We received a rejection letter to our appeal and they provided a POPLA reference. Here is what they said:
Dear Mr ,
Thank you for your recent communication concerning parking charge reference 3087153261105.
We have carefully considered your appeal based on the information provided and the evidence supporting the parking charge. In this instance having
completed our assessment, we consider the parking charge to have been correctly issued, as the occupant left site whilst the vehicle remained parked on
site
Our appeals process is now concluded, you may now choose one of the following options:
1) Pay the parking charge detailed above at the rate of £60.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR PAYMENT OPTIONS AND
ADDRESS DETAILS.
2) Make an appeal to the independent adjudicator POPLA (Parking on Private Land Appeals) using the verification code provided above. Please note that if
you wish to appeal to POPLA, you will lose the right to pay the discounted rate of £60.00 even if you are within the timeframe, and should POPLA reject
your appeal you will be required to pay the full amount of £100.00. If you opt to pay the parking charge you will be unable to appeal with POPLA. Appeals
to POPLA must be made within twenty-eight days from the date of this letter. To appeal with POPLA, please visit
www.popla.co.uk. If you are unable to
access the internet, you may appeal by post – this must be done using a POPLA postal form which may be obtained by contacting POPLA by phone (0330
159 6126) or post (PO Box 1270, Warrington, WA4 9RL).
By law we are also required to inform you that Ombudsman Services (
www.ombudsman-services.org/) provides an alternative dispute resolution service
that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such
should you wish to appeal then you must do so to POPLA, as explained above.
3) If you choose to do nothing, the parking charge will automatically increase after thirty-five days from the date of this letter and the matter will be passed
to our debt resolution partner, at which point you will be liable to pay an additional charge of £70, in accordance with the terms and conditions of parking.
Further charges will be claimed if court action is taken against you, any unpaid court judgement may adversely affect your credit rating.
Yours sincerely,
Appeals Department
UK Parking Control Limited
