Author Topic: Going to court: ParkingEye - Parking without authorisation - threads merged  (Read 6424 times)

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I would stick to my guns, because all their tactics are designed to intimidate you with vague threats into paying. Understand that their business model is entirely based on collecting money from people who break their rules. But it’s your money and if you think that £70 is worth it to avoid ear ache from your partner, that’s your choice. But why did you come here in the first place if so?

You've been given advice. A claim has been issued. You've defended. You have to decide what you want to do.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain
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I'm sorry if I've come across as needy, ungrateful, or have otherwise caused offence.  I only ask because I'm so far out of my depth I truly have no idea which is the better option.  I'm not completely risk-averse, but I have absolutely no idea how much of a risk it would be to keep fighting rather than pay.

I have literally no clue of how likely I am to actually be taken to court, and if that happened, absolutely no clue of how likely i would be to to win, or lose and then have to pay many hundreds of pounds.  If I had the vaguest inclin of the probabilities I would weigh them up and make a decision.

I have no concept of what would happen inside a courtroom, if I would basically be a spectator, if I would have to speak, defend myself, if I'd pay a solicitor, or have one provided, I really can't exaggerate how little idea I have of what to expect.

This is the only reason I would consider paying them the £70.

How strongly do you believe that you've been wronged by ParkingEye? Do you believe that you have been unfairly charged for something you were not aware you were liable for? Do you understand your rights?

Of course there is a chance that you won't be successful but you have a greater than 50% chance of winning this. How much do you stand to lose if unsuccessful? About £210. This is the small claims court. Unless you were to behave unreasonably such as not turning up for the hearing, should it ever get that far, then that would be considered as unreasonable.

There is no risk of a CCJ or any damage to your credit record, even if you were to be unsuccessful. You could only get a CCJ on your record if the judge says you owe the money and you didn't pay it within 30 days of the judgment.

Do not fear the court process. I tis the ultimate dispute resolution service and should not be feared. If it ever got as far as a hearing, here is a short video that explains what happens:

Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

I stuck to my guns in the end, and have recently received a thick envelope of threatening legal paperwork.  They repeated the offer to forget the whole thing if I pay £100 now though, which is quite amusing and vaguely tempting.  And perhaps a sign of lack of confidence?  Who knows.  Either way, this is the response to my defence so kindly provided by @b789 



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Pt. 2

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I have asked the moderator to merge this with your existing thread.
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Pt. 3

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I'm assuming that the pack included all sorts of evidence that they intend to rely on. While a "reply to the defence" may rebut new matters raised in the defence, this document improperly introduces evidence, legal argument and new factual assertions that should be reserved for a witness statement or amended PoC.

It includes factual claims (ANPR images, signage content, grace periods [sic]) and it attaches signage plans. This is inadmissible at this stage. Evidence belongs in a witness statement under CPR 32.4.

Their reply to the defence attempts to cure defects in the PoC and reframe the claim by quoting Beavis, referencing the PPSCoP and asserting contractual formation. These are not rebuttals -  they are new arguments.

At this stage, you don't need to do anything in response to the claimant’s reply to the defence. The reply is not evidence and does not change the course of the case. It’s just a pleading, and you are not allowed to file a further statement of case without the court’s permission.

However, you should be aware that the reply is procedurally defective in several ways. It improperly includes factual claims and attachments (like signage and ANPR data) that should be in a witness statement, not a reply. It also tries to fix the original claim’s lack of detail by adding new arguments and quoting case law, which is not allowed at this stage. If the claimant wanted to expand their case, they should have applied to amend their PoC.

The reply also wrongly claims that you must file an N244 to correct the tick box error on the acknowledgment of service. That’s incorrect—the defence clearly states the claim is defended in full, and the court can treat the tick box as a clerical error under CPR 3.10.

You now need to wait for the court to issue directions, which will include a deadline for witness statements. When that time comes, you can raise objections to the reply—for example, by pointing out that it contains evidence and new arguments that should be disregarded. Until then, you should not file anything further unless ordered to do so.

When the time comes for submitting witness statements, you will be able to include something along these lines in your WS that highlights to the judge that the claimant is trying to teach them how to "suck eggs":

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The Claimant’s reply includes commentary on how the court process should be conducted, including instructions on how the Defendant should amend their defence and how the court should manage further filings. I respectfully submit that such commentary is unnecessary and risks undermining the court’s role in managing its own procedure.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Thanks again @b789 for such a speedy and helpful response.  The document pack includes all correspondence between ParkingEye and myself so far, CCTV stills, my appeal letters, and signage layout of the car park.  I will attach the some of these in case there is anything useful in there.

It also included a "directions questionnaire" I need to complete soon.  Guidance on what to put in there would be gratefully received.  I cannot exaggerate how out of my depth I am with all this, I probably would have just paid their offer of £100 without your help and reassurance. Do you have any kind of donation station?  I would love to buy you a coffee/beer.

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Probably the most repeated post on this forum!
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As for the N180 DQ just follow this advice:

Having received your own N180 (make sure it is not simply a copy of the claimants N180), do not use the paper form. Ignore all the other forms that came with it. you can discard those. Download your own here and fill it in on your computer. You sign it by simply typing your full name in the signature box.

https://assets.publishing.service.gov.uk/media/673341e779e9143625613543/N180_1124.pdf

Here are the answers to some of the less obvious questions:

• The name of the court is "Civil National Business Centre".

• To be completed by "Your full name" and you are the "Defendant".

• C1: "YES"

• D1: "NO". Reason: "I wish to question the Claimant about their evidence at a hearing in person and to expose omissions and any misleading or incorrect evidence or assertions.
Given the Claimant is a firm who complete cut & paste parking case paperwork for a living, having this case heard solely on papers would appear to put the Claimant at an unfair advantage, especially as they would no doubt prefer the Defendant not to have the opportunity to expose the issues in the Claimants template submissions or speak as the only true witness to events in question.."

• F1: Whichever is your nearest county court. Use this to find it: https://www.find-court-tribunal.service.gov.uk/search-option

• F3: "1".

• Sign the form by simply typing your full name for the signature.

When you have completed the form, attach it to a single email addressed to both dq.cnbc@justice.gov.uk and info@parkingeye.co.uk and CC in yourself. Make sure that the claim number is in the subject field of the email.
Your objective is to secure a date for a hearing in person at your local court, which you will. The claimant wants a hearing on papers or by telephone at their local court. The costs to them of attending your local court in person are likely to make them discontinue, but given that this is Parking Eye handling the case itself that’s not guaranteed.
« Last Edit: July 15, 2025, 05:49:55 pm by jfollows »

Do you have any kind of donation station?  I would love to buy you a coffee/beer.
Make a donation to a charity you support, or one suggested by @b789, or The Stroke Association from me.