3. ‘Major Keying Error’ ticket and car ownership
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‘Major Keying Error’ ticket and car ownership
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When paying for parking I chose the wrong number plate of a list on my app ‘paybyphone’ - in the confirm screen I hadn’t seen that it had flipped to the top selected number plate.

This isn’t a car I own, it was either a friends car or a hire car. I appealing the ticket and provided evidence that I had paid for the correct amount of time, and explained the situation. The parking company ‘GXS’ seemingly agreed with my appeal in that they could see that parking had been paid for the wrong number plate,  and offered to reduce the charge to £20 should I provide a V5 confirming I own the car I have paid for
In error. I’m unable to provide because I don’t own the other car.

I was also able to demonstrate the number plate paid for my is not in use. So it’s highly unlikely the same car happened to be parked on the same day!

I understand that this is a major keying error, and therefore they should offer £20 for 14 days. I am now appealing through the IAS. My question is -

With these errors do you have to provide follow up information for the car you paid for in error or should it be enough that I can demonstrate how the keying error happened (both cars listed on my account)?

The appeal initially was approved for £20 suggesting they agree it was an error rather than a flat out refusal. Is this likely to help with the appeal through the IAS?


I have looked at section 17 of the code of practice and can’t find anything more specific.

Thanks
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Re: ‘Major Keying Error’ ticket and car ownership
« Reply #1 on: »
Let's first clarify who received what and who threw someone else under the proverbial bus.

You say you were driving a vehicle that you were not the registered keeper of. Was the Parking Charge Notice (PCN) for the alleged contravention issued as a Notice to Driver (NtD) affixed to the windscreen or was it a postal Notice to Keeper (NtK) sent to the registered keeper?

If it was an NtK, then how did you appeal it is it was not in your name? Did the Keeper nominate you as the driver and then they sent a new PCN in your name?

You have not show us the PCN as that will reveal any legal or technical flaws that can be used against the operator. Please show it.

The operator’s request for a V5C as proof of ownership is not just irrelevant—it’s explicitly contradicted by the document itself. Check your own V5C... the V5C states in bold: “This document is not proof of ownership”. So their demand is not only procedurally flawed, it’s factually incoherent. They’re using a document to prove something it explicitly disclaims.

The relevant section of the PPSCoP you need to refer to is Annex F.3 which deals with keying errors. Any evidence should be a screen shot of the app with the relevant VRM showing. Nowhere does the PPSCoP require the driver to be the 'owner' one the vehicle. There is no such thing as a register of vehicle owners.

Send a formal complaint to the operator about this and demand that they reinstate the £20 offer.

The IAS appeal is not going to succeed and we only recommend appealing to the IAS in order to frustrate the operator because it costs them to use the service unless they concede the appeal.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
Re: ‘Major Keying Error’ ticket and car ownership
« Reply #2 on: »
Apologies I think I’ve lead you astray.

I am the registered keeper for the vehicle that recieved the ticket. I was not the driver, this was my partner - we share finances and were together, so practically this is one in the same.

The car they are demanding the V5 for is the number plate which I mistakenly used when paying for parking. They have requested this as ‘evidence’ - but I do not own this car nor was it parked. In error, I selected this number plate instead of my own.

I have already registered a formal complaint and has no response.
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Re: ‘Major Keying Error’ ticket and car ownership
« Reply #3 on: »
Even so, you are unable to provide a copy of the V5C because you don't own the vehicle and the V5C is not evidence of ownership anyway. The only evidence you may need to provide is a screenshot of the app you used with the relevant registration showing.
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Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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  3. ‘Major Keying Error’ ticket and car ownership