3. Horizon Parking
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Horizon Parking
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Hi all,

I received the attached parking charge, i wasn't driving it at the time, i appealed by sending the following:

"I am appealing as the keeper and ONLY Schedule 4 of The Protection Of Freedoms Act 2012 can cause a keeper appellant to be deemed to be the liable party. You have failed to comply with the requirements of Schedule 4 of The Protection Of Freedoms Act 2012 namely, but not limited to, failing to give notice of keeper liability as prescribed by section 9 (2) (f) of the Act. You cannot, therefore, transfer liability for the alleged charge from the driver at the time to me, the keeper.

There is no legal requirement to name the driver at the time and I will not be doing so."

They have replied with the below:

Thank you for your recent correspondence concerning the above referenced Parking Charge.

 

 Review of your Appeal

 

 The Parking Charge was issued lawfully and in full and proper accordance with the Private Parking Sector Single Code of Practice issued by the British Parking Association (the ‘BPA’).

 

There are signs located at the entrance to, and within the car park that state the terms and conditions that apply when parking.

 

One of the terms and conditions is that vehicles must not exceed the maximum stay period allowed. As this vehicle was found to be parked longer than the maximum period allowed, a Parking Charge was correctly issued.

 

The signs throughout the car park are clear and comply fully with the BPA’s prescribed rules and regulations.  When parking on private land, it is the driver’s responsibility to ensure they adhere to the terms and conditions of the car park concerned.

 

As we have not been provided with the name and a serviceable address for the driver/hirer, under Schedule 4 of the Protection of Freedoms Act 2012, we do have the right, subject to meeting the requirements of the Act, to recover from the Registered Keeper the amount that remains outstanding. We have obtained the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this charge.

 

Thank you for sharing your updated postal address. We have now updated our records, so any future correspondence regarding this Parking Charge will be sent to this address.

 

We obtain all Driver / Keeper details under the reasonable cause criteria of perusing a Parking Charge. It is the registered keepers responsibility to keep the details held by DVLA in relation to their vehicle by ensuring that their V5 logbook show their current, correct address. If you would like any future amendments made we would advise to get this updated directly with the DVLA.

 

If parking cannot be made without breaching the terms and conditions of the car park, alternative parking arrangements must be sought or motorists will be issued with a Parking Charge as per the car park terms stated on the signage on site.

 

Given the above, and whilst we have considered your representations carefully, on this occasion your appeal has been rejected.

 

The Charge Amount and Methods of Payment

 

In good faith, Horizon will hold the charge at the current amount of £40.00  for a further 14 days from the date of this correspondence to allow you further time to pay.


Payment of the outstanding charge can be made using our 24-hour payment line: 020 8106 0789 or online at https://horizonparking.co.uk/pay-parking-charge-notice/

 

Alternatively, payment can be made via cheque made payable to Horizon Parking Ltd and posted to Horizon Parking Ltd, Finitor House, 2 Hanbury Road Chelmsford, Essex CM1 3AE

 

Additional Types of Appeal

 

If you have no evidence that you wish to submit to us then you have now reached the end of our appeals procedure.  Although we have rejected your appeal, the Parking On Private Land Appeals (POPLA) provides an independent appeals service. To use this service, you must appeal to POPLA within 28 days of the date of this correspondence.

 

For full instructions of how to appeal to POPLA, please visit their website at www.popla.co.uk. If you would rather progress this matter by post, please contact our Appeals Office and we will send you the necessary paperwork.

 

Your POPLA reference number is XXXXXXXXXXXX

 

Please be advised that if you elect  for independent arbitration of your case, you will be required  to pay the charge at the full amount and as such will no longer qualify for payment at the reduced rate. Please also be advised that POPLA will not accept an appeal where payment is made against the Parking Charge in question.

 

We are required by law  to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal;  however ,  Horizon has not chosen to participate in their alternative dispute resolution service.  As such, should you wish to appeal then you must do so to POPLA as explained above.

 

Yours sincerely,




Can you let me know what i can do next to challenge this?

Many Thanks
« Last Edit: August 27, 2025, 05:05:50 pm by Postcredmarsh »
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Re: Horizon Parking
« Reply #1 on: »
Welcome to FTLA.

You have obscured slightly too much information for us to be able to properly advise you. Please show us both pages of the Notice to Keeper, and leave all dates and times showing.

I recommend reading READ THIS FIRST - Private Parking Charges Forum guide and providing as much of the information it asks for as you are able to.
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Re: Horizon Parking
« Reply #2 on: »
Thanks, i've updated the attachments
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Re: Horizon Parking
« Reply #3 on: »
Just to clarify, this is all you have received, and the back page of "2 of 2.jpg" is entirely blank? This would be incredibly unusual, as the back usually contains further information such as how to appeal. If it is not blank, we need to see it.
« Last Edit: August 27, 2025, 05:32:11 pm by DWMB2 »
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Re: Horizon Parking
« Reply #4 on: »
I've uploaded the 3rd page now, thanks.
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Re: Horizon Parking
« Reply #5 on: »
Thanks.

Your initial appeal was made on the basis that Horizon had failed to give notice of keeper liability as prescribed by section 9(2)(f) of PoFA, but looking at their notice, they have done - the back page that you have now uploaded would seem to give notice in the prescribed way. As far as I can see, the notice is PoFA compliant, so they are able to recover any due charges from you as the registered keeper.

So, for you to challenge it, we will need to look at other angles. Assuming the driver was a genuine Tesco customer, and not simply trying to use their land for some free parking, you could speak to the management of the store (ideally providing a receipt from the driver's visit) and ask them to cancel the charge. If you can acquire photos of the signage, it would also be useful to see this, to see if it provides any useful avenues of challenge.
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  3. Horizon Parking