Author Topic: HX Car Park Management, Willow Brook Centre in Bradley Stoke, overstay in 10 minute spot  (Read 6469 times)

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So, on Thursday 18th September, you call the court and check whether the trial fee has been paid. Put it in your diary.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks.  It would be good to have a Witness Statement ready before the though so that I am not rushing to create one in the last few days before the deadline.  Would you or someone else here have time to look at mine and advise if it is any good / could be improved please?

There is absolutely no point in preparing a WS before you have seen the claimants WS. Your defence is solely based on their technical failures. Once you have sight of their WS, you can then rebut their points. Your defence is going to depend on the preliminary matter that the PoC do not comply with CPR 16.4(1)(a).

You can prepare whatever you like but it will not matter until you see their WS first. It really won't matter if your WS is a day or so late. All the judge will care that there is a WS when the hearing takes place.

Gladstones WS will be a rubbish template made by a paralegal with no direct knowledge and is simply hearsay. That will be pointed out in your WS. I really won't have time to look at anything until you have shown us their WS.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

There is absolutely no point in preparing a WS before you have seen the claimants WS. Your defence is solely based on their technical failures. Once you have sight of their WS, you can then rebut their points. Your defence is going to depend on the preliminary matter that the PoC do not comply with CPR 16.4(1)(a).

You can prepare whatever you like but it will not matter until you see their WS first. It really won't matter if your WS is a day or so late. All the judge will care that there is a WS when the hearing takes place.

Gladstones WS will be a rubbish template made by a paralegal with no direct knowledge and is simply hearsay. That will be pointed out in your WS. I really won't have time to look at anything until you have shown us their WS.

Fair enough, I've diarised the date, thanks very much for your help and I'll post back here again in September when we see what happens
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Gladstones WS will be a rubbish template made by a paralegal with no direct knowledge and is simply hearsay. That will be pointed out in your WS. I really won't have time to look at anything until you have shown us their WS.

Hi again, I have recieved witness statement from the Claimant, link below.
https://www.dropbox.com/scl/fi/axjun50l5xwqabken106x/WITNESS-STATEMENT-CLAIMANT.pdf?rlkey=wy8lmbi8uiy6hijfnf8msdfaq&st=sgryrlh8&dl=0

I have some observations:

- the cover letter says that the claimant will not be attending the court hearing.  Will Gladstones turn up or will no-one from the Claimant's side turn up, any idea?  Does this suggest that they are going to wait until the last minute and then discontinue?

- The 'defence' section of this witness statement claims they were not served with my Defence.  They were, as was the court.

- Exhibit GS2, the small print at the bottom is ilegible.

- Exhibit GS3 shows that there are no terms and conditions signs where these 10 minute bays are.  These bays are directly outside the front of the shops, along the red perimeter line near the location arrows for Iceland, Boots etc.  The closest ones are on the opposite side of the road, where they cannot be read by a driver parking in the 10 minute bays and also appearing very much like they apply to the main car park and not the bays.  This is further evidenced in the photos in Exhibit GS4, where they fail to provide a single photo where a terms and conditions sign even appears to apply to the bays where the grey vehicle is parked, let alone actually be legible by the driver of it.  Furthermore the terms and conditions signs shown in Exhibit GS4 are completely different to those shown in Exhibit GS3 and are not legible so there is no evidence of the terms and conditions that were perportedly in force at the time the grey car was parked.

- In Exhibit GS3, they include a photo of a completely different car (white), parked in a "10 minute waiting bay" but the signing stating that it is such is facing away from the car so how can the driver read that?  The terms and conditions signs reference "loading bays".  Nowhere in Exhibit GS4 is there a photo showing that the grey vehicle is parked in a "10 minute waiting bay" or a "loading bay" so how can any terms and conditions relating to either of those things apply to the grey vehicle?  The photo of the white car is not dated, that "10 minute waiting" sign may not have been there when the grey car was parked there.

I have had a Quick Look at their bundle but I am not going to provide any advice until you resubmit for review with ALL dates and times unredacted. That includes ALL timestamps too.

Also, please try and resubmit their landowner contract in focus.

This is very easily rebutted. Their WS is written by a person with no involvement and is not written inthe first person. As they will not be in attendance, their statement should be disregarded by the court.

Don’t assume just because they say they will not be in attendance there will not be a ‘hired gun’ local advocate.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I have had a Quick Look at their bundle but I am not going to provide any advice until you resubmit for review with ALL dates and times unredacted. That includes ALL timestamps too.

Also, please try and resubmit their landowner contract in focus.

https://www.dropbox.com/scl/fi/nur4mycwydlrghjdia8ji/Witness-statement-Claimant.pdf?rlkey=hzfmndd1n9jfz9hllvy33rpqw&st=7bkya0ad&dl=0

Here is the improved and unredacted version as requested.

Knowing how most District Judges want a quiet life and have very little time to study the case before them in these 'small claims', you need to understand how their day will progress.

The case bundle will have the N180, the N1SDT claim form and the defence at the top. The judge will lead the PoC from the N1SDT and the defence. As long as the defence is short, as ours is, the judge will then make a decision whether they need to look further into the Witness Statements.

A District Judge will not want to have to wade through a WS the likes of that submitted by the incompetents at Gladstones in this case. It is full of waffle and hearsay. It is difficult to get to the point and, in this case, tries to introduce a cause of action that was not pleaded when the claim was made.

So, I suggest a short WS from you that highlights the unreasonable behaviour of the claimant and their legal representative. A quick scan of your short WS should please the judge who is looking for the easy life and wants to dispense justice rapidly and efficiently.

This is the WS I propose:

Quote
IN THE COUNTY COURT AT BRISTOL
Claim No: M4GF9310

BETWEEN:

HX Car Park Management Ltd

Claimant

- and -

George Linnane


Defendant



WITNESS STATEMENT

1. I, George Linnane, am the Defendant. I make this witness statement to supplement my Defence and it is from my own knowledge unless otherwise stated. The Particulars of Claim plead no cause of action: they identify no legal basis (contract, trespass or otherwise), no contractual term alleged to be incorporated, and no facts said to amount to breach. That is non-compliance with CPR 16.4(1)(a) and PD16. On the pleaded case there is nothing to answer. The proper order is strike-out or dismissal under CPR 3.4(2)(a).

2. The claimant seeks to advance a cause of action for the first time in its witness statement (WS), including the narrative of a “loading bay for 17 minutes” breach and reliance on “acceptance by conduct” and PoFA keeper liability (Claimant’s WS pp.5–6, e.g. “Exhibit GS4”; PoFA discussion at p.6). A witness statement is not a pleading and cannot amend or cure defective PoC without permission. I ask the Court to disregard all new allegations and legal routes not pleaded in the PoC.

3. I rely on the persuasive County Court appeal authorities of Civil Enforcement Ltd v Chan and CPMS v Akande (filed with my Defence). Both confirm that bare, template particulars which fail to plead a cause of action do not satisfy CPR 16.4 and are liable to strike-out; a defendant is not required to guess at an unparticularised case.

4. Those authorities also confirm that a claimant cannot cure defective particulars by introducing factual and legal detail for the first time in a witness statement. The Court should confine itself to the pleaded case and disregard any new allegations advanced at WS stage.

5. My Defence explained that it was impossible to respond to an unparticularised and embarrassing claim and invited strike-out for non-compliance with CPR 16.4(1)(a). The Civil National Business Centre (CNBC) confirmed my Defence was received and served on the claimant’s representative. Any suggestion in the WS that the claimant lacked sight of my Defence is denied. If service were genuinely in doubt, it should have been raised promptly with the Court and remedied well before WS stage; it is not an excuse to proceed on defective PoC or to try to cure them by statement.

6. The WS is authored by a paralegal employed by the claimant’s solicitors who says she acts under supervision (Claimant’s WS p.2, “Introduction”). She is not a witness of fact to the alleged event, the signage at the material time, or any landowner authority. The statement is lawyer-compiled hearsay and is not consistently in the first person or source-referenced. It attracts limited weight (PD32; Civil Evidence Act 1995, s.4). The claimant has also indicated it will not attend, so the evidence cannot be tested by cross-examination, which further reduces weight.

7. Standing is not proven. Although the WS asserts authority in “The Claimant’s Authority To Issue Parking Charges” (Claimant’s WS p.3), the exhibited landholder agreement is materially redacted such that parties, signatories, dates, scope (including any right to litigate) and site extent cannot be verified. The burden to prove locus remains unmet.

8. Contract by notice is not established. The signage relied upon in the bundle is small, dense and the charge is buried in fine print; it was not fairly or prominently brought to a driver’s attention. ParkingEye v Beavis is distinguishable on its facts; onerous terms require special notice (Spurling v Bradshaw “red-hand rule”; Interfoto v Stiletto). The Consumer Rights Act 2015 requires transparency and prominence; any non-transparent financial sanction is unfair and to be read against the trader.

9. Keeper liability is not made out. The WS now relies on PoFA Schedule 4 (Claimant’s WS p.6), but strict statutory compliance (including a specified period of parking and prescribed wording/timings and creditor identification) is required and is not proven. Absent compliance, the claimant must prove the driver; it has not done so.

10. I ask the Court to refuse any attempt to amend the PoC at the hearing or to rely on the WS to cure them. If, contrary to that submission, amendment were to be allowed, I ask that the hearing be vacated, that compliant Particulars be ordered by a set date, and that I be paid my costs of the wasted hearing.

11. Disposal: strike out or dismiss the claim for failure to plead a cause of action. In the alternative, exclude all material outside the PoC, give little or no weight to lawyer-compiled hearsay, and dismiss on the remaining evidence. I seek my fixed costs and, given the claimant’s unreasonable behaviour (defective PoC, ambush by WS, and the incorrect “no sight of Defence” point), a further order under CPR 27.14(2)(g).

Statement of truth

I believe that the facts stated in this Witness Statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.

Signed:


Date:

What makes it work on the day is the top-line threshold point first: “No pleaded cause of action (CPR 16.4(1)(a)) → nothing to answer → strike-out/dismiss.”

Confined to pleadings: “WS cannot amend/cure PoC; ambush material (e.g. alleged breach details) must be ignored”.

Non-attendance & hearsay: “Lawyer-authored hearsay from a non-attending paralegal → very little weight”.

One-paragraph costs ask: fixed costs + 27.14(2)(g) for unreasonable conduct.

If you keep it to ~10–12 numbered paragraphs (as per the version above), a DJ can skim the claim form + Defence, glance at your WS opening, and comfortably say: defective PoC, no appearance, hearsay only → claim dismissed with costs.

Minimal extras to bring (so you can answer any quick question in 10 seconds):

• CNBC confirmation that your Defence was served.
• The PoC page (highlight the absence of a cause of action).
• A one-page costs schedule (fixed costs; and a short line for 27.14(2)(g) noting defective PoC + ambush at WS stage + non-attendance).
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Many thanks for this.

Minimal extras to bring (so you can answer any quick question in 10 seconds):
.......
• A one-page costs schedule (fixed costs; and a short line for 27.14(2)(g) noting defective PoC + ambush at WS stage + non-attendance).[/indent]

What is the short line for 27.14(2)(g)?
« Last Edit: September 12, 2025, 04:15:49 pm by deficitlondon »

Here are some copy-paste one-liners you can use on the costs sheet:

Option 1:
Quote
Costs sought under CPR 27.14(2)(g) for unreasonable conduct: defective PoC (CPR 16.4), ambush via WS, non-attendance, and the incorrect “no sight of Defence” assertion.

Option 2:
Quote
Pursuant to CPR 27.14(2)(g), I seek my costs due to the Claimant’s unreasonable behaviour—no pleaded cause of action, attempt to cure at WS stage, lawyer-authored hearsay, and non-attendance.

Option 3:
Quote
CPR 27.14(2)(g) costs: failure to plead a cause of action; new case introduced only in WS; hearsay from a non-attending paralegal; and the erroneous claim of not having my Defence.

Option 4 (with a total line):
Quote
Under CPR 27.14(2)(g), I seek £[insert total] for unreasonable conduct (defective PoC, WS ambush, non-attendance, and incorrect “no Defence served” point).
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Here are some copy-paste one-liners you can use on the costs sheet:

Thank you.

Is there an eccapted format for this statement of costs or do I lterally just need to choose a one liner, put it on a piece of paper and then follow it with a list of costs?

I have googled it but what comes up tends to be official forms (which you havent indicated I need to use) or information on how to start a county court claim, rather than how to claim costs if you successfully defend a such a claim made on yourself.

Do yu have a feel for what costs are reasonable and what arent, eg half a day's wages to go to court?  Is there a cap on lost earnings?  Presumably any postage, printing etc.  Mileage to go to court and back?  Claiming parking for the day of the court appearance is difficult because you wont have a receipt for this until you are literally walking to the court.  At wht point does it need to be finalised and does it need to be submitted to the court in advance or do you just produce it on the day if you win?

Also, ref the items you have said I need to take with me (Proof of defence service, schedule of costs, PoC), Do I need to send these to the CNBC at the same time as I send them the Witness Statement?

There’s no prescribed form for small-claims costs. You don’t need an N260. A one-page typed schedule is fine: heading with case number/parties/hearing date → one-line basis for costs → short itemised list → total → sign/date.

What you can usually claim on the small-claims track

• Loss of earnings/loss of leave for attending the hearing: capped at £95 per day per person (you + any witness). Bring a wage slip/letter or a short note explaining how the figure is derived.
• Travel to/from the hearing: “expenses reasonably incurred” (train/bus fares, or mileage if you drove). Courts often accept mileage at HMRC rates (currently 45p/mile) as a reasonable measure; bring a map printout or mileage note. Keep tickets/receipts where possible.
• Parking: reasonable, evidenced if you can. If you only get the ticket on the day, hand it up or note the amount on the schedule and show the ticket to the judge.
• Court fees: if you paid any (usually N/A for a defendant).
• Anything else (postage/printing/time spent, etc.) is only recoverable if the judge finds unreasonable behaviour and makes an order under CPR 27.14(2)(g). If that applies, you can ask for (i) your reasonable disbursements (postage/printing) and (ii) time as a litigant in person at £19/hour with a brief time log.

Do you have to serve it in advance?

• Not required by the Rules for small claims. Many judges are content with a schedule handed up on the day. As a courtesy, you can email/serve it 24 hours before so no one is surprised.
• You don’t need to send your costs schedule, PoC copy, or CNBC confirmation to the court with your WS. File/serve the WS by the deadline; bring 2–3 copies of the costs schedule to the hearing (one for the judge, one for the other side).

“One-liner” you can put at the top (27.14(2)(g))

Costs sought under CPR 27.14(2)(g) for unreasonable conduct: defective PoC (no pleaded cause of action), ambush via WS, and non-attendance; plus fixed small-claims costs (loss of earnings, travel, parking).

Simple one-page template (copy/paste and fill in)

Quote
Claim No: [ ]
Parties: [Claimant] v [Defendant]
Hearing: [date], [court]
Defendant’s Schedule of Costs (Small Claims Track)

Basis:

Fixed small-claims costs (CPR 27.14(2)(c)–(f)) and, given the Claimant’s unreasonable conduct (CPR 27.14(2)(g): no pleaded cause of action; attempt to cure at WS stage; non-attendance), additional disbursements and LiP time.

Items:

1) Loss of earnings/leave for attending hearing (capped) .......... £[up to 95.00]
   Basis: [half day/full day off work]. Evidence: [wage slip/letter].

2) Travel to/from court ............................................ £[ ]
   Basis: [train/bus fares attached] OR [x miles @ 45p/mile = £ ].

3) Parking at court (receipt attached / shown) ..................... £[ ]

4) Court fees paid (if any) ........................................ £[ ]

(Only if 27.14(2)(g) found:)

5) Postage/printing ................................................ £[ ]

6) Litigant-in-person time (CPR 46.5/PD 46 §3.4) ................... £[ ]
   Basis: [e.g., 3.0 hours @ £19/hr = £57]; brief log: [date – task – time].

TOTAL ................................................................ £[ ]

Signed: _____________________   Date: ________________

Reasonableness notes:

• Lost earnings cap is hard-capped at £95/day. You cannot claim more than that on small claims even if your actual loss is higher.
• Mileage isn’t set by the CPR, but judges commonly accept the HMRC 45p/mile rate as a reasonable proxy for motoring costs.
• LiP time (£19/hr) is not automatic on small claims. It only comes in via 27.14(2)(g) if the judge finds the claimant’s conduct unreasonable. Keep any claim for time modest and well-logged.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

A one-page typed schedule is fine: heading with case number/parties/hearing date → one-line basis for costs → short itemised list → total → sign/date.

Amazing, thanks very much for your help with this.

I notice the WS cites ParkingEye v Beavis, Spurling v Bradshaw and Interfoto v Stiletto.  Do transcripts of these need to be sent to the Court and the Claimant along with the WS when I serve it?

Also, do you happen to know the correct email address to use to serve a WS on CNBC these days?  If I had to guess from the following information I would expect it to be ClaimResponses.CNBC@justice.gov.uk but Witness Statements are not specifically listed anywhere.

https://www.find-court-tribunal.service.gov.uk/courts/civil-national-business-centre-cnbc

I guess that to serve the WS on the Claimant, I sent it to the postal address given on the last document (Claimant's WS) that they sent me?

https://www.dropbox.com/scl/fi/nur4mycwydlrghjdia8ji/Witness-statement-Claimant.pdf?rlkey=hzfmndd1n9jfz9hllvy33rpqw&st=7bkya0ad&dl=0
« Last Edit: September 15, 2025, 12:19:01 pm by deficitlondon »

The CNBC has had nothing more to do with your case once it was transferred to your local county court at Bristol. You don't have to send anything by post. Just send your WS as a PDF attachment to a single email addressed to the court at e-filing.bristol.countycourt@justice.gov.uk and CC Gladstones at enquiries@gladstonessolicitors.co.uk.

Sending by email you have proof of having sent it and it is instantaneous, no trees are harmed and you don't have to pay for a useless signed for delivery or trudge out to the post office. Why on earth would anyone want to send any documents by post these days?

As for the referenced cases, you don’t have to file full transcripts with your WS on the small-claims track. Judges know Beavis, and the other two are classic authorities. What matters is that you (a) cite them correctly, and (b) have short, highlighted extracts ready.

Here’s the practical approach that works well:

1. Don’t attach bulky cases to your WS.
Just give neutral citations in the WS:

ParkingEye Ltd v Beavis [2015] UKSC 67
J Spurling Ltd v Bradshaw [1956] 1 WLR 461 (CA)
Interfoto Picture Library Ltd v Stiletto Visual Programmes Ltd [1989] QB 433 (CA)

2. Bring (or email shortly before the hearing) a tiny “authorities bundle” of extracts, not the whole judgments:

Beavis: the passages on prominent signage/clarity and legitimate interest (e.g. around paras 90–91 and ~108).
Spurling v Bradshaw: the “red hand rule” passage.
Interfoto: the passage on onerous/unusual terms requiring special notice.
Keep each to 1–2 pages with the key lines highlighted. Two spare copies (court + opponent) are sufficient.

3. Exception — unreported/persuasive county appeal (e.g. Brennan v Premier Parking / PPS (2023)).

Because this isn’t a well-known reported authority, include the actual transcript (with the key paras highlighted) in your authorities bundle and serve it (or exhibit it) in advance if you can. That one is worth filing/serving.

4. Timing/Service.

• If the directions say “file/serve all documents on which you intend to rely by X days before the hearing”, it’s safest to email your short authorities bundle (extracts) by that same date.
• If directions are silent, most DJs are content for you to hand up the extracts on the day. Serving them 24–48 hours before by email is courteous and avoids any complaint.

5. Format.

• One cover page “Authorities (Extracts Only)”; list the cases with neutral citations and page/paragraph pins.
• Then tabs A–C with the short extracts, highlighted. Single-sided, paginated, stapled—keep it lean.

Bottom line:

Beavis/Spurling/Interfoto — no need to swamp the court with full texts; bring short extracts.
Brennan (and similar county-appeal transcripts) — do include and serve the transcript (highlight paras 27–28 re “period of parking”).
• Your WS stays short; your extracts do the talking if the judge wants to see them.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Brennan v Premier Parking / PPS (2023)).
Because this isn’t a well-known reported authority, include the actual transcript (with the key paras highlighted) in your authorities bundle and serve it (or exhibit it) in advance if you can. That one is worth filing/serving.

Do you know where I can get a copy of this transcript?  I'm struggling to find one on this forum or on google.  It's mentioned all over the place but no link