Free Traffic Legal Advice

Can you get photos of the signage at the site?

Ideally you need a better pic - their allegation is 'left site' but if that is not on the signs then there's nothing to enforce against.  It says 'Customers only' which you were, but can't see if it also says need to stay on site.  Worth a try with B&Q to see if they will quash it.

Note, you need to avoid 'I parked' - refer only to the driver in the 3rd person.  There are likely some deficiencies with their PCN to allow transfer of liability to keeper.

Can you get photos of the signage at the site?

You really need to not mention I parked it should be the driver parked. Do not provide any details of the driver. You only have photos of the parked car you need to request the evidence from parking attendant and a map of the site.
Look up VCS vs Ibbotson that may assist you. I can’t really see the finer print on the signage.

Hi both, thank you very much for your replies. I appreciate all the advice I can get and definitely will not mentioned I parked etc.

Ive gone back to site to take clearer images of the enforcement notices - they do state you are not allowed to leave the site, I dont know how they can enforce this legally?




Any assistance on appeal wording would be much appreciated please

Thank you!

You can appeal as soon as possible but as stated appeal as the registered keeper.
You need to request what evidence they have to identify who they believe is the driver e.g photographs also they would need to show what is meant by premises. Is the parking area used by more than one business. I have seen that a number of parking companies place additional signs stating that you are now leaving the area are any signs placed on entry or exit paths for example. Did you read up on VCS vs Ibottson as you may ask if the attendant observed the driver leaving the area why did they not challenge the driver. You will start off with the appeal to the Parking company and thereafter a further appeal ultimately it may end up in court where you can request the attendant to give evidence. One step at a time. There are a number of posts here where you can formulate an appeal.

That should ensure their response and see what the outcome is.

Ive now had a subsequent email correspondence regarding this PCN from TPS as follows:

Re: Parking Charge Number HT3797282 (Vehicle: XXXXXXX)
POPLA Verification Code XXXXXXX
Site: B&Q Chiswick
Issue date: 15/04/2026

Thank you for your correspondence, the contents of which have been noted.

The Terms and Conditions of parking at this location are clearly displayed at the entrance and
throughout the car park. It is the vehicle driver responsibility to ensure that when parking on private
property they do so in accordance with the Terms and Conditions in force at the particular location. The
vehicle in question was observed by our Parking Attendant for: The driver was observed leaving site
whilst the vehicle remained parked on the premises, which was in contravention of the car parks Terms
and Conditions of use.

Unfortunately due to lack of evidence provided and after careful consideration your representation has
been declined. It follows therefore, that the Parking Charge was correctly issued and the discounted
amount of £60.00 remains outstanding.

Please be advised that leaving site whilst the vehicle remails parked on the premises is not permitted.
You have now reached the end of our internal appeals procedure. Please choose ONE of the following
options;

Pay the Parking Charge within 14 days at the prevailing price of £60.00 by 17/06/2026. Please note
after this date, the full charge will be due at £100.00 and must be paid by 01/07/2026. Payment can be
made online by visiting www.totalparking.co.uk/payment or via our 24 hour telephone line 01536. Payment can also be made by post to TPS UK, PO Box 7135, Kettering, NN16 6BP.

OR
2. Make an appeal to the Independent Appeals Service (POPLA) within 28 days (by the 01/07/2026) by
visiting www.popla.co.uk and use the following verification Code XXXXXXX to submit your appeal.

Please be advised that if you choose to have independent arbitration of your case, and your appeal is
declined, then the Parking Charge will be due at the full amount of £100.00

If you choose to do nothing, we will seek to recover the amount due via our debt recovery process,
where additional costs may be incurred.

By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/)
provides an alternative dispute resolution service that would be competent to deal with your appeal.
However, we have not chosen to participate in their alternative dispute resolution service. As such
should you wish to appeal then you must do so to POPLA, details on how to are explained above.

Yours sincerely,
Parking Control Department


I find it odd Ive received two correspondence with totally different message contents:
The first was received on 21/05 - as i posted above asking for the drivers information
The second was received 03/06 - the contents are in this post above

Are they allowed to keep chasing after this length of time? whats the process they have to adhere to for this? or am I just going down a rabbit hole here and I should just appeal via POPLA?

If so any advice on the best method for doing so would be much appreciated.
Thanks in advance!