Author Topic: Horizon - Tescos - Exceeded Maximum Stay Period  (Read 729 times)

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bigred247

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Horizon - Tescos - Exceeded Maximum Stay Period
« on: August 26, 2024, 06:36:28 pm »
Hey all,

My sister was parked in a Tesco car park managed by 'Horizon Parking' via the 'Your Parking Space' App on 15.08.24. She had exceeded the free period and had overstayed, so tried to pay for the additional period using the App but could not because the App would not allow it. So she contacted 'Your Parking Space' via the app to request some help. Whilst waiting for a response she left the car park and forgot about the incident.

She has since received a Parking Charge letter which was issued on 21.08.24. Are there any grounds for appeal here?

I have copied the links for the parking charge and correspondence below.

#1 Parking Charge
https://drive.google.com/file/d/1tOvWO4G5Zezw0q4YOFTqoQRWefrGARmP/view?usp=sharing

#2 Message sent to Your Parking Space
https://drive.google.com/file/d/1tRTtbXpz8yryUkzYPCzFFAy_QBKskK1V/view?usp=sharing

#3 Message received from Your Parking Space
https://drive.google.com/file/d/1tRXh9Naj5uVGy3p87FPm-P2zDjnAK2_K/view?usp=sharing


Thanks.
« Last Edit: August 26, 2024, 06:38:34 pm by bigred247 »

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b789

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #1 on: August 26, 2024, 07:55:23 pm »
With a bit of luck, your sister hasn’t appealed to Horizon yet. If she’d sent what she’d sent to YPS, she’d have blown the easiest way to get this cancelled.

Tell your sister to never, ever, ever, ever, ever, identify the driver unless advised to do so. By blabbing the identity of the driver, inadvertently or otherwise, is to throw away the most likely best reason to get a PCNcp cancelled.

No one is suggesting lying. It is a simple fact that the keeper of the vehicle is the person who has received the Notice to Keeper(NtK). The driver is unknown to the operator. Only the driver is liable, unless the NtK is fully compliant with all the requirements of PoFA. The Horizon NtK does not invoke PoFA and so the keeper cannot be liable unless they were also the driver and blab that bit of info.

There is no legal obligation for the keeper to identify the driver to an unregulated private parking company and the keeper should decline to do so. Tell your sister to appeal with the following, verbatim:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. Horizon has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. Horizon have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
« Last Edit: August 26, 2024, 07:58:26 pm by b789 »
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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bigred247

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #2 on: August 27, 2024, 04:55:36 pm »
@b789
Brilliant!
Greatly appreciate the advice and I will make representations based on your comments
Thank you :)

bigred247

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #3 on: September 11, 2024, 06:25:04 pm »
@b789
I just received the below from Horizon. They have cancelled the ticket. Thank you very much for your help :)


Quote
Thank you for your recent correspondence regarding the above Parking Charge Notice, which we have reviewed.

I can confirm the Parking Charge Notice has now been cancelled and no further action will be taken in this matter.

Please note that once the Parking Charge Notice is cancelled the contact details are removed from the Parking Charge Notice and will not be retained for any purpose or shared with third parties.  We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
 

Yours sincerely,

Horizon Parking

b789

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #4 on: September 11, 2024, 06:30:08 pm »
Well done. As expected.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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Mocede28

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #5 on: October 31, 2024, 04:48:18 pm »
Hello all, I have a similar issue but I replied with a pofa template off pepipoo and got rejected. Do I start a new thread or post here? Thanks in advance

DWMB2

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Re: Horizon - Tescos - Exceeded Maximum Stay Period
« Reply #6 on: October 31, 2024, 04:59:37 pm »
Start a new thread.

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