Author Topic: GroupNexus - Saffron Kitchen Stratford E15  (Read 684 times)

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GroupNexus - Saffron Kitchen Stratford E15
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Hi,

I’ve been parking at this car park for the past couple of years when attending football matches nearby. Previously, there was a Buzz Bingo Stratford on site, and I would enter my registration number into the machine inside the venue as required. This car park makes most of their money through the football fans paying via the parking app £20 on match days. Thankfully the system at Buzz Bingo prevented me from paying this fee.

Around six months ago, Buzz Bingo closed and the building was being renovated. During that period, I continued to park there on match days and did not pay but did not receive any parking tickets. The building is now called 'Saffron Gallery' in Stratford, but as far as I’m aware, it does not appear to be open to the public.

On the 10th February 2026, I parked there to watch the game and left a few hours later. I received an email with the parking charge from my leasing company on 24/02/26, the ticket was dated 17/2/26 - a parking charge notice from Group Nexus.

I’m wondering if there are any valid grounds on which I could appeal this ticket. Any advice would be appreciated please.

Front: https://ibb.co/TM1DYvVZ
Back: https://ibb.co/DZVKBwC

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Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #1 on: »
Presume that is not in your name?  You need to get the lease co to nominate you as the hirer, and then you will get a PCN in your name.  The good news with that is they will almost certainly not comply with the legal requirements to transfer liability to you, and you will be able to fend it off - although you may have to wait it out till a court claim to get there.

Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #2 on: »
You can't do anything until you have a PCN in your name (other than pay it). If the lease company pay it and charge you then you argument is with them and will depend on your lease contract.

If they do decide to formally transfer liability to you they usually don't provide the parking company with all the documentation required and then you can challenge Group Nexus if they try to hold you as the hirer liable. Until then do nothing.

However from your post it appears you've been gaming this car park for sometime, always a dangerous thing to do if you lease your vehicle, many lease companies will pay the charge for you and add on an admin fee for fun preventing you from appealing regardless. So far you've been lucky.

Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #3 on: »
Ok my letter has come in now addressed to me, any next steps please? What do you need to see?

Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #4 on: »
Show it to us and tell us what other documents came with it. There are probably none, but we need to ask.

If it’s a Notice to Hirer, then your appeal can be
Quote
The hirer is writing to appeal the above Parking Charge Notice issued by Group Nexus.
The notice states that liability for the parking charge has been transferred from the vehicle hire company to the hirer. However, the notice received does not comply with the statutory requirements for transferring liability to a hirer under Schedule 4 of the Protection of Freedoms Act 2012.
Where a vehicle is hired, Paragraph 14 of Schedule 4 requires that the parking operator must provide specific documents with the Notice to Hirer in order to transfer liability from the vehicle hire company to the hirer.

These include:
• A copy of the hire agreement
• A copy of the statement of liability signed by the hirer
• A copy of the original Notice to Keeper served on the vehicle hire company

The notice received consisted only of a single A4 letter and did not include any of the documents listed above.

As these mandatory documents were not provided, the conditions required to transfer liability from the vehicle hire company to the hirer have not been met. Consequently, the hirer cannot be held liable for this parking charge.

For the avoidance of doubt, the hirer is under no obligation to identify the driver and will not be doing so.
In light of the above, the hirer respectfully requests that this Parking Charge Notice be cancelled.
with any appropriate modifications.

Don’t expect them to uphold your appeal, but it’s the first step along the process of eventual discontinuation.
« Last Edit: Today at 05:19:03 pm by jfollows »

Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #5 on: »
No other documents came with it. No notice to hire.

https://ibb.co/1f5fx8Hh
« Last Edit: Today at 05:39:50 pm by Sizzle89 »

Re: GroupNexus - Saffron Kitchen Stratford E15
« Reply #6 on: »
That’s not a Notice to Hirer, it’s a Notice to Keeper, and you’re not the registered keeper. So ignore my proposed appeal.

Quote
we are writing to you because you were the registered keeper at the time of parking