You will need to answer these questions before you get definitive advice on how to handle this.
1. Content of Representations• What exactly did you submit in your online and postal representations to G24?
• Did you include any narrative or explanation that might imply who was driving the vehicle?
• Were the receipts or supporting documents accompanied by any wording that could be interpreted as coming from the driver rather than the keeper?
2. Identification of Driver• At any point in your communications with G24, did you explicitly name or identify the driver?
• Did you use pronouns like “I” or “we” in a way that could suggest the keeper was also the driver?
• Have you ever confirmed or implied that the keeper was present at the location during the time of the alleged contravention?
3. Supporting Evidence• Are the receipts and other documents clearly attributable to the driver’s activity, without linking them to the keeper?
• Did you include any witness statements, store manager correspondence, or third-party verification that supports the driver’s presence and actions?
4. Timeline and Postal Issues• Can you confirm the exact dates you were overseas and when you returned?
• Who was monitoring your post during your absence, and how frequently?
• Did you retain proof of your signed-for postal submission to G24 (e.g. tracking number, delivery confirmation)?
5. Appeal Status• Did G24 ever acknowledge receipt of your appeal or complaint?
• Have they responded to any of your submissions prior to the most recent letter dated 22 July?
Once I have these answers, I can advise on what keeper rights you have, rebut any assumption of driver identity, if possible and demand procedural accountability.
