Hello, Thanks so much for for your reply.
The document I initially received - which was before the one I showed in my initial post - from Group Nexus is a Notice to Keeper, not a Notice to Hirer — it refers to me as “the registered keeper” and asks me to provide a copy of the hire agreement and a signed statement confirming the hirer’s details. No other documents were enclosed. (see appendix 1)
I’ve also obtained a copy of the email that Europcar sent to Group Nexus (Appendix 2). In it, Europcar provided my name and address as the hirer and said "the hirer who was driving the vehicle at the time of the offence" but stated that they would not disclose the rental agreement for confidentiality reasons. They simply confirmed that the vehicle was on hire to me during the relevant period and asked Group Nexus to redirect the notice.
As a result, Group Nexus never received the hire agreement.
To confirm:
• The only notice I’ve received is the one shown in appendix 1
• No hire documents were attached.
• The driver has not been identified (unless what Europcar sent counts as the driver being identified?)
• The only further contact after appendix 1 has been two “Legal A” debt-collector letters for £170 each.
Please could you advise on next steps, should I appeal the charge/ how do you suggest to proceed?
Appendix 1 (initial contact to hirer from GroupNexus)-
GroupNexus
PARKING CHARGE REF NO.
2000014406840
Dear Sir/Madam,
When your vehicle remained at this location, our cameras recorded it arriving and leaving at the dates and times stated on the right hand side. Because your vehicle stayed longer than the maximum stay period, having checked the vehicle details with Driver and Vehicle Licensing Agency (DVLA), we are writing to you because you were the registered keeper at the time of parking.
In accordance with the Terms and Conditions clearly and prominently displayed and agreed to when your vehicle parked on our Client's property, the payment of the Charge amount is required within 28 days from the date of this Charge. We will accept the reduced sum if payment is received within 14 days.
You are notfed under paragraph 9(2Xb) of schedule 4 of the Protection of Freedoms Act 2012 that the driver of the vehicle is required to pay this Parking Charge in full. As we do not know the drivers name or current postal address, if you were not the driver at the time, you should tell us the name and current postal address of the driver and pass this to them.
Once this information is received, we will pursue the driver.
You are advised that i, after a period of 28 days beginning with the day after that on which the Charge is given (which is presumed to be the second working day after the Date laud) the Parting Charge has not been paid in full and we do not know both the name bed cuttert access of the driver, we have the right to recover any unpaid part of the Pating Charge from you. This Charge is given to you under Paragraph 9(2X(f) of Sandie 6 of the Prolection of Freedoms Act 2012 and is subject to our complying with the applicable condtions under Schedule 4 of that Act
Sheila, you proide an incorrect address for service, we may pursue you for any Parking Charge amourt out tornains unpaid. Should you identify someone who denies they were toe dies, we may pursue you for any Parking Charge amount that remains unpaid.
Falive to pay We fis arount Within 25 daye may result in the proceeding of debt recovery aton sedis iing count proceedinge against you. Addlional costs may be incurred.
I go intide was tired, josse provide a signed statement confiming the hirera name and Bodies ad a copy of the fice agreement.
CP Plus Lid. TIA. Grouptioxus
Operating in accoldance with the Bikish Parking Association's Code of Practica
PLEASE SEE OVERLEAF FOR DETAILS ON HOW TO PAY OR APPEAL.
REGISTERED OFFICE CP Plus Limited TIA GroubNexun. Jack Straws Castie, Noith Enc
Hay. Hampstoad, London NW3 7ES
Compery Registration No. 2505379. VAT N6, 680 785 353
Your Parking Charge
Everything You Need to Know
DATE OF ISSUE
28/08/2025
PARKING CHARGE REF NO.
2000014406840
MAKE
MODEL
COLOUR
FIAT
500 MHEV
BLACK
9308202510:595■WOZAWAM
ARRIVED
03/08/2025
10:39
DEPARTED
03/08/2025
11:36
DURATION
Ohrs 56mins
CHARGE
VEHICLE REGISTRATION
WO24YRM
LOCATION
Sweeney's Budgens
100.00
PAY WITHIN 14 DAYS & PAY:
60.
.00
PAY ON-LINE
www.groupnexus.co.uk/pcnPlease see overleaf for full details on how to pay, or appeal
口瓜公前
RATO
B
P
BRITISH PARKING ASSOCIATION
Appendix 2 (email from europcar to GroupNexus)
From:Fines.EuropCar@safogroup.co.uk To:appeal@appealpcn.co.uk CC:response.fines@europcar.com Subject:Representation, ref.: 2000014362197 - 02/08/2025, vehicle registration number: WO24YRM [61#422032/344] Date:20/08/2025 GroupNexus Appeals Dept PO Box 1750 Northampton NN1 9PN Europcar Ref. 422032/344 20/08/2025 Dear Sir/Madam, Vehicle Registration: Penalty Charge Notice: WO24YRM 2000014362197 We are writing with regards to the above charge. Whilst we are the registered keeper of the vehicle, we retain the vehicle strictly for the purposes of our business, which is a vehicle hire business. it the time of alleged offence the vehicle was on hire to a customer who was liable for payment of all penalty offence charges during th me the vehicle was under his/her care custody and contro Please find below the name and address of the hirer who was driving the vehicle at the time of the offence: REDACTED Rental Agreement Number: REDACTED Start Date & Time: End Date & Time: 01-08-2025 13:51:00 04-08-2025 17:05:00 We confirm that we possess a copy of the rental agreement, but that we are not able to disclose the agreement for commercial and confidential reasons. We do however confirm that the hirer has signed a declaration that confirms that they will accept all liability for the vehicle in question Would you please accept this as our representation and redirect this fine to the above mentioned. Should you need any further information please do not hesitate to contact us. Yours faithfully, Europcar Group UK Ltd - PCN Admin Team T: 01753 260458 E: fines.europcar@safogroup.co.uk *422032344061*
