3. Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
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NightfarerApostle

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Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« on: March 13, 2025, 08:31:01 pm »
Hello all,

The car in question is electric and when using the car park at the Harvester in Swindon it was signposted to text a number with your reg to authorise parking out of hours as the sign in the pics show.

The driver had done this, however, received an error message back. Tried again, same thing. The driver was basically stuck with very low charge and couldn't feasibly leave the car park without charging due to other chargers in area being down.

Entry to the car park was 7:54 and exit upon charge completion was 8:40.

I am the registered keeper with all docs in possession.

The initial letter has been appealed and a response given which is also pictured below. The appeal gave pictures from below showing attempts to register and also the sign in the car park.
Kind regards all, and thank you in advance!
Sorry the pics are so big, not sure how to change that!



     






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b789

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Re: Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« Reply #1 on: March 13, 2025, 09:01:20 pm »
Please show us the exact wording you used in your initial appeal.

If nothing else is done, this will end up as a county court claim which if defended with our advice, will either be struck out at allocation stage or discontinued.

You should have received a POPLA code with your appeal rejection, That code is valid for 33 days from the appeal rejection date. Whilst POPLA can be a bit hit and miss, the evidence you have is irrefutable and they have unfairly issued the PCN, or at least failed to cancel it after your evidence of their system frustrating any contract.

You did everything as required. Nowhere does it mention that if there is any problem with the method of registering that you should not use the facility and go elsewhere.

Have a search for other POPLA appeals on here to get an idea of how to put one together and then show us what you think is suitable and we will give advice on anything that may need changing or enhancing.
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NightfarerApostle

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Re: Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« Reply #2 on: March 13, 2025, 09:09:49 pm »
Thank you for swift reply. Unfortunately I didn't note down the exact wording as it was done through their appeals page on the website which only sent a confirmation email and didn't include the wording of the appeal.

However, it explained that the car was parked to charge and the instructions were followed according to the sign but error messages were being received which showed the location wasn't recognised but is the one on the sign.

Pictures were provided to go along with this which I also provided above.

A popla code is on the reply letter.

Would best course of action along with the evidence be to submit an appeal through them?

I know it sounds like an insignificant amount but for some it's just not feasible at times.

In the meantime I'll take your advice and look up some other popla appeals on here and get some knowledge on what to potentially expect.

Thank you again
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b789

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Re: Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« Reply #3 on: March 13, 2025, 09:23:06 pm »
Yes, you will appeal this at POPLA. We will assist in making sure that your appeal is suitable and has a chance of being successful.

However, as I stated, as PCN from ECP is nothing to be worried about as they use the incompetents at DCB Legal to issue their court claims and as long as any CB Legal claim is defended, no matter how feebly, they will eventually discontinue. I would be happy to place a £100 bet with anyone who suggests otherwise. I don't think I'll get any takers though.
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NightfarerApostle

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Re: Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« Reply #4 on: March 17, 2025, 07:17:29 am »
Thank you, what would I need to include in the appeal apart from the evidence I have regarding the sign and attempt to register the vehicle? Is there anything that would go along with this?
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b789

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Re: Euro Car Parks Parking PCN - Not Auth to Park - M&B Harvester, Swindon
« Reply #5 on: March 17, 2025, 01:15:21 pm »
Please have a search on the forum for other POPLA appeals to see how they are formatted and what typically is provided and asked.
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