Free Traffic Legal Advice

Received a ticket on site at Newham Hospital

I have a relative who was rushed into A&E and has sadly been give a coupe of days to survive

I am a disabled driver with a blue badge which was displayed at the time (you can see it on the dash in the photos)

You can see from Gemini's photographic evidence that my parking isn't great (to be honest) but that was the only space available and time wasn't really on my side

This is their appeals portal where you can view the photos



This is the ticket



Thanks in advance

Try PALS - they are excellent in matters like this.

This is the response I received from PALS


I am very sorry to hear of this experience and wish to apologise on behalf of Barts Health NHS Trust for the upset, distress and inconvenience caused to you all.

 

We value all feedback and take issues and concerns very seriously.

 

I am afraid any parking concerns need to be raised directly with the Gemini Service on the contact details provided on the back of the issued ticket. PALS do not manage any parking concerns as this is out of our remit.

 

I am sure Gemini will be able to look into this matter and assist you with this penalty.

Hi, could do with some guidance on initial appeal, thanks

"I am sure Gemini will be able to look into this matter and assist you with this penalty."

Very sloping shoulders reply and it is not a penalty.

From a previous post by b789
If PALS have been unhelpful/evasive then you email the NHS Trust CEO with a formal complaint about both the parking operator and PALS. You can remind them of this document:



Especially the "Contracted-out car parking" section.

On a separate note, absolutely no one pays a penny to ECP if they follow the advice we give here, even if it goes all the way to a county court claim.

In the meantime, wait for the postal NtK.

PALS replied with a letter from

Trust Car Park Management
Barts Health NHS Trust
Estates & Facilities Management (EFM) Parking Services

I assume this is Gemini who issued the original window PCN







Many thanks for your email and for raising your complaint.

 

Your complaint was reviewed by the Complaints Service and was forwarded onto PALS for escalation.

 

I had escalated your complaint to the Carparking Facilities Management for their attention. They have reviewed your case and have sent the response below for you:

 

Dear Mr *****,


Thank you for your email regarding Parking Charge Notice 002877487 issued at Newham University Hospital on 10 February 2026.


Firstly, please accept our sincere condolences for the loss of your uncle, Mr *****. We are very sorry to hear about the circumstances surrounding his admission and subsequent passing. We appreciate that this must have been an extremely difficult and distressing time for you and your family.

We understand from your email that you attended the hospital urgently after receiving the news about your uncle’s condition and appreciate that your priority at that moment was understandably to reach him as quickly as possible.


Having reviewed the Parking Charge Notice and the images captured at the time, the vehicle was parked within a yellow hatched area rather than within a designated parking bay. These hatched areas are in place to allow sufficient space for vehicles to safely turn and manoeuvre, and to ensure that access is maintained for emergency and operational vehicles. For safety reasons, vehicles are not permitted to park in these areas.


While we fully recognise the circumstances you have described and the distressing situation you were facing, unfortunately the Parking Charge Notice cannot be cancelled on this occasion due to the vehicle being parked in a restricted hatched area rather than in a designated parking bay.


However, as a gesture of goodwill, we can request that the service provider allows you to make payment at the reduced rate of £60, as the current outstanding charge for the PCN stands at £100.


I am sorry that this matter has added further difficulty during what has clearly been a very challenging time for you and your family. Thank you for taking the time to contact us and for explaining the circumstances[/b]