Please provide clear information when you request assistance, otherwise you are expecting us to trawl back through your thread which is time consuming.
What is the hearing date? Why did you redact that? You have a deadline of 14 days before the hearing date (which we don't know what that is!!!) to submit your WS.
What was the email address the "lady" gave you and what did she tell you to email to that address???
If the deadline for hearing payment was 21st February and they haven't made that payment, then the case is struck out. Just read the order:

If they have not paid the fee, then you can claim your costs.
Please answer the questions above!