Author Topic: Napier Parking - Forgotten to change to personalised reg on permit - 7 PCNs received  (Read 6870 times)

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I have just sent them that, also I have just realised all PCNs that I have received were before 13 Oct 22:00 so I'm not quite sure what those were for. Also would it cause any problems when they erase my data as mentioned? I am not quite sure if they are going to cancel the permit and give me more parking charges, etc. Maybe I have misunderstood something.

Thanks a lot.

I have just realised all PCNs that I have received were before 13 Oct 22:00 so I'm not quite sure what those were for.

What do you mean you don't know what they were for? It will say on each PCN what it has been issued for.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I meant all PCNs I received were issued before that time so I'm not sure what we are expecting from the managing company.

Apologies, I have re read the PCNs and 2/7 of them were actually issued after 13/10. I will upload those and see if it may help.

It doesn't matter when they were issued if your tenancy agreement makes no mention of any parking restrictions or third party allowed to override your tenancy rights!
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain


Accordingly, please confirm within 14 days:
1. That you have instructed Napier to cancel all PCNs issued to my vehicle after 13 October 2025 @ 22:18;
Yes, I do understand all PCNs shall be cancelled so I was just wondering why were this specified to be after 13/10/2025 @ 22:18

And I uploaded the PCNs in the links below:

[REMOVED BY MODERATOR]

Should I also go take pics of the signs?
« Last Edit: October 29, 2025, 06:49:03 pm by DWMB2 »

That timestamp (13/10/2025 @ 22:18) was taken directly from the managing agent’s own email. They said:
The permit history shows a request to change your VRM from GD15UAV to G26XXX was made on 13/10/2025 @ 22:16. Upon approval, G26XXX was the assigned vehicle on the permit from 22:18”.

That means at 22:18 on 13 October 2025, your new registration was officially active on their permit system. So any PCNs issued after that time can’t be justified even under their own scheme — their system already recognised your updated vehicle. Referencing that timestamp pins their own evidence against them and narrows the demand to only those PCNs that are demonstrably invalid according to their records.

The primary position is that no PCNs should ever have been issued, because the tenancy doesn’t require a permit or submission to a third-party scheme. I used the 13/10/2025 @ 22:18 timestamp only as an alternative/fallback that weaponises their own records if they try to argue the portal terms.

You can correct this by sending the following to the managing agent:

Quote
Subject: Clarification and Correction – Cancellation of All PCNs

Dear [Name],

Further to my earlier email, please note the following correction and clarification.

My tenancy contains no requirement to display a permit or submit to any third-party enforcement scheme. Accordingly, no Parking Charge Notices should ever have been issued to me for using the resident-only gated parking provided with my tenancy. My demand is for the cancellation of all PCNs issued to my vehicle(s), past and present, with written confirmation.

For the avoidance of doubt, any reference to 13 October 2025 at 22:18 was advanced only in the alternative and does not concede that a permit is required or that any PCN prior to that time was valid. Even on your own case, any PCNs after that timestamp are facially invalid by your records; however, my primary position remains that none of the PCNs are lawful.

Please confirm within 14 days that:
1. You have instructed Napier to cancel all PCNs issued to my vehicle(s) and to erase my personal data from their systems; and
2. You will not make my contractual parking rights conditional on any third-party enforcement scheme.

This remains a formal complaint. I expect a formal written response addressing each point.

Yours faithfully,

[Name]
[Tenancy ref / VRM(s)]
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

No problem, have just sent this to them and now I guess I would just wait.

Many thanks again for your very timely and helpful replies.

@b789

Just some expression about my personal opinions after reading some of the other posts:

I have seen you mention (in other posts) that they must use 1st class delivery and I am quite sure they have not done so since the first one I got was issued 7/10/2025 and I received on the 13th, which is the point that I have realised that I'm probably going to receive up to 10 of them since they would give me one every day.

Would it be helpful to also mention these? If so, to whom?

Unless the envelopes the NtKs arrived in are franked with a date, then the only way they can evidence posting is by some form of proof of posting through their bulk mailing agent. However, all they will be able to produce is a hybrid email which will only evidence that the notice was sent to their bulk mailing agent, not when it was actually posted or entered into the postal system. Also, their hybrid email will show a 2-3 day delivery service, which reputes the 2 working day service deemed if using first class mail.

For now, the ball is in the mnagement company's court. Lets see their response.
« Last Edit: October 21, 2025, 09:13:37 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

So I have received autoreplies saying the manager (of management co.) who responded to the previous message is on leave. So I assume they might delay replying me.

Meanwhile, should I follow their instructions
Quote
For me to look further into the Reason for Issue of any PCN’s issued to G23XXX after the vehicle change application was approved on 13/10/25 @ 22:18, please provide a clear copy of each notice showing the Date & Time of the incident, the VRM and the Reason for Issue.
and send them the PCNs after 13/10/2025? Or should I just throw all at them. Or I should just wait and send them nothing?

Thanks for responding.

Don’t wait, and don’t limit yourself to post-13/10. Send everything, but it needs to be structured so you don’t concede anything.

Reply to the email and attach copies of all the PCNs (both before and after 13/10/2025 22:18). Include a short schedule in the email body splitting them into two groups:
Group A – Primary position (all PCNs unlawful): list all PCNs with date/time/VRM/reason.
Group B – In the alternative (their own records): highlight those after 13/10/2025 22:18 which are facially invalid even on their case.

Use something like the following in the response:

Quote
Please find attached clear copies of all PCNs issued to my vehicle(s). This is provided without admission and under protest to assist your investigation.

The primary position is that my tenancy contains no permit requirement and no authority for third-party enforcement; therefore no PCN should ever have been issued. In the alternative, by your own records my VRM was updated at 22:18 on 13/10/2025; any PCN after that timestamp is facially invalid even on your case.

This remains a formal complaint. Please acknowledge receipt and confirm that the 14-day response period continues to run notwithstanding staff leave.

This should prevent them later claiming they couldn’t investigate due to missing documents. It preserves your absolute position (no PCNs at all) while also giving a belt-and-braces complaint for the post-22:18 tickets. It also keeps the 14-day clock ticking despite the manager being on leave.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks, have just done that.

Little update:

No response from estate management, however, received rejections for appeals and offered my a lower rate from Napiers:

Quote
Re: Parking Charge Number WL9551849 (Vehicle VRM: G26XXX)
Site: Beaufort Park
Issue date: 15/10/2025
Contravention Date and Time: 13/10/2025 at 15:34:22
Thank you for your appeal received on 18/10/2025 regarding the above detailed Parking Charge.
We have reviewed the case and considered the comments that you have made, together with the evidence that
we are holding. Our records show that the notice was correctly issued as your vehicle was parked in breach of the
clearly displayed Terms and Conditions of Parking.
It is the drivers responsibility to ensure they have allocated the correct VRM to their permit when making use of the
parking area. Your vehicle did not have a valid permit at the time of the contravention due to your permit being
registered to the incorrect VRM.
We are therefore unable to cancel the Charge as it was issued correctly, however In accordance with the Private
Parking Single Code of Practice, we would like to offer you a reduced settlement rate. Your options now are as
follows;
- Pay the Parking Charge at the rate of £20.00 by 10/11/2025. We must advise you that once this settlement rate
passes it may not be offered again or further extended. If 14 days passes the full amount of £100.00 is payable by
24/11/2025. Payment options are contained later in this document.
You have now reached the end of our internal appeals procedure.
PLEASE DO NOT PAY THE CHARGE IF YOU WISH TO APPEAL FURTHER. PAYMENTS ARE ACCEPTED IN
FULL AND FINAL SETTLEMENT.

- Make an appeal to the IAS - The Independent Appeals Service (www.theIAS.org) provides an Alternative
Dispute Resolution scheme for disputes of this type. As you have complied with our internal appeals
procedure you may use, and we will engage with, the IAS Standard Appeals Service providing you lodge
an appeal to them within 28 days of this rejection.
PLEASE NOTE that if you wish to appeal to the IAS, you will lose the right to pay the charge at the
discounted settlement rate (if a discounted settlement rate has been re-offered), and should your appeal
be rejected by the IAS you will be required to pay the FULL charge.
PAYMENT OPTIONS:
- Please call 0845 452 45 37 and follow the instructions given (Calls are chargeable at the standard local rate plus
your network providers charge. Please note your mobile network provider may charge more than landline
Companies).
- Payments can also be made online by visiting www.napierparking.co.uk.
- Postal payments to: Napier Parking Ltd, Atterbury Lakes, Fairbourne Drive, Atterbury, Milton Keynes, MK10
9RG. Please ensure you write your Parking Charge number and vehicle registration number clearly on the
reverse. Please do not send cash through the post. If you are using the postal service to send payments we would
advise that you send the payment by a recorded/registered form of mail to ensure delivery.
In accordance with our Terms and Conditions, non-payment will result in additional charges/costs. An amount of
up to £70 may be added to the value of the Charge should this not be settled within the period stipulated. Payment
of this Charge may be pursued by Napier Parking through legal means, including the courts, which may result in
you incurring additional costs if unpaid.
Yours sincerely,
Appeals Department
Napier Parking Ltd.

Any advice on what to do next?

Many thanks.

Received 7 of these so they are offering £140 in total.

Based on what I have learned on this forum just trying to scam me to pay.

Just wondering how long the timeline would be, for the procedure overdue - debt collection - county court. Since I might be moving home in a few months and don't want to miss posts that leads to a CCJ, etc.