

We refer to your request regarding a request for erasure of data.

Unfortunately, we cannot process your request because we can demonstrate legitimate grounds for the processing of your data, which override the interests, rights and freedoms of you as an individual.

That legitimate interest being that we are acting on behalf of our client Horizon Parking Limited for the recovery of monies relating to an unpaid Parking Charge(s), number(s) HP3705121.

To process your data is necessary and lawful, as it is required in furtherance of our clients instructions, and we act for them on their rights and obligations for the recovery of such monies.

If you have concerns over our clients processing of your data, you will need to raise the same to them directly as they are their own Data Controller under the General Data Protection Regulations with their own obligations.

Any insinuation this firm is acting in breach of its own obligations under the GDPR is refuted, as established above the processing of your data is done in accordance with the GDPR.

If you are not satisfied with our decision, you have a right to complain to the Supervisory Authority. At this stage you should contact the Information Commissioners Office (ICO);

Address;       Wycliffe House
Water Lane
Wilmslow
    SK9 5AF

Telephone Number    0303 123 1113

Please note that time limits may apply and so you should contact the ICO as soon as possible following our decision.

We must also confirm that you also have the right to a judicial remedy (ie claim compensation through the courts), if you remain unsatisfied with the outcome of a complaint to the Supervisory Authority and you believe there has been a breach of the General Data Protection Regulations 2018. The ICO cannot award compensation and so if you cannot reach an agreement on the amount of compensation where appropriate, you can apply to court.  You should seek independent advice at any stage that you feel it necessary.

We hope the above provides clarity to you with regards to our decision, but should you require any further information, or have any concerns, please do not hesitate to contact our Compliance Department;

DataProtectionOfficer@gladstonessolicitors.co.uk

Gladstones Solicitors Limited
Unit B
1st Floor
210 Cygnet Court
Centre Park
Warrington
WA1 1PP

Yours sincerely,


The Compliance Department
Gladstones Solicitors Limited