Free Traffic Legal Advice

Thank you.

I emailed yesterday with your draft, with some slight amendments:

Dear Tonisha,

Thank you for your email.

You state that you “reached out” with alternative arrangements. I must rebut that assertion. I have received no such communication, whether by email or post.

Furthermore, the new date of 01/10/2025 was imposed without consideration for the information I already provided on my N180 Directions Questionnaire. It is not reasonable to disregard this information.

For clarity, my position remains that this claim is entirely without merit. My settlement position is £0, and therefore the utility of mediation is extremely limited. In truth, the whole exercise risks being a waste of everyone’s time and resources. A more proportionate use of court resources may be to dispense with mediation altogether and allow the claim to proceed to allocation.

Nevertheless, if mediation is insisted upon, I am prepared to engage provided it is conducted in an accessible format with a BSL interpreter present and scheduled at a mutually convenient date.
To be clear, this means a face to face BSL interpreter. VRI in this situation isn't suitable, for various well documented reasons, but also due to my ongoing issues with my hands clear communication via sign is less possible and requires the interpreter to be able to understand deaf speech, which is acutely difficult via VRI.

Please confirm that my requirements are properly recorded on the file so that further avoidable errors do not occur.

Kind regards
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Received email this morning saying it's been cancelled:

Mediation Cancelled
Claim number: *****

Parties: UK PARKING CONTROL LIMITED v ******

Mediation: between 13:30 and 16:30

Date: 01/10/2025

Please note that the mediation appointment in the above matter has been cancelled as one or the other party is unable to meet the criteria for mediation. We are unable to provide any further information at this stage so please continue to follow any instructions issued by the court.

If not already done so. the claim will now be transferred out of our business centre to a court where standard directions will be given and you will be notified in writing of the next stages to follow. It is important that both parties follow these instructions and adhere to the timetable set down by the Court. Further information can be found at; Make a court claim for money: What a court claim is - GOV.UK (www.gov.uk)

If you require any further information about the next steps, please contact the home court. You can use the link below to find the contact details.

https://www.gov.uk/find-court-tribunal

Civil National Business Centre | HMCTS | St Katharine's House 21-27 St Katharine's Street | Northampton | NN1 2LH Phone: 0300 123 4593 Email: scmreferrals@justice.gov.uk

Didn't have a clue what it was about so called them and gave them the email ref number. They said it was in reference to parking and they tried to get me to confirm reg number saying that they take data protections VERY VERY seriously, and as I have more than 1 vehicle, I gave the 1st 2 characters of the vehicle I didn't think it would be and they confirmed it wasn't that.
I said that it told me all I needed to know and unless there was a court order we had nothing to discuss..and he kept interrupting by unprofessionally forced laughing saying that "their clients ZZPS" is very litiguous and always will sue and they will issue me with a CCJ. I told them that only the court could issue a CCJ, and by all means, take me to court, again with the laughing and "ahhh entitlement, thank you so much for that today ma'am (more laughing) I love it when people try to tell me my job, love.....we'll continue to progress and will be adding more charges"

I just ended the call at that point. The complete unprofessionalism assured me that I had nothing to worry about. Prior to getting this email, I had been getting emails from ZZPS, which I had been ignoring, so this was a progression from this.

In an earlier post, you said that you rang the Debt Collectors and spoke to them, so, with respect, why are you now unable to take a telephone mediation?

Quote from: Endorfin on February 18, 2025, 11:14:46 am

Didn't have a clue what it was about so called them and gave them the email ref number. They said it was in reference to parking and they tried to get me to confirm reg number saying that they take data protections VERY VERY seriously, and as I have more than 1 vehicle, I gave the 1st 2 characters of the vehicle I didn't think it would be and they confirmed it wasn't that.
I said that it told me all I needed to know and unless there was a court order we had nothing to discuss..and he kept interrupting by unprofessionally forced laughing saying that "their clients ZZPS" is very litiguous and always will sue and they will issue me with a CCJ. I told them that only the court could issue a CCJ, and by all means, take me to court, again with the laughing and "ahhh entitlement, thank you so much for that today ma'am (more laughing) I love it when people try to tell me my job, love.....we'll continue to progress and will be adding more charges"

I just ended the call at that point. The complete unprofessionalism assured me that I had nothing to worry about. Prior to getting this email, I had been getting emails from ZZPS, which I had been ignoring, so this was a progression from this.

In an earlier post, you said that you rang the Debt Collectors and spoke to them, so, with respect, why are you now unable to take a telephone mediation?

I called via text relay, where an operator will speak what I type and types what the called party says.

It involves using an app called Relay UK which is  dreadfully designed and horrible to use.
Aside from that, the process of my typing what I want to say, while the called party (who 90% of time isn't patient enough to wait for me to finish before interrupting) stands by for the operator to relay it to them, then takes their response and types it to me.

Some deaf people have clearer speech than I so they have the option of speaking, while the operator types their replies.

It's something I'll only use when I've no other option (emails, texts being ignored etc)

In answer to your question, yes technically, I can receive calls as well but apart from the issues stated above, it involves dialling a prefix first, and for many govt departments this prefix gets blocked. In this case, it would have meant a 3 way mediation became a 4 way mediation and very confusing.

You can try putting it to the test yourself, download the Relay UK app, and try using it to call a friend, and receive a call as well, and report back here. It's free to use, apart from the cost of the calls.

Often companies and organisations, and indeed individuals forget that when the Equality Act mentions an obligation to make reasonable adjustments, it means for the disabled person, not vice versa.

It just confirms that the claim is now being transferred back to the CNBC where they will probably transfer it to your local county court where they will have to deal with your claim going forwards.

You will next receive 'directions' from a procedural judge at your local court which will include how they intend to deal with the claim should a hearing be required to handle your disability. I can assure you that it will never get as far as a hearing as this will either be struck out or discontinued before it ever gets that far. In the vast majority of these cases, the claim is discontinued just before DCB Legal have to pay the £27 trial fee, which is around a month before any hearing date.

Yes. Wait for the directions from a judge at your local court with deadlines.

I'm a little confused here.

Received an email from the NorthHampshireCivil@justice.gov.uk email address but written by someone in my local court.

Confirming interpreter for hearing on 15th December but I've not received any correspondence about a hearing for 15th December. It's the 1st I've heard.

========
Subject: (*case ref*)- Reasonable Adjustments for hearing on 15th December 2025 at ***** Justice Centre

Dear Sir,

I am writing to you to confirm that a BSL interpreter has been booked to attend the hearing with you following the information you have provided in your Directions Questionnaire. 

The information in your forms suggests that you may require a disabled parking space on the day of your hearing at Aldershot Justice Centre. For this to be secured, please could you provide the following details:

Car registration number
Make & Model of the car
 
I can also confirm that we have both an external and internal lift.

If there is any further assistance that the Court can provide, please contact prior to your hearing.

Regards,

Mrs **** ****

Team Leader
***** (my local court) Justice Centre | HMCTS

Web: www.gov.uk/hmcts

As of the 5 August 2024 All Civil & Family Calls are now dealt with by the National Service Centre Number 0300 123 5577

Working Pattern: Term Time Only
I work flexibly and emailing late in the day suits me, however I respect your working hours and don’t expect a response outside of them.
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Does that mean the PPC have decided to go ahead with a hearing?

If I reply to the email will it get to this person at my local court or go to Northampton?