I apologise that all the information I have here is second-hand, but I'm hoping someone can advise on how to proceed.
We have a relative in her late 80s who has received a number of aggressive 'pay now' type text messages from Moorside Legal (on behalf of Trace Debt Recovery, we think). She has rung Moorside, ascertained that it concerns a debt of £170, and that the name of the person owing the debt is not her. The Moorside representative apparently said that they would update the phone number in the records, but our relative has since had a 'Final Warning' text message and on trying to talk to Moorside again this morning they apparently put the phone down on her.
We have no *actual* information about this debt. We have a reference number, but there has been no communication that we're aware of that wasn't a phone call or a text (so nothing in writing). We don't know what the debt is for (although I assume it's a parking charge based on googling Moorside), if there's a car registration involved, who they're actually trying to contact (she said she was told a name, but it didn't mean anything to her and she can't remember what it was), etc. etc.
My assumption is that Moorside have identified an individual for the debt, but have somehow found the wrong phone number (or mistyped it). Our relative is extremely concerned and upset about it all, worrying that bailiffs are going to turn up at the door any second. [Personally I'm in two minds about that - I *assume* that Moorside have a name and address and as there has been no written correspondence then it's not our relative's and any proceedings will go to the whatever name/address Moorside have. But maybe Moorside only have a phone number and as they've had contact they'll track down a name and address from that?] Or I could be completely wrong!
It occurs to me that there might be some GDPR accuracy issue with Moorside contacting an incorrect number now they've been notified that it's wrong? Is that a possible approach?
It's unfortunate that we live a long way from this relative so we can't easily visit to have a 'joint' call with Moorside. And I assume they'd hang up on me (with some justification) if I tried to call them about it directly. So what do we do? All advice gratefully received!